Update for All July Backers
Some of our backers who chose in their surveys to begin on July 3 have asked why their subscriptions have not yet started. On June 29, we sent an update explaining the current delay, however, as emails can easily be missed or improperly filtered by inboxes, we’re providing the same update here on Kickstarter. Please see below for the original message — updated to apply to the current week.
(If you've received this message twice, we apologize for the inconvenience.)
First and foremost, we’ve been working overtime preparing Schoolism to start the bulk of subscriptions in July.
As you know, each reward package had a delivery date ranging from June to December, 2015. It was always our goal to allow you to choose your own start date, so that even those who backed a package with a December delivery date would have the opportunity to start in July if they wanted to simply by selecting July in their surveys. So, we were especially pleased to give you flexibility in your start date, and you have certainly responded! Almost half of you have chosen to start in July!
Of course, we are extremely happy that you are excited about Schoolism Subscriptions, and we have been working overtime to scale our system up with additional video servers to accommodate the increased site traffic. We’ve also brought in load balancers which is like “traffic cops” for Schoolism to help direct students to less busy servers when they log on. Currently these load balancers are having problems configuring with our video player. Without load balancers, our increased number of students would have a very difficult time watching any videos on Schoolism so it's important to straighten this out before we let everyone in.
This delayed start is safer and more thorough but may take a couple of extra weeks to complete. As a result, all July 3 starts have been delayed. The good thing is that we still plan on starting you all in July. We will have another update for you later this week.
Needless to say, we sincerely apologize for the inconvenience! Other than this bug, which we are tirelessly working on, we are ready to roll out Schoolism Subscriptions! The wait is almost over and we are grateful for your patience and continued support.
Thanks again to all of our backers for your support and especially for your patience during this period of adjustment. (:
Please let us know if you have any questions or concerns.
Schoolism Help Desk