Use this space to cheer the creator along, and talk to your fellow backers.
Have a question?
Until now I have got nothing from your company.
No answer no nothing. Ashamed !!
Very sad to see some people have not received their replacement. Mine was sent immediately with great customer service and has been working almost flawlessly. Only issue is the app connectivity as it doesn't want to keep connected and have to force close the app often, but no big deal. Everyone loves the light. I have 2 sets of string lights and mini string lights to use with hit. its great!
They are probably focusing on their fire pit campaign now.
I sent back the recalled BioLite Lantern, got a tracking number for a new Lantern that never shipped, and now nothing but crickets to my messages. I'm in the dark here on where my Lantern is?
I have left messages in other sections but can't seem to get a reply. I am still waiting for my pledge and its been a few months since your last reply which was when they arrive in stock and have heard nothing since. Can I please get an indication of when I can receive my kit please?
If anyone who invested in this campaign still reads this are you having issues with the baselantern getting so hot it can't be touched? I have emailed biolite about the issue and got nothing back. I called them and was transferred to a voice mail left a message and got nothing back. I am a backer in the fire pit and don't what to post a baselantern issue in that comment section.
@BioLite imagine this...
Friend: so what do you think of BioLite?
Me: they have a relatively good customer service at least in my opinion, others will beg to differ, but their products keep failing!
How to promote your products to family and friends when your products are either a fire hazard or Mr keep dying?
We should raise it in social media since they are having their new project launched. Human will only take care of their shit when it bothering their benefits.
I sent back the recalled light - which worked great and I really liked - and never got a replacement. I've tried to follow up but the customer service folks claim a new one was sent to me but was not. Not happy at all.
Still waiting for my BioLite.
@Erik Hui they have yet to get back to me too.
I have 2 useless lanterns now.
The Replacement was a dud!
For a clean and green company they sure do have plenty of electronic waste.
Tho one must compliment them for trying and the continuous replacements.
Something most other companies would have given up or refunded.
Just received the lantern replacement, but it is damaged. Please kindly reply. I have raised in the official website and Kickstarter message last week but no feedback.
I just installed the new app and it keeps closing after the tutorial .
Same here! The app appears to be useless now. =(
Has anyone else who just downloaded the new update had problems opening the app? Every time I get past the new updates tutorial it closes the app.
Yeah! Got my replacement this morning... Unfortunately it's
seems DOA ( dead on arrival )
Can't charge etc. No lights on. Already unlocked ( press top button for 10 secs )
I am really lost for words.
I wish I had not disposed of the first Baselantern
My BaseLanter XL can no longer be used unless plugged into a charging port.
Only then will it light up. Once Unplugged it will not Switch on by Bluetooth or Manually.
All 4 LED lights are on. They were Charged Overnight.
Sigh... one issue after another...
Can someone get back to me. I have already Emailed and Direct Messaged you guys (@ Creators )
Hey guys, nothing since the update a month ago. only radio silence since. Can others confirm if they too haven't received it yet?
Thanks biolite for a great product. Hope everyone by now has received their light. My only issue I can't get my light to pair up with my dell android tablet but it will pair and fiction with my android phone. A possible app update might fix it issue.
my husband and I used the baselantern while on a biking trip this past week and we absolutely loved this product! We had plenty of light for our tent and I was able to charge both my iPhone and iWatch off of the USB every night. We used the solar panel to charge up the baselantern each day and ran it all night. It was fun to change out the colors of the light and my hubby could control the brightness from his phone outside the tent when I went to bed early.
Sorry you are encountering bumps along the road for the product. it really is a great product.
Just received my replacement BaseLanter XL this noon. Thanks BioLite:)
I have yet to receive instructions on how to prepare and submit my lantern as a result of the recall.
I've sent you reply emails to the email address you listed, the most recent on 19 July 2017, about having disposed of the old Kickstarter recall unit.
I also filled in the mandatory form and sent an email via your website about it. And have yet to hear back.
When can I / we expect someone to contact us in relation to those recall units?
This week I was able to show off my BaseLantern to a group of students attending Tech Journey and they were amazed by the whole BioLite system and especially the SiteLights and the solar panel and how well they worked together.
Brought mine on my last camp and works smoothly!! Love it!! Thank you Biolite team
I love mine! Works great!
I sent my old one in, never got a replacement.
I've never received my pledge. No one answers my mails or comments. Where are you guys????
Where is the replacement?
Can somebody from BioLite respond please????
Wow it's been 6 months since my warrant replacement approval, and I still haven't received my lantern !
Come on BioLite, lift your game :-(
Greetings! My baselantern has had an issue with it base, not being even. And it juts stooped working couple of days ago. How can I replace/exchange it?
Well i had finally gotten the xl baselantern delivered after very much delay. Tested it and it is true that at very low light level it does flicker. But i think it is not a big issue.
One issue i had was that after receiving the delivery, the 2 baselantern, it was missing the site lights. � have emailed them on the missing items. Hopefully it is not another month they respond back.
Pleas can you let me know what to do as there has been no response. Can you refund the pledge if you are unable to deliver the product.
I'm still waiting on communication to be able to get my lantern shipped to my new address since I moved. I misplaced it in a move and was never sent a new shipping label to even return my old one. No communication as to getting the old one returned outside of a new shipping label would be sent (it never was!). And now it's been almost six months and we still don't have replacements.
Status update on replacements? Please and thank you.
I sent my Baselantern back 4+ months ago and have sent several emails...no response. Please contact me! I am so frustrated at this point.
Please still no lantern or communication . Can someone please let me know whats happening
Still didn't get ANYTHING!
BioLite can you contact me? I'm writing you messages and you don't anwser me. What's going on??
Hi folks at Bio, I'm still patiently waiting for my BaseLanter XL replacement. It's nearly 6 months now! Please resolve this ASAP.
it Arrived and Now i am Testing
Still don't have my lantern, after having sent my previous lantern into the rubbish. I still have not received any response to my email
Customer service got back to me via email and phone. Try again. Email took longer.
No Lantern, No Communication, !!!!!!!!!!!!!!!!!
Recieved my replacement lanturn yesterday. It lights up and charges... woo
I sent mine back. Then received two email telling me to send the light. I have tried to contact the on phone and email with no response. So I don't have my biolite lantern and they will not talk to me so I guess it is time to start spreading the the word. I don't figure it will do any good but I'll feel better to at least get my money's worth in bad press.
So, as some have received their replacement, others got parts of one, and still...some of us have nothing at all. Trying to remain patient here.
I understand we can contact you 1:1 on your site or direct email, but you could cover a lot of ground by just responding broadly to us--on this forum--giving us basic feedback, info and honest future projections on delivery of units.
So I received my replacement lantern today only to find it is scratched, scuffed up, dirty and looks used. It really just never ends with this company. Not sure if it is a refurbished item but not pleased at all. I will contact them on their site and see what's up.
Yes it true, they do take a little longer to respond to comments posted here. But they do have a tech support number that you can call and reach a real live person if you need to. Everyone I have talked to was very helpful. Just go to the Biolite website and look at the Contact Us page. I just received my replacement Baselantern today. Remember to hold down the power button for 10 seconds before use! (takes it out of demo mode)
Hi BaseLantern team [May18,2017]
Please contact me ASAP via my private email regarding my orders (Order #3349) Shipment date, Shipment system & Track#.
Thanks in ADVANCE,