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Experience big light, shareable energy, and smarter control with the world’s first connected flatpack lantern.
Experience big light, shareable energy, and smarter control with the world’s first connected flatpack lantern.
Experience big light, shareable energy, and smarter control with the world’s first connected flatpack lantern.
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4,860 backers pledged $816,966 to help bring this project to life.

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    1. E-Ling Liaw on May 3, 2018

      Yes I'm still waiting for my replacements as well- my original shipment also had the wrong items in them. Was supposed to have shipped in December, sent follow up messages but no reply still.

    2. Missing avatar

      Jordan Dowbush on April 3, 2018

      LOVE my BaseLantern. I live in Malawi, Africa and use it almost daily. Charge it on the solar panel I got as an add on. Works perfect with the app and I can charge my phone at night.

    3. Reabroy Viriyahphant on February 1, 2018

      Until now I have got nothing from your company.
      No answer no nothing. Ashamed !!

    4. Grant Brugger on November 30, 2017

      Very sad to see some people have not received their replacement. Mine was sent immediately with great customer service and has been working almost flawlessly. Only issue is the app connectivity as it doesn't want to keep connected and have to force close the app often, but no big deal. Everyone loves the light. I have 2 sets of string lights and mini string lights to use with hit. its great!

    5. Xenatos on November 3, 2017

      They are probably focusing on their fire pit campaign now.

    6. Tim S.
      Superbacker
      on October 10, 2017

      I sent back the recalled BioLite Lantern, got a tracking number for a new Lantern that never shipped, and now nothing but crickets to my messages. I'm in the dark here on where my Lantern is?

    7. John K
      Superbacker
      on October 8, 2017

      Hi Guys,

      I have left messages in other sections but can't seem to get a reply. I am still waiting for my pledge and its been a few months since your last reply which was when they arrive in stock and have heard nothing since. Can I please get an indication of when I can receive my kit please?
      Thanks.

    8. Missing avatar

      Donny Fisk on October 6, 2017

      If anyone who invested in this campaign still reads this are you having issues with the baselantern getting so hot it can't be touched? I have emailed biolite about the issue and got nothing back. I called them and was transferred to a voice mail left a message and got nothing back. I am a backer in the fire pit and don't what to post a baselantern issue in that comment section.

    9. Xenatos on September 29, 2017

      @BioLite imagine this...
      Friend: so what do you think of BioLite?

      Me: they have a relatively good customer service at least in my opinion, others will beg to differ, but their products keep failing!

      How to promote your products to family and friends when your products are either a fire hazard or Mr keep dying?

    10. Erik Hui
      Superbacker
      on September 27, 2017

      We should raise it in social media since they are having their new project launched. Human will only take care of their shit when it bothering their benefits.

    11. Missing avatar

      Kathleen Draper on September 26, 2017

      I sent back the recalled light - which worked great and I really liked - and never got a replacement. I've tried to follow up but the customer service folks claim a new one was sent to me but was not. Not happy at all.

    12. Reabroy Viriyahphant on September 14, 2017

      Still waiting for my BioLite.

    13. Xenatos on September 13, 2017

      @Erik Hui they have yet to get back to me too.
      I have 2 useless lanterns now.
      The Replacement was a dud!
      For a clean and green company they sure do have plenty of electronic waste.
      Tho one must compliment them for trying and the continuous replacements.
      Something most other companies would have given up or refunded.

    14. Erik Hui
      Superbacker
      on September 11, 2017

      Just received the lantern replacement, but it is damaged. Please kindly reply. I have raised in the official website and Kickstarter message last week but no feedback.

    15. Missing avatar

      Joel Cortes on September 11, 2017

      I just installed the new app and it keeps closing after the tutorial .

    16. Erik on September 11, 2017

      @Peter Ye
      Same here! The app appears to be useless now. =(

    17. Peter Ye on September 11, 2017

      Has anyone else who just downloaded the new update had problems opening the app? Every time I get past the new updates tutorial it closes the app.

    18. Xenatos on August 31, 2017

      Yeah! Got my replacement this morning... Unfortunately it's
      seems DOA ( dead on arrival )
      Can't charge etc. No lights on. Already unlocked ( press top button for 10 secs )

      I am really lost for words.

      I wish I had not disposed of the first Baselantern

    19. Xenatos on August 30, 2017

      My BaseLanter XL can no longer be used unless plugged into a charging port.
      Only then will it light up. Once Unplugged it will not Switch on by Bluetooth or Manually.
      All 4 LED lights are on. They were Charged Overnight.

      Sigh... one issue after another...
      Can someone get back to me. I have already Emailed and Direct Messaged you guys (@ Creators )

    20. Missing avatar

      Kashyap Sagar on August 25, 2017

      Hey guys, nothing since the update a month ago. only radio silence since. Can others confirm if they too haven't received it yet?

    21. Missing avatar

      Donny Fisk on August 18, 2017

      Thanks biolite for a great product. Hope everyone by now has received their light. My only issue I can't get my light to pair up with my dell android tablet but it will pair and fiction with my android phone. A possible app update might fix it issue.

    22. Missing avatar

      Rod Woten on July 31, 2017

      my husband and I used the baselantern while on a biking trip this past week and we absolutely loved this product! We had plenty of light for our tent and I was able to charge both my iPhone and iWatch off of the USB every night. We used the solar panel to charge up the baselantern each day and ran it all night. It was fun to change out the colors of the light and my hubby could control the brightness from his phone outside the tent when I went to bed early.
      Sorry you are encountering bumps along the road for the product. it really is a great product.

