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Dear ZBoard Community,
We've had an extremely busy past month. Check out what we've been up to in the video below:
Our current goal is to deliver all Kickstarter orders (and website orders made before April 2nd, the day Kickstarter ended) in late December / early January. Orders made after that will be shipped in order of purchase according to the projected schedule below.
This schedule is an estimate, and is subject to change.
After some in-house prototyping, we determined that the handle covers we were making were taking too much time and not of satisfactory quality, so we decided to contract the work out to a sew shop. Our handles are a mix of vinyl, Velcro, and foam and really make the ZBoard more comfortable to hold. If you've already received your ZBoard and did not receive a handle, they’re available for free on our website here, just pay $5 for shipping.
You do not have to check out with your account, you can check out as a guest if you'd like.
Note: If you purchase a shirt as well, we'll toss it in with your handle and you'll still only pay $5 shipping (+$20 for the shirt).
Our Pro batteries arrived at our shop last month on 8 pallets.
Every ZBoard is shipped with firm bushings (green) installed. A set of soft bushings (yellow / orange) is included in with every ZBoard along with installation directions.
We've sent everyone an email to confirm their address by making a profile on our website. This step is required before we can ship you ZBoard so please follow the directions in the email to prevent any further shipment delays.
Every shipment requires an adult signature. If you'd like, you can call FedEx with your tracking number (which will be emailed to you upon shipment) and have them hold your ZBoard at your local FedEx Office.
Note: If you input your work address, we'll save a few bucks on shipping and in some cases it may make it easier to receive the board on a weekday.
We spent a day last month in Manhattan Beach with AOL Translogic crew who got some of the best ZBoard footage we’ve ever seen. Check out their video review:
We want to see your photos! Currently we’re running a photo of the month contest through our website and facebook and its no too late to enter. Enter now by uploading your photo to Facebook, Twitter, or Instagram with the @ZBoard tag, or emailing it in to email@example.com.
We will select the photos and all voting will occur on our facebook page. Winner gets a ZBoard Shirt in the color and size of their choice.
Note: Tag both #zboard and @zboard on Instagram
• Pictures with a 4x3 (horizontal) or square aspect ratio and web quality are preferred
• If actively riding the ZBoard, rider must be wearing a helmet to qualify.
We’ve made a YouTube Playlist of all of the user ZBoard Videos we’ve seen uploaded. Check them out. Also, we’ll be running a video contest soon, so watch our facebook page for updates on that.
We've had some emails regarding a rattling noise coming from the rear truck during riding. Click here to figure out how to eliminate it.
Thanks again for your continued support!
Ben and Geoff
Dear ZBoard Community,
Shipping has begun! Check out the video below for our latest news:
Though we didn't intend for it to be a surprise, many customers were stoked to find out that their ZBoard runs in reverse as well. Apparently we did not publicize that the ZBoard now has a speed limited reverse function. If you are stopped, put your weight on the rear footpad and you will move backwards.
Early Customer Reviews :
We’ve heard some great things about the ZBoard that have shipped, including:
"It has been well worth the wait. I love it." - T.P., Tampa, FL
"It's great I love it and wherever I go people don't know how the hell I'm flying so fast... Thanks so much for this board it's really my favorite thing ever." - J.B., Brooklyn, NY
"Thanks to you and your team for making a dream come true. Ever since the first time I saw Endless Summer I have wanted to surf a forever wave; and with your board I have achieved that. It is so amazing to effortlessly glide up and down the streets, I even love riding in a switch stance." -R.E., Artesia, CA
When will I get my board? Once we determine how quickly we can build boards with our increased staff, we’ll be announcing delivery schedules. We’ve wanted to do this for a long time now but didn’t want to release anything inaccurate. Once we feel we have an accurate projection for your ZBoard’s shipping date, we’ll let you know.
How will my board arrive? Domestically, your ZBoard will arrive via FedEx. We will send you the tracking number when it ships and delivery will require a signature. If you’d like to pick it up at your local FedEx location, you can call their hotline with your tracking number to do so.
For international customers, many still need to pay their shipping fees. We’ll be contacting you via email on how to properly add shipping to your order.
What if I want to change my address? Feel free to email us now but we confirm every address before we ship so you’ll know your ZBoard is going to the correct location.
Last Week to Save $100 with Pre-Order Pricing!
This only applies to those of you who purchased the Decal and T-Shirt options. Now that shipping has begun, we are going to close pre-order pricing. Pricing will be shifted to retail pricing on Sunday, 11/11/12. At that point pricing will change to:
ZBoard Pro: $949 + S&H
ZBoard Classic: $649 + S&H
Vote for the ZBoard for the FedEx Small Business Grant
We are in the running for the $25,000 FedEx Small Business Grant! FedEx is an integral partner for us, allowing us to track ZBoards as they are shipped around the world and ensure they get to their owner's safely and on time. FedEx also allows us to seamlessly work with our network of manufacturers.
