Use this space to cheer the creator along, and talk to your fellow backers.
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I still haven't received the replacement unit. Can you please help me with this.
I still haven't received the replacement unit. Can you please help me with this.
I also sent my Biolite back and have not heard anything, or received a reply to my emails asking for details.
Very disappointing. This will be my last KS/purchase involving Biolite.
base lantern & 2 site lights. base works well enough, site lights are complete hit or miss. i have confirmed both work in the office, but i can't get them to both work at the same time, singed or daisy chained.
was happy to have low light for our site instead of eyeball searing coleman lantern
Hello All, While I said that I was done with this KS, I have been watching and it still makes me sick how they are behaving. Silence on this page hoping it will go away. I was wondering how many people may have looked for help outside of KS, to that end I looked them up on Better Business Bureau. While they are not a BBB accredited company, they do have a listing. Not based on a lot of entries, but telling that they treat complaints there the same as here. Have a look and think well before backing anything else they my put up on KS. https://www.bbb.org/new-york-city/business-reviews/energy-conservation-products-and-services/biolite-inc-in-brooklyn-ny-141666/reviews-and-complaints…
still waiting..... is the new refurbished base lantern ever coming????
Zack @ Biolite is the man you all want. He sort it out for me.
Hi there, got an email a month ago to say my lantern would be sent within two weeks. I haven't heard anything yet. Should I be expecting a tracking number?
I have Bluetooth connectivity issues, what happening?
Got my shipping notice almost two months ago. Tracking number was always showed as pending and now is no longer available, Who can i contact about this ??
I would like to return my unit due to bluetooth connectivity issues.
Bluetooth drops connection, I have tested against 5 devices iOS and android and issue is persistent.
Also flickering without lights dimmed.
I have tested to factory reset unit but without result.
I clearly got a refurbished unit since it has an R on the bottom of the Baselantern.
Since I can't choose the product Baselantern on your contact form (http://www.bioliteenergy.com/pages/contact) i need help with my return.
let me know how to proceed?
Finally biolite returned me a baselantern. Good after-sales service.
I think we just have to wait for our turn. Good luck to you.
No Light, No Answer, No Tracking Number. What the F...ck is that.!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
No lantern. No information after emailing them direct via web site.
Hope they are enjoying my donation.
Bloody useless bunch c##ts.
So I received the solar panel and the site lights but what's happening with the lantern. The site lights are useless without... sure would appreciate knowing what's happening. If someone on the inside could pm me that'd be great.
I have never received anything apart from s*** messages .
Glad to see I'm not the only backer who hasn't received their lantern! At least some of you got one to play with, albeit for a short time. I've never gotten my hands on one yet.
I am still waiting for my lantern replacement. Please get someone to reply my messages.
As much as I wish to be optimistic, I have lost faith in this company. They attempted to ship my replacement unit but it never left California before USPS returned it in January. Ever since then I get messages via kickstarter and via email stating they are going to reship via fedex "this week." I have heard this 5 times in 4 months. I understand there are challenges they were not prepared for. Bit at least either be honest with communication or follow through. I asked for other products of equal value and was ignored. I will not purchase nor recommend any products from biolite. Damn shame really.
I have taken my non working lanturn apart to find that if you remove the board designed to stop it from combusting on overcharge, the lanturn functions as expected... the issue is, now it may catch fire... not an ideal solution. Just a note for biolite to look into.
This is getting ridiculous. Having the impression that they did a job well done on recalling for safety but yet, till now no updates nor reply on the status....what is really going on with their shipping? Are they still shipping or just interested to send spam emails to buy more biolite products when they cannot even complete this project.
Got my shipping notice one month back. shipping from hong kong to japan. who can i contact about this delay as tracker wont update to show where it is.
My 1st Lantern was DOA like many others, but I experienced reasonable communication through the Kickstarter direct messaging and received my replacement one last week. It seems to work fine and I hope to give it a proper testing soon.
BioLite, still no news about my replacement?
Well and update (April 3) is welcome, but no comment for 3 months is inexcusable
I've received an email suggesting a replacement for my DOA unit, but it remains to be seen when it will materialise
I'm mildly optimistic
My goodness. This solar panel 5 is pure garbage. The light isn't to bad but this solar panel charger won't work with my phone or get any of my BioLite last half charged.
Sent back defective unit. Sent multiple emails no reply. I hope I'm getting my replacement.
i finally got mine, thanks guys.
1) it has scratches / scruff marks
2) any idea how to use the plastic bag that came with it?
Sent back defective, nothing back yet, no response to email re: if new unit is coming?
Are they shipping the replaced units? Seem someone from singapore getting theirs but i have not see anything for my pledge yet. Have they shipped out?
Biolite has contacted me . they asked some questions today
Biolite has contacted me and put in an order for a new lanturn. They said it wont ship till May 15th though. Hopefully everyone else is getting their issues resolved aswell.
It looks like they just gave up with this kickstarter project. No updates, replies and barely any communication with people using direct methods. Pretty sad. So many units still need to be shipped, functionality of the unit is not correct (white colour temperature doesn't work, flickering in chill mode, flickering when dim…) and the app isn't completed ether with missing functionality.
And all the while, campstove 2, solar10, and 2 sitelights came out.
Looks like they just want to forget about us.
Dear BioLite Team,
On 11th January, I was promised a ship time of 2 weeks. Today after 10 weeks I still have no idea about my product.
Can i even expect it at this point? I ordered this in Dubai.
@Christian thanks for the update. I hope you get your new lanturn soon.
@ Tim Nelson, @LocksmithArmy: I contacted them both by site and kickstarter. It took some times for the first contact, but, after some email exchange (we tried to make my BaseLantern work but invain), they decided to send me a new unit (no shipping cost). Have some patience then and they'll answer your issues too.
BioLite it's very professional and I'll get more stuff from them.
@William Lee: our BaseLatern are just plain dead...
@ Tim Nelson: I was able to contact them trhough their site. They asked some questions and never responded to my answers... hopefully they are investigating.
Has anyone had success with their contact page ?
Ah man... I really need to get a hold of the biolite folks then... :(
Don't work for me :(
@LocksmithArmy and others having charging issues
Update on my issue where the lantern doesnt charge further than 1 LED light. I drained the batteries completely and charging the lantern again works! So try it out guys!
Anybody knows if the USB adaptor is included in the KS kits for sitelight? Website says it's included but I can't find it in the box.
About the lanturn not charging. I have contacted biolite twice. On here and their site. They responded asking specific questions. Both times I answered them and have gotten no response. I will keep you all informed.
I am writing for the third time concerning my problem encountered with the baselantern. I wish to operate the warranty. My lamp does not recharge. No LED lights when I plug it in to charge. I would like an answer from you. thanks
Got an email from Biolite (yay) to say that my base lantern would ship in two weeks time. Keeping my fingers X'd.
Received my lantern, thanks. However, anyone have issues where the latern doesnt charge fully? (Only charges up to the first LED light...)
So I checked with USPS and the lantern was delivered to your address. Can I please get a return time....pretty please. Communication would be greatly appreciated.
I have not received any tracking number whatsoever for singapore side. Not sure how they are sending it. But i see someone from singapore has received theirs. So not really sure how they are sent. �