Frequently Asked Questions
Support our project by pre-ordering your AVRIO shoes! Once production is complete, you’ll receive a first edition pair of AVRIOs. In addition to getting some incredible shoes, you will also be joining a growing global community of people passionate about creating a more sustainable and innovative future.Last updated:
In case you are not familiar to Kickstarter, a few informative key points after you review the project to make your pledge.
1. Click "Back this Project"
Select the available reward tier you would like to pledge on the right side of the page or click here. Each backer may only make one pledge.
Enter your payment information. Your payment will not be charged until the very end of this campaign
3. Size, Color & Shipping Information:
Don’t worry about that yet! You will get to select your
Size, Color choice and submit your Shipping at the very end of this campaign.Last updated:
To pre-order your very own Avrio shoes, click “Back this project” on our Kickstarter page and then simply select your shipping country and choose your desired pledge level/reward. It’s that easy and your support will enable the Avrio team to deliver the future in footwear to the world.Last updated:
Like all Kickstarter campaigns, you pair of Avrio shoes will ship when production has been completed. Given the campaign timeline, production queue and distribution time, you can expect to receive your shoes in December. Please note that this is an estimated arrival time as disruptions can occur without warning. As a transparent company, the team at Avrio will update you as your shoes are walking through production. (bit of shoe humor)Last updated:
Orders from you, our backer is not a real-time purchase, but rather a commitment and contribution with a reward in return for supporting and funding this incredible project. That's why refunds of contributions are not available for our project on the Kickstarter platform. The support we get from our backers is what enables us to grow and why we’ve chosen Kickstarter as our crowdfunding partner.
Sizing exchanges, however, are available. We will be offering a friendly exchange! You will simply need to cover the costs of shipping them to the nearest AVRIO hub and we'll take care of fees when sending you the correctly sized pair. You will have 15 days from the date of delivery to make an exchange.
To prepare your package for shipping, they must meet the following conditions before shipped out:
• Brand new, original condition
• In original shoebox without tape or writing on the box to avoid re-stocking fees
• Return Authorization mailing labelLast updated:
We offer worldwide shipping from our warehouse in Meridian, Mississippi to your doorstep using the most efficient and effective means possible. Shipments within US is included in the pledged amount.
International shipments may have additional taxes depending on each country’s duties or regulations that you will be required to pay upon delivery. International shipments will receive a $10 credit towards shipping costs.Last updated:
Our team of footwear fans and engineers have put their hearts, soul and years of experience into making a super comfortable, eco-conscious shoe that’s fit for multiple purposes. Your pair of AVRIOs is ideally balanced for both the city and the outdoors, but the best part is that not only does your shoe help clean the air, the water and reduce the carbon footprint, but it also gives you the satisfaction that you will also be supporting other organizations whose passion is aligned with yours.Last updated:
It’s always a good idea to go up a half size or a full size to ensure you get a relaxed fit or size down for a snug fit.Last updated:
Avrio shoes are very easy to wash:
A. Remove the insoles and the laces
B. Place the sneakers in washing machine on short cycle at the warm temperature setting
C. Washing the insoles by hand for better results.
D. Do not tumble dry, rather set them out to air dry
E. The OxiTex coating is durable and can withstand over 50 laundering cycles and provide years or protection. The antimicrobial efficacy can last the entire lifetime of the coating with periodic cleaning with peroxide. The OxiTex coating can be recharged by applying a dilute hydrogen peroxide solution (3%) to the coated surface. If the product is launderable, using a peroxide containing detergent like “OxiClean” or similar product, can recharge the peroxide in the coating.Last updated:
Avrio shoes are engineered independently for a man or a woman. While the style design remains the same, the fit is different as the foot and bone structure is slightly different for a woman or a man. Our goal is to optimize comfort so you receive the best fit for your new “favorite” pair of shoes.Last updated:
Contact us at firstname.lastname@example.orgLast updated:
Once your order is ready to ship, you'll receive an email within 24 hours from our logistic partner!
*Please note that for weekend orders these times are subject to change.
If you're still having trouble locating your tracking number, shoot us a note at support@Avriofootwear.comLast updated:
You have 15 days from delivery to request an exchange.Last updated:
Looking for another size or color?
You'll just need your Return Authorization #, order number and email to make the request to email@example.com
Remember! We only accept exchanges within 15 days of delivery. Once we receive your request, we'll be in touch!Last updated:
Once we receive your tracking details of the returned package back at our warehouse, we'll process your return.
Please kindly allow 7-10 business days.
We are not responsible for returns not received by our warehouse shipped without a tracking number.
If you have any questions at all, reach us at support@Avriofootwear.comLast updated:
We want to keep your feet 100% happy.
If your Avrio shoes are showing a defect, please contact firstname.lastname@example.org. We will provide a return authorization form to complete and replace your defective pair.Last updated:
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