Steady As She Goes
As planned, we’ve been furiously shipping all week. So far, very few hiccups. Many of you have already received your pixelstick and begun shooting - seeing your images begin popping up across the web is both amazing and surreal. A few comments, questions, and general points have popped up during this time, so here goes:
1. Why hasn’t my pixelstick shipped yet/when will my pixelstick ship?
We have quite a few orders to plow through and we’re stymied by physically checking each pixelstick before we call it ok to ship. In the end this is good, as it will result in fewer problems on your end, but rest assured, we’re going as fast as we can. If you didn’t get a chance to fill out your backer survey until the last few days, you will indeed get your pixelstick, but your order will be processed a few days later than people who got their surveys in before we did our big data dump.
If you are reading this and you pre-ordered on our website after the kickstarted was over - fear not! Many of you have contacted us, frantic that you didn’t receive a survey. Surveys are for Kickstarter backers only and are for collecting shipping information. If you placed an order on our website, we have your shipping information already. Your order will ship as soon as possible after our Kickstarter backers have been shipped.
2. Why does my tracking number show strange/old/confusing/upsetting/terrifying information?
Many of you have chimed in, wondering how it’s possible that we could have shipped your pixelstick in April 2009, to Outer Mongolia. “That”, many of you have noted, “Is not when or where I live.”
Short answer: USPS recycles tracking numbers. Often times we will generate a tracking number that doesn’t actually become valid until it gets its first arrival scan at the shipping hub. If you see strange tracking information within 12 hours of receiving your shipping notification, don’t worry. Give it a few hours and you will see all that information reset.
3. I ordered Extra Lenses but you sent me a black tube instead. Why have you done this to me/How do I exact my revenge?
Remove the cap on the black tube to reveal its secret: it is holding the extra lenses inside.
And now on to more exciting stuff.
While there are more to come, we’re happy to unveil our first set of image packs - themed sets of images that are ready to use with pixelstick. Art, Movies, Video Games, and more. Click here to see.
Animated GIF converter!
We’ve released a small tool that let’s you upload animated gifs for automatic conversion into pixelstick-friendly bmp frames. Check it out!
Processing and shipping resumes tomorrow normally. Email email@example.com with any problems! As always, thanks for joining us on the journey.
Steve & Duncan