Use this space to cheer the creator along, and talk to your fellow backers.
Have a question?
Can somebody from BioLite respond please????
Wow it's been 6 months since my warrant replacement approval, and I still haven't received my lantern !
Come on BioLite, lift your game :-(
Greetings! My baselantern has had an issue with it base, not being even. And it juts stooped working couple of days ago. How can I replace/exchange it?
Well i had finally gotten the xl baselantern delivered after very much delay. Tested it and it is true that at very low light level it does flicker. But i think it is not a big issue.
One issue i had was that after receiving the delivery, the 2 baselantern, it was missing the site lights. � have emailed them on the missing items. Hopefully it is not another month they respond back.
Pleas can you let me know what to do as there has been no response. Can you refund the pledge if you are unable to deliver the product.
I'm still waiting on communication to be able to get my lantern shipped to my new address since I moved. I misplaced it in a move and was never sent a new shipping label to even return my old one. No communication as to getting the old one returned outside of a new shipping label would be sent (it never was!). And now it's been almost six months and we still don't have replacements.
Status update on replacements? Please and thank you.
I sent my Baselantern back 4+ months ago and have sent several emails...no response. Please contact me! I am so frustrated at this point.
Please still no lantern or communication . Can someone please let me know whats happening
Still didn't get ANYTHING!
BioLite can you contact me? I'm writing you messages and you don't anwser me. What's going on??
Hi folks at Bio, I'm still patiently waiting for my BaseLanter XL replacement. It's nearly 6 months now! Please resolve this ASAP.
it Arrived and Now i am Testing
Still don't have my lantern, after having sent my previous lantern into the rubbish. I still have not received any response to my email
Customer service got back to me via email and phone. Try again. Email took longer.
No Lantern, No Communication, !!!!!!!!!!!!!!!!!
Recieved my replacement lanturn yesterday. It lights up and charges... woo
I sent mine back. Then received two email telling me to send the light. I have tried to contact the on phone and email with no response. So I don't have my biolite lantern and they will not talk to me so I guess it is time to start spreading the the word. I don't figure it will do any good but I'll feel better to at least get my money's worth in bad press.
So, as some have received their replacement, others got parts of one, and still...some of us have nothing at all. Trying to remain patient here.
I understand we can contact you 1:1 on your site or direct email, but you could cover a lot of ground by just responding broadly to us--on this forum--giving us basic feedback, info and honest future projections on delivery of units.
So I received my replacement lantern today only to find it is scratched, scuffed up, dirty and looks used. It really just never ends with this company. Not sure if it is a refurbished item but not pleased at all. I will contact them on their site and see what's up.
Yes it true, they do take a little longer to respond to comments posted here. But they do have a tech support number that you can call and reach a real live person if you need to. Everyone I have talked to was very helpful. Just go to the Biolite website and look at the Contact Us page. I just received my replacement Baselantern today. Remember to hold down the power button for 10 seconds before use! (takes it out of demo mode)
Hi BaseLantern team [May18,2017]
Please contact me ASAP via my private email regarding my orders (Order #3349) Shipment date, Shipment system & Track#.
Thanks in ADVANCE,
Baselatern goes flat after a few of weeks, if you don't keep it charged
Where is my base lantern? This is ridiculous. This will be the last kickstarter I ever back. No communication. This sucks. I feel like I was scammed.
i am missing sitelights from my reward....
Received defective baselantern replacement right out the box. Doesn't charge, doesn't light up. Wrote an email to them months ago and they responded with general troubleshooting info all of which I had already tried to no avail. Sent several more emails to support at Biolite without a single answer back from them. I requested a refund or a replacement and communication just went silent. So now I've disposed of one recalled baselantern and have received another that does not work at all. Seems I have an expensive table weight now.
I had managed to talk to someone through their facebook page. Was informed that the baselantern xl will only be able to ship after 20 May when their new stock arrives.
I've emailed them directly. Zach promised that he will sort it out and get my lantern to me asap.
And I wait. What a joke of a company.
Not returning emails.
I wonder if the company is going under as they can't send out the products that we have already purchased.
Still no base lantern despite email almost two months ago saying it would be sent in two weeks.
Amazing customer service once you contact them through the website. Thank you!
I have waited for a long time and received nothing while there has been lots of talk about replacement units. Lots of reports saying that advice will be given when items are shipped and tracking details, to which I have recieved none. Then the site lights arrived last week out of the blue. No use without a base lantern of course. No response recieved as to why I only have part of my pledge reward. All these constant updates about new products certainly adds bite to the fact that original pledgers are still without original rewards.
I know many people are getting their BaseLantern.
But I still have not received mine.
Explain what is going on!
Sorry, I meant BaseLantern.
Hi, I sent my BaseCamp back in December and have asked several times for a status update on it. Can you please let me know when I will receive it back?
I still haven't received the replacement unit. Can you please help me with this.
I still haven't received the replacement unit. Can you please help me with this.
I also sent my Biolite back and have not heard anything, or received a reply to my emails asking for details.
Very disappointing. This will be my last KS/purchase involving Biolite.
base lantern & 2 site lights. base works well enough, site lights are complete hit or miss. i have confirmed both work in the office, but i can't get them to both work at the same time, singed or daisy chained.
was happy to have low light for our site instead of eyeball searing coleman lantern
Hello All, While I said that I was done with this KS, I have been watching and it still makes me sick how they are behaving. Silence on this page hoping it will go away. I was wondering how many people may have looked for help outside of KS, to that end I looked them up on Better Business Bureau. While they are not a BBB accredited company, they do have a listing. Not based on a lot of entries, but telling that they treat complaints there the same as here. Have a look and think well before backing anything else they my put up on KS. https://www.bbb.org/new-york-city/business-reviews/energy-conservation-products-and-services/biolite-inc-in-brooklyn-ny-141666/reviews-and-complaints…
still waiting..... is the new refurbished base lantern ever coming????
Zack @ Biolite is the man you all want. He sort it out for me.
Hi there, got an email a month ago to say my lantern would be sent within two weeks. I haven't heard anything yet. Should I be expecting a tracking number?
I have Bluetooth connectivity issues, what happening?
Got my shipping notice almost two months ago. Tracking number was always showed as pending and now is no longer available, Who can i contact about this ??
I would like to return my unit due to bluetooth connectivity issues.
Bluetooth drops connection, I have tested against 5 devices iOS and android and issue is persistent.
Also flickering without lights dimmed.
I have tested to factory reset unit but without result.
I clearly got a refurbished unit since it has an R on the bottom of the Baselantern.
Since I can't choose the product Baselantern on your contact form (http://www.bioliteenergy.com/pages/contact) i need help with my return.
let me know how to proceed?
Finally biolite returned me a baselantern. Good after-sales service.
I think we just have to wait for our turn. Good luck to you.
No Light, No Answer, No Tracking Number. What the F...ck is that.!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
No lantern. No information after emailing them direct via web site.
Hope they are enjoying my donation.
Bloody useless bunch c##ts.
So I received the solar panel and the site lights but what's happening with the lantern. The site lights are useless without... sure would appreciate knowing what's happening. If someone on the inside could pm me that'd be great.