Use this space to cheer the creator along, and talk to your fellow backers.
Have a question?
@Michiel, we are totally committed and working hard on it.
@Luke Smith, you do realise Kickstarter is NOT a store?
You have pledged a certain amount to the creator to help him support him with his idea.
That money is used to try to create a product.
As soon as the project has ended, funds are released to the creator and hopefully used to work out his idea.
If at any stage it seems that the idea isn't working out and money has been lost, well actually that's tough luck on us. You aren't buying a finished product, you are helping support an idea.
That's why refunds are hard to do, as the creator has already used that money in the process.
@ Creator, keep up the good work! Looking forward to it :)
@Demrion, iBand+ will be CE and FCC certified.
@Luke, delivering iBand+ to all our supporters is our top priority and our statutory duty. We abide by it. If at this point in project people start cancelling or re-adjusting their pledge then it will adversely affect the project execution. We are a startup, working hard on bringing this innovative product to life with your support. With the limited resources that we have, we want to make sure that we can deliver every one of you one of a kind product that you had hoped for. As mentioned earlier, the excess amount has also generated large orders. The total cost increases if the number of products to be produced increases. Suppliers and manufacturers work on MOQ (minimum order quantity). As with every product manufacturing process, we have already committed for this higher MOQ. This is the reason we are unable to refund once committed pre-orders. Thank you for your understanding and support.
Will it be CE certified for European standards?
I find it totally unacceptable and in breach of your statutory duty! that you are refusing to cancel my order. The item in question is not yet completed, has not shipped and is seemly behind the delivery schedule. I find this a complete lack of regard for customer satisfaction and can't actually believe that you are standing by your argument that there are no longer funds to compensate a cancelled order, despite receiving 594,249 USD in excess of your pledge goal. I am extremely unhappy with your responses and request again that my order be cancelled and i have my money returned!!! thank you
@Rotem, 1. we understand how eager our backers are to receive their iBand+. We immensely value your support. We are working tirelessly every day on iBand+ development and making great progress. We are working hard to stay on track and meet the timeline without compromising a bit on quality. 2. We are in technical development phase of the project where we want to involve our backers in this process and allow them to experience this complex development process. Every information in all our updates is super relevant to the final working of iBand+. Many of our backers in the past had expressed their desire to get the technical details, hence we are providing the detailed technical updates. We will try to balance our updates for all our non-technical backers as well. 3. Neuroscience is an interesting field. It’s wonderful to know how our brain works. For beginners, we would recommend “Primer of EEG” by Rowan and Tolunsky and more comprehensive “Rhythms of the Brain” by Buzsaki.
*We are totally dedicated to make iBand+ a reality and we cannot do it without your support. Thank you.
@Luke, the excess amount has also generated excess orders and high expectations from us. After the end of the campaign, we started committing to our suppliers and manufacturers the larger quantity to be manufactured. Please know that manufacturing of a complex product like this already involves enormous costs and the cost increases with the number of products to be produced. We are totally dedicated to make iBand+ a reality and we cannot do it with our support. Thank you.
Re: Cancel order/ request refund
Today, 11:20 AM
iBand Plus (email@example.com)
Im sorry but that is totally unacceptable, I have not received a unit and I would like to cancel my order. I am not asking for a refund for an item I have received I no longer want need the product, which is my prerogative. You have received well over your requested amount in crowdfunding, thus it is ridiculous to say that all funds are going directly towards development when you received 594,249 USD in excess of your pledge goal. I understand the terms and conditions not allowing you to give a full refund as kickstarted keeps 8% of each pledge. But I am therefore insisting on a refund of the remaining amount for an item that has not yet shipped as in accordance with my statutory rights.
Regards, Luke Smith
From: iBand Plus
Sent: 06 August 2017 10:51 AM
To: Luke Smith
Subject: Re: Cancel order/ request refund
We do not offer Kickstarter refunds, since all the funds raised through this crowdfunding campaign are going directly towards the development of iBand+. We have also already committed to many of our suppliers and manufacturers.
