Some deliveries will be postponed for a week
Hello Backers,
BETTER RE has started to assemble and some products have already delivered from last week.
Until this week, we will finish delivering the products for some backers, who added reused smartphone batteries, through FedEx because a smartphone battery isn’t allowed in air transport of EMS.
(We inform that the backers, who ordered additional reused smartphone batteries, should send your phone number by survey we’ve sent through Kickstarter’s Message or your email.)
But, we seriously apologize to other backers, who haven’t ordered reused smartphone batteries, for the delay of the products
Those backers were supposed to be delivered by EMS until this week but, we couldn’t send the products as we had a minor issue with Korea post about making a contract of EMS.
So, we will deliver the products for the backers, who didn’t order reused smartphone batteries, next week in the order of long distance from South Korea where BETTER RE is producing.
We, ENLIGHTEN, truly apologize for the delay of delivery again.
We promised to complete all shipping next week.
We ask for your understanding and appreciate your patience and cooperation in advance.
Thanks and Best Regards,
ENLIGHTEN
P.S. - To Korean backers, we will send your products until next week by Korean domestic parcel delivery service whether or not you ordered reused smartphone batteries.
SANGHEE LEE on
Hi.
The BETTER Re is well received.
But there are some problems in the product, please contact us.
Of the BETTER Re lock lever does not move in either direction.
So the battery can not be fixed.
How do I exchange?
nathan burley on
Hey guys,
still no sign of my BETTER RE :( I have moved house but I also have a postal redirect on the old place which should direct new mail to my new place. Can you please update me as to whether my reward has shipped?
Thanks a bunch :D
Danny Shin on
Sweet! So Seoul backers get it via 택배 right?
ENLIGHTEN Creator on
@Pil Joong Kim
Hello Pil Joong Kim,
We sent the messages to you. Please check your “Messages”.
Thank you :)
Pil Joong Kim on
hi i am waiting for this product since i bought through online better re.
how to check the tracking number through online?