Production and delivery update!
Time for another update! Today we have A LOT of awesome, awesome news! From huge production update, information about Pledge Manager up to delivery schedule confirmation. Lets get into it!
Pledge Manager and questions
Lets start with Pledge Manager and most frequently asked questions.
First of all - you did not seen update about pledge manage? MAKE SURE TO CHECK IT OUT
Can I orer more at later time?
This is one of the most asked question. We are developing this into GameFound - we actually have it ready, but still want to test it out. Expect this new implementation probably at start of next week. We will notify you about it!
How will it work? Basically it will allow you to make a whole new order and mark it "under" old one, so that shipping will be combined and it can ship as a one part.
Why it took time - doesn't sound complicated. Right? But when you take into consideration tax and shipping aspect it becomes quite a task. Each order have its own order number and there is a separate invoice for every incoming payment connected to that order (this is what regulations asks of us). Then, during shipping those invoices must be added to the order. All of that must be done in controlled way, keeping correct numeration of invoices etc. As you might imagine, it is complicated process (this is also why processing refunds takes so much time), but we have done better part of it now ;)
How long PM will be open?
We will notify you with the update 2 weeks before - current estimation is around 8th of November (but it might change)
Slow customer support
We would also like to apologise to you for customer support that very often was slow and not as accurate as we would like it to be. We just got overwhelmed and got cough up in many other administrative problems we have not seen coming (if we were to update you on every bit of tax / administrative problems we face you would be bore to death - as a quick example - we need to pay VAT tax in 6 different European countries, by 6 different set of rules and rates).
Having said that - we expect to have a fresh blood in customer support team with the next month, so response time should go better!
Production and delivery!
Ok! Now to the good stuff!
First of all - by our current estimations and plans shipping will start in the second half of November, everything is in line and looking very realistic. So if nothing unexpected will happen within next few weeks - we are on line with the deadlines!
Keeping deadlines was VERY hard, trust us. As usual for Kickstarter projects, our original estimations were a bit too optimistic, but whole team at Awaken Realms and our amazing partners both in Chine and in Poland put so much effort and extra work that we can be in line with the production without compromising on quality (actually making it better then we expected in few different places!).
Lets see pictures of plastic components! Some of them are not final and we one some re-doos to them (for example Helena's staff was missing element, it is obviously added). We have them in our hands and we can say that quality of details is amazing.
For all of people who would like to see difference between Sundrop vs no-sundrop, we made this picture.
Colors of armies / priest you see on the pictures are final. We have tested around 20 different shades and those ones are looking best in person - on pictures they look a bit less attractive then in real life, but we decided that it would be really stupid to choose colour that look better in picture over a real sight experience.
Additionally, while choosing colour we put miniatures on the map and it had to be as visible as possible on the map, to ensure future strategists (you ;) ) will be able to make good calls while commanding your armies!
Meanwhile we have been doing last tweaks to the rules and testing it out BIG TIME, almost every weekend we had a sprint with 15-20 games played to test out balance, flow of the game and new implementation.
There will be also very pleasant surprise for everyone who like solo play - Adam Kwapiński put TONS of time and effort to solo mode. It actually took almost similar amount of testing and designer work as normal game ; )
Whole reverse side of the map will be dedicated to solo as well as half of the manual. We think that this will be the best solo-mode in a territory control game to date!
We have also done a lot of additional design work to ensure the game will be beautiful and understandable.
OK! So why are we not showing you anything?!
Well, we will in upcoming 2 weeks. Right before the printing we will show you close-to final, proofed FULL Print and Play and ask you for your help in finding any mistakes and wholes before going to print ;)
Ok, this is it for today! You will hear back from us in upcoming weeks with new GameFound implementation and full print an play!
Some mass production pictures to finish this update! ;)