Use this space to cheer the creator along, and talk to your fellow backers.
Have a question?
Did anyone get an answer from the Creators about the air leaking issue?
Really loving the pillow! Love the material and it feels so good when I hug it! (:
I have a leaking too
What to do?
I have to echo what Berwin Chean said on November 8.
I also been using this pillow on travel since I've gotten this. for me it is really easy to use, and I even got strangers ask about this pillow on the plain while I'm using it. I got two of this by this compaign, but as the first time I used this, I found out two of my pillow will leak the air out! one is slow, takes 4-5 hour to leak out all the air, the other is a little bit more quick than that, only can stand for 1-2 hours... I do really think this pillow's idea are brilliant, and also really comfert, but this leak out situation are really annoying and also makes the experience not that good... Is there any chance I could get change of the product or get two new one? Which will not leak the air out so that quick...??? I really do like this product... and again to the creator, good job on this product!
@Ali Thank you for the lovely comments! We really appreciate it! If you're interested to buy more, you can head to our website, auberginepillow.com to order more of the pillows. There are definitely thoughts of a Christmas Sale in the pipeline however we're still in the midst of settling the last few orders. We will update you first so stay tune for it!
@Miek We have dropped you a private message! Do check your inbox
Just wondering when I should receive my pillow. I'm in Europe (Belgium).
Quick FYI to people who seemed to have difficulty: you gently push all the clear plastic into the pillow before inflation, and before deflation you reach in and pull the clear plastic out (that's what's smartly holding the air) -- only then can you fold and gently press out all the air. When that clear plastic is laying correctly, I find I can easily fill the whole pillow in 2-3 breaths.
Just received mine. Love it so far; feels good, works well, really like the details like the "dimple". Looking forward to using it at length. Where can we order more for Christmas gifts? Any special offers for Kickstarter backers? :)
@Edward Chung: Hi Edward, thanks for reaching out to us! Could you drop us your mailing address in a private message as it is not reflected in our Kickstarter records? Hope to hear from you soon!
Still waiting for my pillows here in Singapore...
Pillow received with great conditions, thanks and love from Malaysia. Quality is good, but mine also having air leaks issue as other mentioning.
Been using the pillow frequently ever since I’ve gotten it.. bit of a conversation starter too! However one think irks me is that everytime I use it as a pillow, the air leaks out ever so slowly and deflates after a few hours, which then I have to wake up from my slumber to reinflate it again (around 2 to 3 times in a span of one night).. another thing is, if it’s possible I future iterations of the pillow, that small rubber strips be added to one side of the pillow so it doesn’t slip around on certain materials like polyester etc..
@Christian Lechner Hey Christian, we are really sorry about your experience. We have sent you a private message to discuss this matter further.
@MissYourMark @Theodore Chiu The pillows are now awaiting custom clearances in the USA. We estimate that the pillows will reach our partner's office by early next week before they ship it directly to you. We will continue to update you on the progress!
Still waiting for mine in Los Angeles
I was so happy to find the Aubergine Pillow in my Postbox after coming home from holidays.
But the hapiness don't last for long!
After Inflating and testing the Pillow in any position, I want to deflate the pillow to learn to fold it as seen in the video. It ended up with a ripped out press button, because it was so damn hard to open. (and I swear I handled with care, because I were could see that it wouldn't be easy to open!!!)
I'm sad this just came out as a poor quality product for one-time use only :(
@Creator, I see that others have received their pillows as early was two weeks ago, still patiently waiting for mine. Canada. Thanks.
@JEstin Ng: Hi JEstin, you're supposed to push the plastic sleeve in, before inflating the pillow. Additionally, you can refer to our latest update for a video tutorial!
Are we supposed to be blowing into the plastic or ?
@Kenneth Kwok: Thanks for the lovely comments, we are glad that you liked the pillow! And yes, you are supposed to receive a small pouch with your pillow. There were some mistakes during packing and we will be mailing out the missing pouches very soon. Really sorry for the inconvenience
Got my pillow while I was Away. Wished I got it before my holiday. It works as advertised. Another great Singaporean project that was successful and kept to their word and advertisement. Singapore projects are doing well.
