2-wave ENG shipping update
Today a shorter update to let you know how things are going. We know shipping is the culmination of the project and a lot of you want to know when the game is coming, so we will try to give you a weekly update of whats happening (even if not so much will change) just to give you a better insight into shipping process.
We know we promised you names of our language partners, but we still didn't receive PR notes from Revel, so we will share it in the next update (should not be a long time, since they will be weekly now ;) ).
Shipping tl;dr - everything going according to a plan so far
First of all, we have changed status of orders to everyone with 2-wave shipping and English edition of the game to "ready for shipping" - this essentially means, that we are preparing shipping labels and so forth.
If you are 100% sure that you picked 2-wave shipping and have english eddition of the game, but did not get order change to "ready for shipping" status - make sure to open a ticket at https://gamefound.freshdesk.com/support/home
Our customer service will investigate!
Europe shipping status:
First to containers are to reach Poland within 2-3 days, we already passed all the documentation to the customs in hopes of swift release.
Once in our company history we had goods hold for around 3 weeks at customs (without any valid reason) - but we really hope this will not be the case and after 1 day goods will be freed and shipping could start full throttle!
So we hope shipping will start next week and this include both sundrop / non sundrop editions of the game.
Remaining 2 containers are on their way and will reach Poland very end of November.
Asia shipping status:
Asia Hub received container this week and are preparing for shipping. To be honest we hoped that shipping would start already, but that was not the case. Right now we are pushing for start of shipping early next week (around 20th) and got information that this will be the case.
USA / Canada / ROW
Our cargo carrier have insisted onto dividing the goods onto 2 ships, to minimize the risk that one of the ship can be overbooked and the goods would be rolled-out. This is what we did and so far first 3 containers (out of 5) were picked up 16th successfully, last 2 containers will be picked 19th (both ships have same delivery time in US).
We should receive tracking for those containers next week as well and we will share it with you on the next update, so you can track them yourselves!
Australia and Oceania
Container is coming to Australian hub and expected to reach it next week, with shipping starting as soon as it will reach the shipping hub!
We are doing everything we can to push the delivery out to you guys. While speaking with our partners we insist onto delivery before Christmas (which is most problematic for US). We know that it is pretty much the worst timeline for shipping, but we are constantly on a hotline with our shipping partners to be sure we are doing everything we can on our part.
Let us know you received the game!
Thank you all so much for your patience and continuous support! It seems that some of you will be able to get your copies of the game next week and we couldn't be more excited about it!
Please keep in mind that we will really, really appreciate you sharing your thoughts on received game! Anything from:
- Sharing your game on social media (Facebook / instagram)
- Writing a short review on BGG
- Putting a comment on KS / droping us an email that all is good
Our whole team had put so much heart into this game and we really hope to see your feedback soon!
BGG most anticipated game of 2019
One last thing - our two games were nominated for most anticipated games of 2019 at BoardGameGeek ranking! (while not sure if Nemesis should be there since a lot of you will have it this year, we will take it :) ).
We would really appricaite if you will vote for those games!
Thanks everyone and we will keep you posted!