Use this space to cheer the creator along, and talk to your fellow backers.
Have a question?
I still not recived your product，my order on 2015 May. Please process refund to me，my Email：firstname.lastname@example.org
@Amado, @Benjamin, we have shipped thousands of Barracuda carry-on and offer a 5 year warranty. If there is an manufacturing related issue please email our customer support at email@example.com and we will be happy to look into it.
For backers who haven't received their reward for any reason please also contact our customer support at firstname.lastname@example.org so we can investigate what happened.
I have only used Barracuda during my move and I noticed the wheels are awkward when pulling and the handle like Benjamin mentioned keeps getting stuck and the rotating element of the handle is really hard to use and hurts your hand when it locks.
Not satisfied with it at all. I would like a refund!
After one weekend trip to my barracuda is totalled. This is the most poorly designed bag that I've ever seen. The cup tray is floppy and useless. More importantly, the zipper does not stay sealed and the handle keeps getting jammed on something internal and will not open and shut properly.
I would like a refund for this bag it is preposterous to sell something like this.
If you haven't received your reward or have any other questions or concerns please email our customer support at email@example.com and we will be happy to look into what happened.
Hi, still haven't received a tracking number or package.
I did not receive already my Barracuda Luggage, since i baked it in 2015 !!! Please could you tell me what is happening ?
Thanks a lot
Hi how can I get my bag? its been years...
I used the barracuda ONCE and the zipper is already coming apart. I want you to fix it. Please tell me what you are going to do to repair this at your cost
hi guys, i dont hear any news since july 2016... any news?
@Eric Liu, we haven't been able to ship because we haven't response to the survey we sent you a couple of times. I see you only reached out to our customer support (the details of which is in our comment right below and in many of our updates) only yesterday late night and we have responded to you with the link to the survey an hour ago. Please work with our customer support to help us ship your rewards.
This is getting ridiculous, it is April 11, 2017, no updates or follow up from you guys, it is looks more like scam than an actual company. I hope you enjoy all the money you racked up.
@Joe Moretti, @Jason Anthony Guy, sorry to about that. Please contact our customer support at firstname.lastname@example.org or via our website https://barracuda.co and we will be happy to resolve the issue.
Hi Barracuda - how do I contact you re the zipper going at the bottom of my case? I've had it only a few months and it needs to be replaced. Please advise ASAP.
UPDATE: In the interest of giving the luggage a fair shake, I've used it three or four times in the last few months.
Today, while packing for my latest trip, I noticed the top left edge, above the zipper, was ripped.
All my trips have been domestic, cross country once or twice. I've checked the bag more if then than not. I don't overpack the bag (the bag closes easily and remains flat).
Yet after just a few trips, the bag is damaged.
I've had cheaper bags last longer and go through much rougher travel.
Anyone who's interested, I have two brand new Azure Blue units that I'm interested in selling.
One in unopened box and second in opened box (to check it out). Awesome product!
Nothing wrong with them or the product. Very happy with the quality and design. Just don't have a need for the intended utilization.
For anyone else who haven't received your reward it is either because we haven't received you survey, address confirmation or we had a problem shipping it. The shipping problem is only for international as USPS lost a painfully large number of shipments. If it is a US address then it most likely is missing survey/confirmation, please search you email and you might still find our email with the personalized link in it from last year.
To help us resolve the issue and get you your rewards PLEASE EMAIL email@example.com (.co not .com). That would generate a customer support ticket which is far more efficient than contacting us via Kickstarter messages or comments.
I too have not receive yet.
I'm a backer number 682. Could you tell me when I will receive my perk here in New Zealand? Thank you.
Finally got it.
Overall I believe it's worth the price I've paid. It is well made but could be improved.
If I would have opportunity to remake it, I'll do the followings:
・Store the battery pack to where it can be locked.(inside maybe?)
・Make the tray little more stylish
・built in GPS tracking
・Have another larger size for longer travelers
・Make the Handle that doesn't lock in place without pushing on the button
Hi Barracuda, I am one of the earliest backers and i still haven't received my product. I'd like to get my money back instead of waiting for my order because I moved out of the country. How can you reimburse me?
Thank you and let me know.
I will be nice if you answer me in Messages.
@Ken Lau, thank you for your feedback!
@Jecho Keane, I will look into your order, it should have shipped. Sorry about that.
@Sumi, we don't have your address confirmation, just messaged you the link.
I believe U sent the email saying that you have been shipping the bags last year however I haven't received my suitcase. I was one of the first backers. I ordered 5/23/2015
hi,good day barracuda
when u gonna send my items to me?
i have been waiting for it 1 and half year almost.
hope can get ur answer soon.