I read someone got a small pouch with their pillow? I didn’t seem to get one. Does it come in a pouch ?
@Orna Elammy We will be sending you a private message for further discussions regarding your purchase (:
I don’t use face book
Is there another way?
@Orna Elammy: Hi Orna, we are very happy to hear that you love the pillow! As the Kickstarter campaign is over, you won't be able to order it through Kickstarter anymore. However, you can still place your orders through the pre-order link provided on our page.
I love the Aubergine Pillow so much
I want to buy another one
But not through Facebook
When I push the pledge button
In the Kickstarter page
It won’t open
Is there a way to buy another one?
I just received mine, and I love it!
Thanks guys and keep up the good work!
@Jean Leong: Hi Jean, we are truly sorry to hear about this. We have sent you a private message for further clarifications. Thanks
Received my pillows today but there is a good sized tear in the inner plastic bag near the spout that makes inflation difficult.. please advise how this can be fixed or exchanged..
@deathbyblueberry @Amy Yonekawa We are truly sorry for the inconvenience caused. There are instructions on the tags of the packaging but on hindsight, a video tutorial would have been much better. We will be dropping you both a personal message to troubleshoot your various problems.
Till the video tutorial is up, if you do require any assistance; please feel free to drop us a private message so we can help you (:
Got it today to Israel
In No Time
You are Amazingily honest
I love it
As I’m flying long flights every 2 months
This is Awsome
Very soft and pleasant touch
Every thing you advertised
I love it love it love it
For the SUPER FAST SHIPPING
And a Beyond Great product
I have received my pillows and they look very nice and I have managed to figure out how to get air into the pillow but not enough air stays in it to make it firm and when I close it, air leaks out. There is a clear plastic spout on the inside - what do we do with this? Can you please put out a video soon explaining what we need to do? To be honest, either detailed instructions should have been delivered with the pillow or a video should have been made available before you started shipping so that people could view it once they received the pillow and not have to wait.
I live in Singapore and just received my pillow! I've been huffing and puffing "5cm from opening" till I'm out of breath, but it's not inflating. What am i doing wrong? :(
Received mine today in Malaysia, Thanks !
@JEstin Ng: Hi JEstin, we are in the midst of putting together a short tutorial (which should be out sometime next week). If you do have any urgent questions please do drop us a private message and we will be happy to help!
the pillow is so good! i love the material. best KS project delivered to me hands down!
I've received my pillow, loving it very much :)
Is there Any video guide to how to use the pillow ?
I received mine today in Singapore! It comes in a cool drawstring pouch and it's small enough to fit inside any travel bag for a little luxury nap.
@JEstin Ng Hey JEstin! As of 11 October, we have started shipping! Do refer to the latest update for information (:
Any updates on delivery dates.?
@Michael Tsui Hey Michael. I will be honest with you that it might not arrive by then due to shipping and customs of the various countries. On our part, we will immediately send it out as soon as we have the pillows. We sincerely apologize for the inconvenience.
Do you think there's any chance I could receive the pillows by October 19th for my trip?
@Lee Boon Khee Hi Boon Khee! That is an interesting question. It would depend on the quantity you are thinking of getting. Do drop us a message if you're interested and perhaps we could arrange something. (:
Will there be any discount for supporters if we decide to buy more Aubergine pillows for friends?
@Michael Tsui Hi Michael! Yes, indeed we are shipping very soon! There was a slight problem on the manufacturing side, but that has been solved, and we are currently waiting for our first shipment to arrive in Singapore (which should arrive by the end of this week/early next week).
Hey, so since it's late september now, are you guys going to be shipping anytime soon?
And if so, will you guys be using any sort of express shipping?
I'm going on a trip on October 19th and would definitely love to have the pillows by then!
@JEstin Ng Hey JEstin, we are expecting to ship in late September. You can check our latest update for more information! (:
Any updates on delivery dates ?
@Steven Lee Hey Steven! Yes, we are putting together an update which should be out sometime this week. Stay tune (: