While all of our products come with a warranty, we do not offer refunds or returns on items received as Kickstarter rewards. This is the norm for pledging to projects on Kickstarter and we would not be able to provide such deep 60% discounts on our Kickstarter rewards if we had to factor in returns.
The support we get from our Kickstarter backers is what enables us to run and grow our business, gather customer feedback, design new products and improve existing ones. In the Kickstarter community, the items that you receive after making a pledge are referred to as “rewards” because they are not purchases in the traditional sense. They are gifts – in our case, our new BedJet model – that are sent to our supporters as a token of appreciation for their support of our business. In the same way that public television funds their service through the pledges of their supporters, who in turn receive gifts and continued programming, we have chosen to run and grow our business on a crowdfunded business model.
We appreciate your understanding and the support you have given us. If you are new to Kickstarter, you should take some time to understand how the pledge and reward ecosystem works -- the long story short, Kickstarter should not be viewed as a retail store.