I backed this project long ago, got mine also for a while but I could only use it until now as my business travel season was over when I got it.
Overall it looks slick and sharp as anticipated. The swirl handle is mixed - it's hard to pull up or push down, and hard to twist around - but once it's in position it's nice to handle.
I don't use the tray as one of the backers called out, hard to pull out fold out and hard to put it back.
For short trip like 2- day 1- night I think it's good, don't mind just two wheels. But the compartment is small - I put in my shirt my suit and pants, a few small items and the bag is already filled. For a 3, 4-day trip I would need to go back to my Samsonite.
Overall, it's ok but not worth to wait for so long.
If you haven't received your reward it is either because we haven't received you survey, address confirmation or we had a problem shipping it. The shipping problem is only for international as USPS lost a painfully large number of shipments. If it is a US address then it most likely is missing survey/confirmation, please search you email and you might still find our email with the personalized link in it from last year.
To help us resolve the issue and get you your rewards please email firstname.lastname@example.org (.co not .com). That would generate a zendesk customer support ticket which is far more efficient than contacting us via Kickstarter messages or comments.
I'm waiting for Barracuda over 1 year.
I don't receive track number and item yet.
When you shipped it?
I am also waiting on my shipment. Do you know when I will receive it? I mean it's been almost a year and a half
I haven't received my Barracuda's: Collapsible Luggage + Tray + GPS + USB Charger or shipping confirmation. Can you tell me when I can expect to receive them?
Hello, guys. From Malaysia here. Any idea when I'll be getting a tracking number?
I have not received my tracking number, any help?
I thought the Barracuda has already been shipped? I'm still waiting for my 2 pieces and the order state just says pending. Is there a problem with customs duty in Germany or something else? Some information would be appreciated.
I have still not received my Barracuda collapsible luggage. The shipping link shows that it was delivered to me 2 months ago, but it's not.
The shipping link doesn't have any contact information, and says to contact the sender first. I have asked at the local post office and they don't know anything about it. I have received other shipments during these few months, but not the barracuda.
I have not received my tracking number despite what the last update says.
Where is my tracking number?
I'm from Kazakhstan.
Happy New Year!
I'm supposed to receive 5 luggages but received only 4 of them last year.
Could you please check this out?
Those are supposed to be delivered to my sister's house and I just asked yesterday once more if the last one was delievered. But she said no, it's not yet.
Thanks in advance for your help.
And good job! Nice luggages. : )
@Hiroyuki Kimura, looks like we are waiting for your address confirmation and phone number. Just resent you the link via a message.
I live in Japan.
I don't receive track number and item.
When ship it?
@Piyush Shukla, just sent you the address confirmation link again via KS message.
Hi! I'm in Canada and still haven't heard anything regarding shipping here. Can I please get an update? Thanks
@Igor, @Vladimir Yelnikov, having some challenges shipping to Kazakhstan and Ukraine we are working on finding alternate carriers. Sent you both a message.
@Alexey Bogoiavlenskiy, the status of your tracking says, "Your item has arrived at the delivering post office in RUSSIAN FEDERATION at 4:22 am on December 22, 2016." Please check with your local post office.
@Konstantin Livanov, we are working on switching out international carrier for Israel, it is talking a longer then expected. Hoping it will happen this week.
@Daphne Melodia Tham, we haven't received your survey response. Just resent you the link via a message.
Hi! I'm from Singapore and I've yet to receive any tracking number or my shipment. Please assist. ):
Two weeks after your reply, no emails, no tracking number. Please, update.
I have a problem with receiving the parcel. USPS announces about arrival of my parcel to the post office. The post office reports that no such parcel. I wrote a claim with USPS, but they are silent.
another week passed...
Any information regarding my shipment?
I didn't get any information.
What is the status of my reward?
I'm from Kazakhstan.
@Janet kim, we don't have your survey yet, just messaged you your survey link again.
Hello I have not received my bag. I'm in the US. When am I getting it?
@Chatchawan Kumnumlarp, thank you. I see your ticket in the queue and we will respond in the next couple of days.
@Maria Kernos, we don't have your survey yet. Just resent you the link via Kickstarter.
@Jaemin Kim, need you address confirmation and phone number. Just resent you the link via Kickstarter.
@Kohei Teramoto, following up with our distribution center on what happened. We should get it resolved in a week.
@Ehab Siqnawi, I see you were able to take the survey yesterday. We will ship your your reward in a week.
@Dariya Lupol, unfortunately no. I will send you a message as well.
I did send email to email@example.com and also sent the follow up email. I did not get any response back from your guy. Please advise.