A Heartfelt Apology, and Explanation
We know this project has had its issues and delays. We want to make a post saying that we are sincerely sorry for this. Not as an excuse but to try to inform everyone of how the process has gone so far. We are going to explain why certain delays happened, why things turned out this way, and hope to put some rumors/misconceptions in the comments section to rest.
As some background, this our very first physical product. Also, the Kickstarter blew away our estimates with over 10,000 backers and about 15,000 games ordered. That’s a ton!! Due to the volume, we had to readjust our strategy. Manufacturing took longer than expect due to how many units were ordered, but sadly that is a fixed time and there was nothing we could do to make that go faster.
Our big failure was giving out shipping dates too far in advance. While we wanted to get the units out to our backers before Christmas, this is also the busiest time of the year for shipping. The boats from our manufacturer were delayed and Amazon would not accept shipments until the new year. Again, the only thing we could have done would have been to get the manufacturing done faster to avoid the holiday season, which was impossible.
The most recent delays have been the most aggravating, we feel. Amazon is a humongous company and while we believed there would not be any issues with the volume of our order, due to their size, it seems that receiving around 7,000 games all at once was quite a task for them to turn around quickly.
We are currently stuck waiting for an update from Amazon about when they expect to ship the games now, but we aren't holding our breath that it will be accurate.
We have spent the last couple days trying to figure out what to say to you all, and trying to get you as much information as we could. We will not be using Amazon for our initial fulfillment for future projects to avoid these issues.
Some people are starting to become worried about the their game, and some people have said some pretty misleading things. In the comments section, you can see many other backers from outside the US and Canada have already received their game. This is our 3rd successful Kickstarter, so you can trust that we will deliver the product that you helped us to create. Thank you for your patience.
We love our fans, and the Kickstarter community. We hope that you will forgive us for the delays and accept our humblest apologies that we have not hit our estimated deadlines.