Frequently Asked Questions
We've got pledge levels of a 4-pack and a few combinations of 2-packs (Red/Teal, Yellow/Teal, and Double Yellow). That's your avenue to getting multiple headlamps.
Kickstarter does not allow for you to back multiple pledges. You may be able to additional units inside of BackerKit at the end of the campaign, but those will have a February 2019 ship day.
PLEASE do not double your $$ inside a single pledge level and expect that it will automatically double your order. Due to the limited holiday inventory we can't accommodate that workaround. Thanks for understanding.Last updated:
About 10 days after the campaign ends, we'll send out a survey through our partners at BackerKit. That is where you will provide your shipping information.Last updated:
BackerKit is our backend partner who helps us with order processing once this Kickstarter campaign is complete.
In addition, BackerKit can enable you to customize your order: as many of you know, Kickstarter does not allow a single account to back multiple reward levels, which some may find frustrating. BackerKit enables us to offer a "bonus round" at the end of the campaign where you add additional items to your pledge so you have a chance to build your ideal combination of items.
We'll be sending out a survey from BackerKit approximately 10 days after the campaign ends. Add-on items will be in limited quantities, so we encourage you to complete your survey as quickly as possible to lock-in your desired items.Last updated:
You got it! Here we go:
Lumens: 330 Lumens
Modes: White Spot, White Flood, White Spot/Flood, Red Flood, White Strobe
Dimmable: Yes [for White Spot and White Flood]
Lighting Distance: Flood 16M | Spot 75M
Runtimes: 3.5 Hours HI | 40 Hours LO
Weather Resistance: IPX 4 (splash proof, can wear in the rain)
Power Source: Rechargeable via micro-USB
Lock Mode Available: YesLast updated:
Yes! You just need to find the reward specifically designated for the international community.
Scroll about halfway through the rewards and you'll find one called "HeadLamp Special | INTERNATIONAL BACKERS" --> select that and you should find your country there.Last updated:
See the comparison chart below for specs on other rechargeable headlamps.
Yup, we'll be on BackerKit! Working on finalizing the add-ons in that environment which we'll share in an update at the end of the project.
For international backers, we'll be offering an opportunity to grab additional BioLite gear through the BioLite Shop with your own exclusive code - more on that towards the end of the project as well!Last updated:
Yes, and does so easily with one hand! Check out the 1:06 mark in our intro video for reference (and we'll be sure to show a super close-up in our upcoming Kickstarter Live)Last updated:
First off - thanks for wanting multiples of the HeadLamp!
Right now our 4-pack and 2-pack are the only multi-unit levels available. Given the limited inventory for holiday, we cannot accommodate individualized combos at this time.
There may be a chance to select add-ons towards the end of the campaign, or to select add-ons for a later ship date, we'll know more in the weeks ahead. Right now, we suggest selecting your favorite color to secure a spot and stay tuned for updates. (and seriously, thank you for wanting a bunch of them!)Last updated:
We did months of research with a variety of carriers and fulfillment partners to ensure we came up with a fee that was DELIVERED DUTIES PAID. This means NO surprise charges upon arrival or additional taxes to be collected.Last updated:
While the campaign is active (through October 19, 2018), you may cancel your pledge at any time. After the campaign closes and payment is processed, we guarantee all of our products with our standard warranty, but we do not offer any returns/refunds on items received as Kickstarter rewards.
Crowdfunding is a critical part of what enables BioLite to grow our business, gather community feedback, and launch new products – and that requires a stable foundation from our backers where funds raised do not fluctuate once the campaign is closed. Your pledge is recognized as an investment in the design and production process and not a direct refundable payment. We understand it's a commitment to join us here on Kickstarter, which is why we offer the best deal exclusively in this environment.
If you prefer to retain the ability for cancellations or refunds, we totally understand! Please join us as a pre-order on BioLiteEnergy.com once our crowdfunding campaign is complete. If you have any further questions about our Kickstarter policy, please email HeadLamp@BioLiteEnergy.comLast updated:
At the end of the campaign we'll send out a survey via our partners at BackerKit. There you'll be able to select your color as well as potentially add more HeadLamps to your pledge depending on inventory available.Last updated:
The headband of HeadLamp can be hand-washed with a mild detergent or dishsoap and water. In the event you want to wash it, our recommendation is to dampen a sponge and wipe down the inside of the band. Do not submerge the unit in water.Last updated:
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