Use this space to cheer the creator along, and talk to your fellow backers.
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So just got your email. No shipment today. That is very disappointing based on your last update stating all would be shipped by today. Even by your comments below. Summer is practically gone and by the time my May arrival is here it may be May 2019. Its kick starter I get it. I will just wait for your products to be mainstream before purchasing in the future.
How can you find out "wave" you are? I don't see anything about waves in the "view pledge", just backer number
The fan at max recorded a decibel level of 71 db. Very quiet.
First fire and cooking: the two logs with three pieces of kindling wood and fire started lit up very quickly. It took 20 min for the flames to go down and I had to turn the fan low to get there at the end. Heat was not intense (note to myself: add a third log next time). Cooked a ribeye and few sausages. Came out great, took a little longer to reach internal 140F as the log was not as close to the meat. After the cooking, bumped up the fan to get some warmth- it wasn’t that warm, maybe the windy and chilly evening on the first day of summer in San Francisco to blame. This was in my backyard, not the beach. Will attempt again on Sunday as we have spare the air alerts for two days (which canned my big green egg brisket plan for Saturday).
So I was told there shopping hour package to day when will we get a tracking #
Getting excited! When does Wave #2 start shipping?
Am I going to receive an email when my unit is shipped??
Got mine yesterday butttt haven't opened it. Looks like it's been opened already and repackaged? Anybody else have that issues at all?
I received mine today at work. Everything seems to be working (the fit, the charging, Bluetooth, fan, fan vents). It drew a lot of praise from all the manufacturing engineers at work. Kudos to the Biolite design and manufacturing engineers. Will try lighting it up for dinner tonight. I thought my position in the ordering sequence was around 250.
Hey @Chris - Can you email us at firstname.lastname@example.org along with a photo of the issue with the cover?
Hello, just curious when to expect mine here in California.
Hi @BioLite, I was wondering if you can look to see when my delivery might happen? Thank you!
Hi, there seems to be a lot of comments asking about an update on international deliveries that haven’t been answered. Would it be possible to get an update as there is a few different delivery dates flying around.
Hi @biolite love the grill used it and works perfect, but the solar cover elastic snapped on my first use of covering it, anything you can do to help?
I received my pit yesterday and first impressions are very positive. Went together without any issues and construction seems very solid. Got the battery charged and the app worked well and paired with the device very easily. I picked up some wood today and look forward to getting a fire going very soon. Nice work, BioLite!
Not sure if anyone has asked or tried this, but can you add an external battery pack on the unit (via charge port) for extra run time? or alternatively can you plug it in to a power source and run fan at the same time? sorry if this has already been asked.
Hi @Atsushi -- we have five teammates working on customer service. We responded to you yesterday and are working constantly to ensure that additional responses happen within a 24 hour period, which means you should see another email coming through today. Thanks for your patience.
Hi @Brian -- your wave is slated for a July delivery, and we are on track for a July delivery. The delay affected the first round of containers which was May Backers.
Hey @Case -- we forwarded your comment to Support team. Thanks for heads up
Really disappointed.Bragged this up to friends now nothing to show.Really takes the fun out of it.I am in the 8000s as a backer. I see questions from people in the 800s.Im worried now summer will be gone. Have visitors from Japan then Tiawan coming in July.I don't have any idea when I will receive.Have purchased other Biolite product but wont again.
Hi, so I received one email asking about my email regarding the defective product so sent but no response again. I believe the issue is that you may not have enough customer service resources to deal with post- sale activity. Hope you will have more than one customer service personnel in the near future.
Backer 853 from Plant City, Florida received firepit today . It arrived in good shape, really went togeth very easily. No flaws really looks nice. Can't wait to use.
I am backer number 688. Last International shipping update:
"International May Backers: your FirePits will be shipping mid-late June as a result of partner processing that is requiring some extra time to ensure that all units arrive Delivered Duties Paid (eg no surprise fees or surcharges for you). Thank you so much for your patience"
It is now mid to late June and am wondering if i will be expecting my shipment 'mid to late June'. Thanks
Received my pit yesterday.
One short leg like others have reported. Actually the leg measures the same but for some reason the body must be tweaked. Works okay on non-level surface but not on level surface. There an 3/4” gap from the bottom of the leg to the surface.
Micro USB cable that came with it does not work. Plugged it into multiple USB ports. Finally dug out an old one and now the unit is charging. Note the supplied chord is flimsy and not turquoise like the one shown in the video. It is also super short so plugging in a difficult.
@Atsushi -- thanks for the heads up, sorry there's been a lag in response. Did you email FirePit@bioliteenergy.com or Support@bioliteenergy.com? Either way, will look into that now.