Be rest assured that we are working diligently on iBand+ development so that we can bring quality product to all our supporters.
Thank you for your understanding and support.
Hello Arenar, first of all- thank you for all the effort you put in making the iBand+.
i'd like to ask 2 simple things-
1. i, like the rest of the backers cannot wait to try out the iband+ and so i wanted to ask if as things are standing at this point of time, is the roadmap(posted in february) that declares shipping in december 2017 seems doable? or should we the backers expect anymore possible delays?(i know you can't promise anything, but i'm looking for an honest prediction of schedule)
2.i do appreciate the monthly updates but as i'm not a tech developer nor a computer engineer i find a lot of the updates a bit full of technical information but rather empty for us common folks who believe in the product and would like to get a simple clear explanation of what has been done the past month to improve and develop the product.
3. being interested in understanding better EEG functions, readings and implications, could you recommend any resource or material i could look up to understand better the theory behind it all?
thanks in advance!
I would like to cancel my pledge and request a refund. Please advise me of the appropriate actions to take. Regards, Luke
@Alexis, part of our team is working on iBand+ app development. We will have alpha release in September.
Are you guys going to release the app in august?
@Koh, don't worry, you will be able to update your shipping address in a survey that we will send before shipping iBand+.
Helo Arenar, I have ordered other item from Kickstarter, found that most company send to malaysia with DHL or UPS. while DHL & UPS couldn't reach the shipping address that I filled in while I backed up this project. Could I request to change my shipping address?
@Koh, according to the revised roadmap that you can find in our end of February update, the estimated delivery is in December 2017. Thank you for your patience and support.
Helo, have you started shipping to Malaysia? It says estimates delivery is this month
@Josh, we will send a survey before shipping iBand+. In that survey you will be able to verify/update your shipping address.
I need to change my shipping address. How do I do this?
@Enrico, @Wilson, our team is working super hard to bring the best quality iBand+ to all our backers and we aim to deliver it as planned. Thank you so much for your support.
Hi, could you please promise us that the iBand+ will be delivered in December 2017?
We have a great hope on this product but we do not want to have further delay. thank you.
I've just write you a private message! do not mind it :) just looking forward Iband
Go guys GOOO
@BeeUmi, we are working diligently on iBand+ development and making great progress. According to the revised roadmap that you can find in our end of February update, the estimated delivery is in December 2017. Thank you for your patience and support.
Hey plz check & Update why I didnt get ur product? Beeumii@hotmail.com now I want a full refund!
@Jun, we have carefully designed the battery charging and power management circuitry. Also, as you can read in our last update, we have designed and validated the reverse current protection, over temperature protection. The battery itself will also have dedicated safety circuit in-built. That’s two stage protection mechanism.
Hello iBand, I was wondering whether you guys have a safety function or an equipment that prevents the device from overheating, for any reason, since the device will be placed for few hours on a rather delicate part of our body.
@Demrion, we will send a survey before shipping iBand+. In that survey, our backers can fill all the relevant information like shipping address, phone number, etc. Thank you for your support.
how can i tell you my adress where you send it in december?
There wasn't a place to fill in when i bought the iBand+.
Just thought I'd pass some information on concerning another lucid dreaming device here on kickstarter
It's from Luciding and it's called the LucidCatcher …https://www.kickstarter.com/projects/luciding/lucidcatcher-real-benefits-from-dreams/description
They are working at igniting lucid dreams with a different approach... active "neural stimulation"
I've been following them for a number of years and decided to support their project as well, it's really interesting to see all these new devices and approaches emerging, it kinda like we're in a dream renaissance of sorts :-)
This is an exciting time to be a dreamer
@Andrei, iBand+ reads the uV range raw brainwaves in real time and deciphers all the EEG frequency spectrums (please check the EEG video on the campaign page). This information is then used by another algorithm to appropriately control the audio-visual cues as well as to display the sleep graph via our app for everyone. At this moment only the developer edition will give you an early access to API/SDK and to the real-time raw data that can be accessed through standard serial interfaces or bridges to develop your own cool applications!
