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I too was rather unpleasantly surprised to be hit with the customs fees. Sure, you may have said in the Risks & Challenges section (bear in mind that not all your backers are likely to read this for customs and VAT issues) that we'd be responsible for any fees, but when I asked on the 17/03 whether UK shipping would be customs-friendly you replied without hesitation in the affirmative. This implied that you would be sending UK orders out from a facility within the EU to avoid your backers having to incur the additional costs.
Would you be able to explain?
Hello à toutes et à tous,
J’en appelles aux contributeurs français, avez vous reçu votre colis, et avez vous eu des frais supplémentaires à payer (frais de douane notamment).
Merci de vos retours!
@Pchit Pchit: Salut! Nous voyons juste votre message. Désolé pour le retard. J'ai regardé vos informations de suivi. c'est toujours en transit. Pour vous sentir mieux, beaucoup de colis destinés à la France et à l'Europe n'ont pas encore été livrés. Si vous avez d'autres questions, nous vous recommandons de contacter DirectLink, le service de messagerie responsable du colis.
@Loris D'Antonio: Love the feedback and enthusiasm. This is literally how we feel about it.
Yes it’s normal that you can only increase the date number. Eventually you will reach your desired date. We would have needed a different movement to accommodate for increasing and decreasing the date and that would have increased the product cost for you guys, so we opted against.
Truly appreciate the feedback!
@Marneus: We are glad you’re enjoying our product. We apologize for the fees. As mentioned on our Risk & Challenges section, the buyer is responsible for all VAT and fees.
@giurra: Thank you! Glad you’re enjoying our piece.
Watch received, Italy, no extra fees.
The package: Amazing.
The straps: Super cool, I wish i could buy more.
The watch: OMG! ❤️
The price: unbeatable!
Just one doubt comes to my mind: is normal that I can only "decrease" the day number indicator? I can only increase it.
So I got the watches from the german customs department. Great product so far, except for the 45,36€ I had to pay as custom dues. Did not expect these.
Salut à tous,
Je suis un peu déçue, je rentre de vacances et le statut de mon colis n’a absolument pas changer depuis le 18 juillet: toujours coincé au hub de Roissy! Need help!!! 😓
Arrived the other day here in Serbia. Great piece. Cool straps.
@Peter: Thank you! Super happy on how the product as whole turned out as well. Really appreciate the feedback!
Just received mine and I love it. Also appreciate the effort that went into the packaging. It adds a lot to the product and will be used to store the straps. Thanks!
@Danny Maloney: How are you? We just sent you a message with a link to your tracking information.
Hello, From the UK here and still haven't received a tracking number or my shipment.
@Roland Schiller: We just sent you a message with your tracking link.
Hi, I ordered from austria and I have not received a tracking number yet. When will I receive one?
@Anis Imessad: Totally agreed! Another combination we personally enjoy is the Silver Campbell Model with the Green NATO strap. Looks amazing!
@Bichon Adrien: Je vous remercie! Nous sommes heureux d'entendre. L'équipe BJØRN vous souhaite un bon anniversaire.
Since it will become for the next months my fitness+swimming watch, the green and black straps are my favorite ! The canvas is also a beautiful strap ! It's already on my wrist.
Superbe montre je suis extrêmement satisfait de son style et sa qualité !
Colis bien reçu dans l'ouest de la France ! Super merci ! Je n'ai pas encore ouvert mon cadeau !
@Anis Imessad: How are you doing? Thank you for your feedback and we are glad that you enjoyed our timepiece. We are sorry that you didn’t enjoy our secret strap. To this day it remains my personal favorite and the one I wear the most! But then again, it’s all about personal preference. Which strap is your favorite?
I just wanted to let you know that I've received the watch today, it's a beautiful timepiece ! Just a little bit disappointed with the extra secret strap lol but what's so ever.
Thanks again !
@Greg: The watch rolls were shipped out last week. We will be able to provide you a tracking number on Monday. I’m out of town at the moment and do not have the information with me.
Hi, I ordered a watch roll alongside the watch could you please advise when these will be shipped as I have not yet received any tracking information for this.
Just saw that the mentioned amount is just the cost of the service the german mail offers (to handle the clearance). Guess I have to call the german customs department.
Hi, Germany here. I just received a letter that says I have to pay 28,50€ custom dues even though the origin is Sweden? If I don't pay in seven days, they will send the package back. Is everything correc with that? I thought there would be no custom dues and I am not at home the next seven days...
@Jared Knoll: Great! Super happy to hear that.
Super happy with the product!
@ pchit pchit , arrivé à Roissy Hub la poste donc en attente avec la douane, j'espère que ça sera pas long ! Il me l'a faut pour samedi c'est le jour de mon anniversaire ( lol)
@bichon Adrien, le mien était en Suède le 13/07...depuis...aucune trace!
@ Anis Imessad , tu peux allez voir le suivi sur le site postnord.se ou laposte.fr
@ Anis Imessad 13/07/18 11:15Commande expédiée de la plateforme de tri
@Eric Vickers: Amazing! Thank you very much for your feedback.
@Joe: We are glad you’re enjoying it!
@Anis Imessad: How are you doing? I believe none of the European packages have arrived yet. Only packages destined to North America and Asia have been delivered so far. Please be patient as delivery to Europe takes longer. You will be enjoying your watch very soon!
@Bichon Adrien: Congratulations!
Did anyone of you(living in the EU) receive the pledge?
Ps : I live in France and have not got anything yet !
La France est championne du monde 2018 !!!
Just arrived in the mail today and I am very happy with the product!! Very nice!!!
I agree with Luke. Just got mine in the mail today and the watch and straps are awesome!
@Luke: Great! Thank you for your feedback. We are really glad that you enjoy your watch.
I just got my watch in the mail and it looks amazing! The case was really creative and I'll probably continue using it to store the watch straps
@Josh: Thank you for your comment. We just sent you a message.
I have requested a refund from a little over two months ago after telling you guys that I no longer wanted the watch. You responded to my two weeks afterwards telling me to contact Kickstarter and after doing so, I reached out to you guys again and has been waiting for a response ever since. When are you guys going to process my refund?
Thank you for your communication! Take care of yourselves! I can only imagine running a company can be stressful and quite taxing. Good luck!
@Gabriel C: We understand your frustration. We are frustrated too. There’s nobody else that wants everything to go perfectly more than us. The good news is that delivery will still be in July, which was the estimated delivery month on the campaign.
Hi. 20 days to relabel some boxes ? I can't believe it... That's beyond me.
@Christopher Berg Jensen: Please see our most recent update. Thank you!
Is the production complete? How is the time schedule? And when can we expect the shipping to begin?