If we win, we will use the funds to not only increase our manufacturing workforce (and speed), we'll also offer FREE FEDEX SHIPPING on all ZBoard Accessories. So help us out and vote for the ZBoard once per day!
If you're feeling extra generous, tweet out the following:
Vote for the @ZBoard to win $25k in the @FedEx Small Business Grant Competition: http://bitly.com/S9yryi
Note: If you forget the voting url, you can just go to zboardshop.com/fedex to get there.
Later this month, the ZBoard will be featured on Discovery Channel's program "Tech Toys 360." It will include lots of never-before-seen pictures and videos of the ZBoard's 3+ years of development, including footage from way before Kickstarter. Below is a quick teaser for the show. We'll announce on Facebook and Twitter when the show is scheduled to air.
Startup America + Babson + Daymond John Contest
We were selected as a finalist for a Consulting Services Contest through Babson College in conjunction with Startup America and Daymond John of Shark Tank. Thanks to your votes, we won! We spent a day at Babson working with Daymond and our student team on a wide variety of topics including strategies that will increase our output capacity and reduce the amount of time it will take for you to receive your board. Thanks to all who voted!
As always, thanks for your continued support and let us know if you have any questions.
Ben and Geoff
Dear ZBoard Community,
We’ve had a busy month full of receiving shipments, building trucks, wiring up footpads, and more. Check out the video below to get an idea of our latest progress.
We’ve begun contacting the first 50* orders with the option described in the last update and we’ve enjoyed the excited and encouraging responses we’ve received. As you can see in the video, once we wire up the ZBoard’s electrical components, those first 50 will be ready to go. We hope to begin shipping those next week.
Once those are shipped we are going to continue to build ZBoards as we await the arrival of our lithium ion ZBoard Pro batteries in October. Due to the heavy regulations surrounding lithium ion batteries, we’ve been told to expect a delay of anywhere between 3 and 30 days in US customs once they arrive. But since we made a significant and thorough effort to ensure we had all the correct paperwork completed before our materials left Asia, our fingers are crossed that our batteries will spend the minimum amount of time in customs.
We'll be spending the upcoming weeks building/shipping ZBoard Classics and building ZBoard Pros sans batteries. Since over 90% of the assembly of the ZBoard Pro will be completed before lithium ion batteries arrive, we expect to to be able to ship at least 100 ZBoard Pros per week once the batteries are in-house.
We will be building ZBoards in batches of 50. When we begin a batch we will contact all ZBoard Pro pre-orders in that batch and offer them the Classic now, Pro batteries later option.
PS - Since we are in the shop (and not at our computers) basically all day everyday, please be patient for responses. Also, its far less likely that your query will fall through the cracks if you email us rather than send us a message over kickstarter, facebook, or twitter.
*The Classic batteries now, Pro batteries later option do not apply to international Pro orders as regulations restrict us from begin able to ship the ZBoard Pro battery on its own at a later date.
Dear ZBoard Community,
The below video discusses our past 2 weeks full of designing, ordering and receiving parts. The design process is now totally complete and we are only waiting on the arrival of certain components to begin shipping. Some of these design tweaks took longer than expected, meaning initial shipping has been shifted back slightly, but we're doing everything we can to expedite the process. More details on that after the video.
Without any more unexpected delays, we expect Pro batteries to arrive at the end of September. We are determined to not let this dramatically affect our delivery schedule though and have decided on the following: In mid-September we will be contacting the first 50-100 orders with the following options:
1) If you ordered a ZBoard Pro, you can receive your ZBoard with Classic batteries immediately and have your Pro battery shipped to you separately when it arrives. When we ship you your Pro battery, you will be responsible for installing it, or you can ship your entire board back to us at your cost. We will be publishing a step-by-step video detailing the installation process, which will take 10-15 minutes for someone familiar with using basic tools. Your Pro battery will come with all tools required to make this switch.
2) Wait until we receive Pro batteries to receive your fully assembled ZBoard Pro. You won’t have to worry about any installation.
Note: If you ordered a Classic you’ll receive an email alerting you of your shipment.
We will be contacting everyone in these first 50-100 orders by email so please refrain from asking us if you are in this first group. Pro orders outside the first group will begin shipping in when Pro batteries arrive.
As always, thanks again for your continued support. Without you there is no ZBoard and we can’t wait to begin shipping.
PS - The reason this update is coming out so late in the month is due to the fact that we were hoping to include the arrival of our shipment of trucks, wheels, motors, motor mounts, belts and belt covers. That shipment has arrived in Oakland and we expect it to be here next week (we’ll be posting pictures to our Twitter). It has been slightly delayed in customs as the container got selected for a “random” x-ray scan for drugs and violent paraphernalia. We thought this was just unlucky until our shipping agent informed us that customs always does this for the initial shipment by a new account - good to know.