@Peter and @Michael -- yes, remaining May US FirePits are still on track to ship this Friday, 6/22. We have a call today with warehouse to confirm arrival of units midweek, one day of processing, and then heading back out the door to Backers on Friday. Michael, to your question, we had several containers delayed at the port which is why some May backers received and some didn't -- the May shipment was supposed to go out pretty much simultaneously but this delay created a significant gap. We're sorry for the confusion it's caused and we know it's frustrating to see some folks get it sooner, but we're working to get them out the door this Friday. Thanks.
I am not happy about the way Biolite has handled these delays. Transparency would have killed all doubts about the sequence in which they have been shipping. Instead, they have managed to upset customers who may never come back. They made a big blunder with the shipping port change (rookie mistake), but they could have kept the community updated with info like “shipped backer # x to y” last week and next week will be....leadership rookie mistake!
Hey kinda confused people are getting there fire pits I am an early backer and I haven’t received anything yet why is that
Hi, I received all shipment for off-grid Oasis, which includes a lot of stuff. The fire pit works fine but one of other item, lantern XL has a broken power input. Reached a customer support but no response for more than a week after the first response. I am wondering when I can get it exchanged. I wished to use it for our camping trip from this Friday but I have no hope for that to happen...
Are people still getting their pits this week? I thought it was all going out on the 22nd, In Los Angeles/ early backer and cant wait to get a campfire going. Keep'em coming biolite!
Never mind, it is a very tight fit. No worries.
Hey Charlie! Can you email us at FirePit@BioLiteEnergy.com? I've notified the support team and they're keeping an eye out for an email from you.
I received my Biolit Firepit this morning and I am stoked to use it. The only problem is the battery does not fit. The top bracket is too large to allow the battery clip to snap into place. Help? I really want to use it tonight!
Hey @htimsda! - Can you email us those photos to email@example.com so we can take a closer look?
`Totally share your frustration here` is a worst form of assurance from source of that frustration. `We are frustrated by how we deal with things`, right, Biolite? Any ideas on how you can make it better?
@michel: BioLite mentioned in a comment here last week that Europe delivery is expected in first half of July.
After selling it as “May”, then communicating June for international backers, I hope this is the last delay. Can’t wait to get my hands on mine (Netherlands).
Hello, I am from Belgium and I am waiting your device for nearly a year, when will you start the shipping ?
No problem Scott, I’m eager to see how everyone uses their units and I hope one day Kickstarter would allow for better conversations.
Ryan, Thanks for starting the group! I hope a biolite rep or three will join as well! Much easier space to share thoughts and pics.
Finally got a chance to try mine out. Worked like a charm. Easily screwed together the legs...all the same length. Fired her up, no problems. Been testing out the solar charger all week...So far no problems. Upon unpacking the firepit though, which was packed exceptionally, I found a bag full of washers/nuts etc...not sure what those were for. Overall very pleased.
I started a facebook group to chat with others from Kickstarter , I’d love to see people’s unboxing pics and reviews
Just read further down in comments and saw two things.
1: my rattling is likely caused by grate handle at speed 3 I’ll confirm tonight.
2: speed 4 is turbo and cycles down to 3 after 5 mins.
I was using it to finish off the fire at the end of the night and makes total sense to have it cycle down.
To start fire I had no issue using speed two and then bumped down to speed one rest of night. Wood out here has lots of crackle and pop and speed one is hardly noticeable!
Love the product.
Got mine in Canada about a week ago. Finally had a chance to test it out last night. Everything I hoped it would be with one minor caveat! For some reason the fan noise on the 3rd setting is insane. It rattles as opposed to whirring but it only seems to happen on that speed. On the highest setting it worked well but cycled down to the 3rd after some time. The battery was low at that point so I’m not sure if that is intentional for battery consumption or irregular.
Is the fan rattling at that speed a sign of an issue inside the battery pack? Still extremely pleased with the product.
Here's a close up of the battery attachment, or lack there of. https://photos.app.goo.gl/WsfdCyxscZbKxDJG9
Got mine today. Unfortunately the battery won't fit onto the firepit. 😥
Hey @Eric - Can you send along some pics/video if possible to firstname.lastname@example.org? We'd like to see what's going on with that.
@PocketRocket - We would definitely recommend a slab or brick if you plan to use on your porch. Otherwise the best use is on gravel or similar surface.
Hey @Phil - Totally share your frustration here, we are shipping to May backers again as per our update (update #22). You can email us at email@example.com if you have any additional questions.
Are you shipping May backers again. Was hoping to have this as a Father’s Day gift but that looks like a bust
@Kyle can you email us at firstname.lastname@example.org? That way it's easier for us to keep all of this in one place.
@Josh - looking into that now and will reply shortly.