Use this space to cheer the creator along, ask questions, and talk to your fellow backers. Please remember to be respectful and considerate. Thanks!
It looks like they just gave up with this kickstarter project. No updates, replies and barely any communication with people using direct methods. Pretty sad. So many units still need to be shipped, functionality of the unit is not correct (white colour temperature doesn't work, flickering in chill mode, flickering when dim…) and the app isn't completed ether with missing functionality.
And all the while, campstove 2, solar10, and 2 sitelights came out.
Looks like they just want to forget about us.
Dear BioLite Team,
On 11th January, I was promised a ship time of 2 weeks. Today after 10 weeks I still have no idea about my product.
Can i even expect it at this point? I ordered this in Dubai.
@Christian thanks for the update. I hope you get your new lanturn soon.
@ Tim Nelson, @LocksmithArmy: I contacted them both by site and kickstarter. It took some times for the first contact, but, after some email exchange (we tried to make my BaseLantern work but invain), they decided to send me a new unit (no shipping cost). Have some patience then and they'll answer your issues too.
BioLite it's very professional and I'll get more stuff from them.
@William Lee: our BaseLatern are just plain dead...
@ Tim Nelson: I was able to contact them trhough their site. They asked some questions and never responded to my answers... hopefully they are investigating.
Has anyone had success with their contact page ?
Ah man... I really need to get a hold of the biolite folks then... :(
Don't work for me :(
@LocksmithArmy and others having charging issues
Update on my issue where the lantern doesnt charge further than 1 LED light. I drained the batteries completely and charging the lantern again works! So try it out guys!
Anybody knows if the USB adaptor is included in the KS kits for sitelight? Website says it's included but I can't find it in the box.
About the lanturn not charging. I have contacted biolite twice. On here and their site. They responded asking specific questions. Both times I answered them and have gotten no response. I will keep you all informed.
I am writing for the third time concerning my problem encountered with the baselantern. I wish to operate the warranty. My lamp does not recharge. No LED lights when I plug it in to charge. I would like an answer from you. thanks
Got an email from Biolite (yay) to say that my base lantern would ship in two weeks time. Keeping my fingers X'd.
Received my lantern, thanks. However, anyone have issues where the latern doesnt charge fully? (Only charges up to the first LED light...)
So I checked with USPS and the lantern was delivered to your address. Can I please get a return time....pretty please. Communication would be greatly appreciated.
I have not received any tracking number whatsoever for singapore side. Not sure how they are sending it. But i see someone from singapore has received theirs. So not really sure how they are sent. �
Received mine in Australia. Flickering issue with some of the colors especially blue. Starches on the kit. Didn't get site lights and carry case which is part of the pledge. Thanks
Australia: Replacement received and all working correctly. Thanks!
I got it in Germany �� Thanks a lot for the Perfect BaseLantern and all the stuff ����
Got my replacement XL today in Australia, very happy and no problems.
Hello, I have not yet received my lantern I've pledged June 13th, 2016 (Pledger#1,248). I've sent a message several weeks ago but didn't hear anything. If possible please cancel my pledge. Thank you!
Got my lantern but it is not working!!!
Tried to charge it, but nothing happens...
Need help please!
Play about with the app I thought that but with a little playing about the site lights and the base lantern can be turned off/on via the app :)
I received my XL in Australia 5 days ago. Tracking worked this time. Packaging was good. No scratches on the base lantern as some others have reported. Site lights work fine. The only issues that I have are:
1/ Of the 4 site lights that I have (bought 2 earlier with the Nano Grid) 2 are a warmer white than the others and possibly not as high an output. I do not know if it is the two new ones or the two original ones.
2/ The app has two symbols come up when the the site lights are connected. The left one will turn the site lights on if they are initially off and the right one indicated that the site lights are on (even though you can see that by looking at them). The left one will however not then enable turning the site lights off. This has to be done manually. I imagine that this is an app glitch.