    23. Missing avatar

      Joseph Benedict on July 28, 2017

      Just received my replacement BaseLanter XL this noon. Thanks BioLite:)

    24. Missing avatar

      Craig Smith on July 27, 2017

      I have yet to receive instructions on how to prepare and submit my lantern as a result of the recall.

    25. Penelope
      Superbacker
      on July 27, 2017

      Hi

      I've sent you reply emails to the email address you listed, the most recent on 19 July 2017, about having disposed of the old Kickstarter recall unit.

      I also filled in the mandatory form and sent an email via your website about it. And have yet to hear back.

      When can I / we expect someone to contact us in relation to those recall units?

    26. Missing avatar

      dragon788 on July 27, 2017

      This week I was able to show off my BaseLantern to a group of students attending Tech Journey and they were amazed by the whole BioLite system and especially the SiteLights and the solar panel and how well they worked together.

    27. Amzar
      Superbacker
      on July 27, 2017

      Brought mine on my last camp and works smoothly!! Love it!! Thank you Biolite team

    28. Missing avatar

      Jordan Dowbush on July 25, 2017

      I love mine! Works great!

    29. Missing avatar

      Calvin Jung
      Superbacker
      on July 12, 2017

      I sent my old one in, never got a replacement.

    30. Dawn Tucker on July 9, 2017

      I've never received my pledge. No one answers my mails or comments. Where are you guys????

    31. Erik Hui
      Superbacker
      on June 29, 2017

      Where is the replacement?

    32. Missing avatar

      Murad Omoev on June 27, 2017

      Can somebody from BioLite respond please????

    33. Tim Nelson on June 27, 2017

      Wow it's been 6 months since my warrant replacement approval, and I still haven't received my lantern !

      Come on BioLite, lift your game :-(

    34. Missing avatar

      Murad Omoev on June 26, 2017

      Greetings! My baselantern has had an issue with it base, not being even. And it juts stooped working couple of days ago. How can I replace/exchange it?

    35. Cary Andrae on June 26, 2017

      Well i had finally gotten the xl baselantern delivered after very much delay. Tested it and it is true that at very low light level it does flicker. But i think it is not a big issue.
      One issue i had was that after receiving the delivery, the 2 baselantern, it was missing the site lights. � have emailed them on the missing items. Hopefully it is not another month they respond back.

    36. Missing avatar

      Jit Balakumar
      Superbacker
      on June 20, 2017

      Pleas can you let me know what to do as there has been no response. Can you refund the pledge if you are unable to deliver the product.

    37. Emily Goode on June 20, 2017

      I'm still waiting on communication to be able to get my lantern shipped to my new address since I moved. I misplaced it in a move and was never sent a new shipping label to even return my old one. No communication as to getting the old one returned outside of a new shipping label would be sent (it never was!). And now it's been almost six months and we still don't have replacements.

    38. Joe on June 20, 2017

      Status update on replacements? Please and thank you.

    39. Missing avatar

      Wendy Krause on June 19, 2017

      I sent my Baselantern back 4+ months ago and have sent several emails...no response. Please contact me! I am so frustrated at this point.

    40. Missing avatar

      Jit Balakumar
      Superbacker
      on June 19, 2017

      Please still no lantern or communication . Can someone please let me know whats happening

    41. Missing avatar

      Michael on June 19, 2017

      Still didn't get ANYTHING!
      BioLite can you contact me? I'm writing you messages and you don't anwser me. What's going on??

    42. Missing avatar

      Joseph Benedict on June 15, 2017

      Hi folks at Bio, I'm still patiently waiting for my BaseLanter XL replacement. It's nearly 6 months now! Please resolve this ASAP.

    43. Missing avatar

      Klaus Gutheil on June 14, 2017

      it Arrived and Now i am Testing

    44. Missing avatar

      Jit Balakumar
      Superbacker
      on June 12, 2017

      Still don't have my lantern, after having sent my previous lantern into the rubbish. I still have not received any response to my email

    45. Missing avatar

      Sajid Shaikh
      Superbacker
      on June 8, 2017

      Customer service got back to me via email and phone. Try again. Email took longer.

    46. Missing avatar

      Klaus Gutheil on June 8, 2017

      No Lantern, No Communication, !!!!!!!!!!!!!!!!!

    47. LocksmithArmy
      Superbacker
      on June 7, 2017

      Recieved my replacement lanturn yesterday. It lights up and charges... woo

    48. Phil Bodie on June 4, 2017

      I sent mine back. Then received two email telling me to send the light. I have tried to contact the on phone and email with no response. So I don't have my biolite lantern and they will not talk to me so I guess it is time to start spreading the the word. I don't figure it will do any good but I'll feel better to at least get my money's worth in bad press.

    49. D. O. on June 2, 2017

      So, as some have received their replacement, others got parts of one, and still...some of us have nothing at all. Trying to remain patient here.

      I understand we can contact you 1:1 on your site or direct email, but you could cover a lot of ground by just responding broadly to us--on this forum--giving us basic feedback, info and honest future projections on delivery of units.

    50. Missing avatar

      Epiphany Stone on May 31, 2017

      So I received my replacement lantern today only to find it is scratched, scuffed up, dirty and looks used. It really just never ends with this company. Not sure if it is a refurbished item but not pleased at all. I will contact them on their site and see what's up.

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