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Pledge $1 or moreYou selected
EVERY DOLLAR COUNTS - Thanks for your support in helping us make the ZBoard a reality. We'll give you a big shout out on our website!Estimated delivery:
Pledge $10 or moreYou selected
ZBOARD DECAL - You will receive a ZBoard Vinyl Decal that you can put on your car, bedroom window, snowboard, or anywhere else you can think to stick it. US domestic shipping is included. For international, please add $5.Estimated delivery:
Pledge $25 or moreYou selected
T-SHIRT + DECAL - You will receive a ZBoard T-Shirt and a ZBoard Vinyl Decal. Please tell us your preferred size. US domestic shipping is included. For international, please add $10.Estimated delivery:
Pledge $100 or moreYou selected
4 backers All gone!
CLOSED - $100 DEPOSIT + KICKSTARTER PRICING - We have been instructed by the Kickstarter folks to close this reward as we are not allowed to offer deposits for later purchase (oops!). If you previously purchased this reward, you should have a message in your inbox instructing you how to cancel your pledge or increase it to the $495 or $745 rewards. Sorry for the inconvenience!Estimated delivery:
Pledge $250 or moreYou selected
4 backers All gone!
CLOSED - $250 DEPOSIT + KICKSTARTER PRICING + FREE SHIPPING - We have been instructed by the Kickstarter folks to close this reward as we are not allowed to offer deposits for later purchase (oops!). If you previously purchased this reward, you should have a message in your inbox instructing you how to cancel your pledge or increase it to the $495 or $745 rewards. Sorry for the inconvenience!Estimated delivery:
Pledge $495 or moreYou selected
KICKSTARTER SPECIAL - You get a custom laser engraved ZBoard for $495 (the retail price will increase to $599 after March 15th, 2012). Your name and contributor number (#001 to #100) will be laser engraved into the underside of the anodized aluminum battery box. Also, these will be the first ZBoards to ship! S/H included to the contiguous 48 states. All others will receive a $50 credit towards the shipping quote.Estimated delivery:
Pledge $495 or moreYou selected
***EXTENDED DUE TO POPULAR DEMAND*** KICKSTARTER CLASSIC SPECIAL - You get a custom laser engraved ZBoard for $495 (the retail price will increase to $599 after April 2nd, 2012). Your name and contributor number (#001 to #500) will be laser engraved into the underside of the anodized aluminum battery box. S/H included to the contiguous 48 states. All others will receive a $50 credit towards the shipping quote.Estimated delivery:
Pledge $745 or moreYou selected
KICKSTARTER PRO SPECIAL - You get a custom laser engraved ZBoard Pro for $745. This is our high performance model (the retail price will increase to $849 after March 15th, 2012). This is your only option if you are looking to pre-order the Pro model. Your name and contributor number (#001 to #100) will be laser engraved into the underside of the anodized aluminum battery box. Also, these will be the first ZBoards to ship! S/H included to the contiguous 48 states. All others will receive a $50 credit towards the shipping quote.Estimated delivery:
Pledge $745 or moreYou selected
***EXTENDED DUE TO POPULAR DEMAND*** KICKSTARTER PRO SPECIAL - You get a custom laser engraved ZBoard for $745 (the retail price will increase to $849 after April 2nd, 2012). Your name and contributor number (#001 to #500) will be laser engraved into the underside of the anodized aluminum battery box. S/H included to the contiguous 48 states. All others will receive a $50 credit towards the shipping quote.Estimated delivery:
Pledge $1,245 or moreYou selected
5 backers Limited (5 left of 10)
KICKSTARTER PRO SPECIAL + CHOICE OF BOX COLOR + CUSTOM DECK, BOX ENGRAVING - You get a one-of-a-kind custom ZBoard Pro. You pick the hand painted deck design (we'll work with you on this). You pick the battery box color. You pick the customized message engraved into the underside of the battery box which will be included along with your contributor number (#01 to #10). We will work with you to give your ZBoard a look that is customized to your liking. S/H included to the contiguous 48 states. All others will receive a $50 credit towards the shipping quote.Estimated delivery:
Pledge $4,450 or moreYou selected
1 backer Limited (9 left of 10)
ZBOARD CLASSIC DEALER SPECIAL - You get 10 ZBoard Classics, each marked for resale, each engraved with the message of your choice. Each board is discounted an additional $50 off the Kickstarter pricing, and $150 off our recommended retail pricing ($595). Also, purchasing this reward moves you up to the front of the line when we begin discussing distribution. Domestic freight included. International freight to be handled by customer.Estimated delivery:
Pledge $6,750 or moreYou selected
3 backers Limited (7 left of 10)
ZBOARD PRO DEALER SPECIAL - You get 10 ZBoard Pro Models, each marked for resale, each engraved with the message of your choice. Each board is discounted an additional $70 off the Kickstarter pricing, and $170 off our recommended retail pricing ($845). Also, purchasing this reward moves you up to the front of the line when we begin discussing distribution. Domestic freight included. International freight to be handled by customer.Estimated delivery:
- (40 days)