Shipping Still Going
Shipping is still ongoing. We're about halfway through all the rewards at this time. We thank everyone for their patience. We are not happy that we are passed the estimated delivery dates but we even with multiple contingency plans in problems at manufacturing and the worst natural disaster to hit the NE in decades have pushed things back beyond the estimations we had on hand. Rest assured though that all rewards are going out and we are processing tiers daily.
For those of you curious as to what exactly happened here's the long of it...
All rewards were due to deliver by the beginning of October, we had multiple people scheduled to work during the first few weeks of the month. Everything was delivered to our manufacturing partners on schedule and initially things were going smoothly.
In mid September we received the first advances of the individual art books. Three of the books looked great, and one of them had a major color balance issue. We inspected files, talked to the printer and they admitted the error was on their end. The issue was they would need to reprint all those individual books, which meant none of the collections could be bound, which would push delivery back for all those items until mid-late October.
That time frame meant we would lose some of the people scheduled to help us prep shipments. None of which could be prepped in advance since the key part, the books, were not fully delivered.
The books and extras having arrived we went to work... and then Sandy happened. We were without power for nearly a week and afterward needed to survey the work area for any damages, and coordinate with the Post Office to assure they could handle bulk shipments again.
While all that was happening our team leader had to go back to the opposite coast to start a transcontinental relocation. Which left us with a bare bones of 1-2 people working on the shipments due to scheduling conflicts with the other members we had slotted to assist us with the work.
So that's been the situation. We are working as fast as we can with the little crew we have, and as we said, we're over half finished at this point in time. Apologies that we didn't make it as clear earlier how much of a setback Hurricane Sandy had on us and the shipping process. We've basically had our noses to the grindstone since we got back up to capacity.