@Christian Perrone. I agree that communication is low but I imagine they have a large amount of people trying to contact them...
Got my reward today, few comments:
1. This thing is SOLID! extremely well built, great materials.
2. Got an XL although my pledge was for regular one - great!
3. Packaging of sitelights and solarpanel extremely hard to open. Had to completely destroy it in the process.
4. App works well - but some of the features promised on stretch goals aren't there. I hope they are coming...
@LocksmithArmy What it'd be nice, is some feedback. I'm not worried about my BaseLantern not working (it's dissappointig, but I can leave with it), but I don't like this lack of comunication... it's not professional to me. And before buying anything else from BioLite, I'll wait to see how it goes with my NOT working BaseLanter...
I would like to state my support for biolite as a company. While this product seems to be having issues, I will happily work with them to get the issues resolved because I trust this company and have been using their products for several years, since the original camp stove. They will get this light working well before long. And I have no doubt they will resolve all broken lights aswell.
I've received mine while ago but there was light battery issued so I was waiting on the update for sending it back? Are you guys still working on the shipping the product back? ;S
Same sad story as @Tim Nelson, after the wait, nothing, no charging, no light, zero anything! Not happy at all and now feeling I'm done with this lot, never again! Actually managed to contact someone via FB who promised an email but that doesn't seem to have appeared.
Refund please and you can have your non working light back.
Received mine today! Great Product, worth the wait! a lot nicer and sturdier then the old Nanogrid Latern. The App needs some tweaking still and there should be an Apple Watch App for this!
Aussie still waiting for my base lantern. No response to my direct email to Biolites support email either. Very disappointing. Keep hoping my light will appear.
Just received mine. Looks great. First test within the pack shows great colors and nice color changimg.
Will be tested this weekend.
Ups have send mine back Sender needs to resend it to me with the correct paperwork
Folks at BioLite, it's a shame on how you guys are treating your backers! No updates, no service! I have sent you'll a mail regarding my tracking number which is expired which no available info. Also noticed that the app is missing the BMP match and the Dual Panel Setting feature which was a part of the stretch goal. I see you guys active on FB promoting your CampStove 2 but don't have the time to respond to your backers here on KS. Get your act together BioLite!
Just received mine today ( Australia)
Nice packaging, but doesn't work
Tried the reset button on the bottom, and held down top lock button for 10sec...... nothing
Checked out the warranty registration page. Seems to me they can replace/repair or not at their discretion
Lack of communication is very disappointing
I won't be buying or recommending another BioLite product
AU: Just got a reply tweet AND tracking info.
@Byron Nilsson Li-ion batteries are best stored 40-70% charged, and need topping up every few months. I've had them fail from forgetting to top them up which is annoying.
My base lantern and satellites arrived today.
Liking the base lantern. No problems with it from what I can see after the initial look. The satellites however, one of them doesn't work...�
Got mine today, all there. Will have a play later. Uk based.
@LocksmithArmy there's hope than! I just sent a message via kickstarer to Biolite too. Let's keep updated
@LocksmithArmy, Sounds good so far... could you keep us in the loop?
@Christian Perrone @Patrick Biolite responded and said they saw my ks message, so here is hoping for a quick resolution for you all aswell.
Got mine this morning UK. Got XL even though pledged standard, seems to work OK. Not tried app or site-lights yet. Also looks like the batteries are accessible , unlike other biolite products ( my kettle only charges to 1 bar, they never mention you should really keep their products topped up at all times ), so that's a plus if you manage a bit of electronics.Faith restored and looking forwards to there proposed full off grid cabin project.
Hi, I think I missed my delivery, was on holidays longer than planned, now what do I do.
So thats 3 total... sad. Ive got 3 of their smaller lights all working 100%...
@LocksmithArmy @Patrick my BaseLantern XL doesn't work too... it doesn't light up and doensn't charge... this is disappointing. Contacting the Biolite custom support :/
just received mine (Turin - Italy)! I'll try it later and let you know if it works