Will the iBand+ be able to read the Freq (Hz) and the Amp(μV) of the brain and show them on my smartphone to see what brainwave I'm in at a certain time? Having a log that will show the time and the frequency would be useful.
@Ri, iBand+ has an intelligent electronics and uses a proprietary internal protocol that eliminates need to talk to your smartphone all the time. Thus, our CE/FCC certified low energy Bluetooth will seldom communicate for providing appropriate audio cues according to your sleep cycle. Visual cues are completely autonomous.
Does bluetooth have to be on? / can you disable it? Concerned about bluetooth radiation to the brain! Thanks!
@Josef, we will send a survey before shipping iBand+. In that survey, you can add/verify your shipping address. Thank you.
I need to change the shipping address plead help with this
@Aaron, we are totally committed on developing the best lucid dreaming and sleep improvement wearable.
All I want is the lucid dreaming part to work :D Oh and PLEASE don't make the head strap have any kind of overlapping Velcro connector in the back. I tried using the previously popular remee back in the day but the head strap velcro'd at the back causing a bump which was uncomfortable to sleep on while on my back.
@Kfir, we will be checking various third-party integration possibilities later.
It would be great if you could make iBand+ to work with Sunrise Smart Pillow:
@Ryan, shipping will begin in December.
@Andreas, thank you for your suggestion. At this moment, we are focusing only on sleep improvement, lucid dreaming and smart alarm applications. After that we will definitely take your suggestion into consideration and study its feasibility.
The pillow speakers should be connected to a smartphone installed with iBand+ app. The headband communicates with the app wirelessly via Bluetooth. You can connect your own speakers, however we recommend using iBand+ pillow speakers since they are designed with a purpose to provide you discreet, superior, lifelike auditory experience while in bed.
When do these ship?
Hi! Is it possible to add a function like this:
Mindset: smart headphones that improve your concentration, via @Kickstarter https://www.kickstarter.com/projects/mindset/headphones
That we can use it for studying and when we get distracted, the headband will give audio visual cues to get back to focus.
How the headband will be connected to the speaker? Could we also connect it to a bluetooth speaker instead of the pillow speaker?
Looking forward to get the next update in a month!
@Paul, we have just posted an update. :)
Is going to need to pay to have the updates ? :)
You had said that the updates was in the last week of the month. Why to wait the last minute every time?
@Drianos, @Tristan, we are making a very good progress. Our team is super busy developing the discrete processor based architecture. We have also started working on the schematic of the processor evaluation printed circuit board with the select peripherals. We aim to have the layout of this schematic ready by the end of this month so mid next month we get this evaluation PCB. We are working incessantly, getting closer to the destination with every step, thanks to the encouragement and support from all of you.
Tristan got a point there , well many points.
I like that my hardware products are well made and done to last. I feel sad about the update because i'm already dreaming with having this, seriously =p.
@Arenar - anyway enough of that, how are things travelling your end?
Cannot believe the last update was two weeks ago.. time is flying!
Hope these messages find yourself and the team well!
@Arenar - I agree with you, but there are also many options for disseminating update information.
Here's an easy one: Sections. Simple eh? People who don't want to read the technical stuff will skim through the finer details. Though people who are genuinely interested in this process will hang on every word and byte!
Secondly, the current stage of iBand+ product design, engineering, development and manufacturing IS VERY technical stuff! There isn't much else to convey to your community other than the actual details!
What have you got to hide about this process? It's not like you're the first company to design and manufacture wearable electronics with sensors in an enclosure with a couple straps? right?
More importantly, if you are struggling to "balance the detail" for updates to your community then perhaps take notice of the fact; there are actually more people with questions for detail than there is people requesting less detail.
If anyone has an isssue with too much detail, then hey, by all means.. please call it out.. but that does not seem to be the case here.
Arenar I have no doubt the iBand+ product will be successful, but not only that, a market leader pushing the boundaries of sleep science, especially with the experience you have onboard your team.
But I also want our backer community to get the full experience they pledged for, and good communication is the very least you can do for us, no matter which demographic.