Use this space to cheer the creator along, and talk to your fellow backers.
Have a question?
@Ray, user experience and user comfort are very important to us. We are making constant design improvements with a goal to provide you the best iBand+!
@Andrew, the estimated shipping will start in May 2018. We have posted the updated timeline in our recent update.
interesting...... we can see the app.... but never see the product outlook, maybe the final product size big like a stone....
With all of the updates being delays for this and that, in skeptical of the December shipments. I will be moving soon, what's the best way to change an address after I move if it won't make the December timeframe? Or are you confident we will have our products by December?
@Mario, we do not offer Kickstarter refunds, since all the funds raised through this crowdfunding campaign are going directly towards the development of iBand+. We have also already committed to many of our suppliers and manufacturers. Please be rest assured that we are working diligently on iBand+ development and making great progress such that we can provide you a superior quality product! We request your patience and much needed support. Thank you so much!
We bought iband for a project of our laboratory. Finally the project has finished and due to the continuous delivery delays we can not use it anymore. I have spoken with the legal department of the university and they have advised me to first request a refund. They have read it in the comments of the project.
@Anders, thank you for your feedback. We understand your concerns. As mentioned in the update, app backend is stable, but the UI is under development. Be rest assured that our app will be as intuitive, user-friendly and technically superior as our hardware. You will not at all be disappointed.
@Ali, we sincerely apologize for this unforeseen delay. Please know that our team is working passionately and with lot of responsibility towards our backers to bring a superior quality iBand+ to you all as soon as possible.
@Alexis, we will deliver iBand+ first to all our crowdfunding supporters before anyone else. We will be dispatching the orders on “first placed, first served” basis. Thank you for your support.
@Nao, the true strength of iBand+ is its proprietary way of working. We are putting lot of efforts into the engineering design in order to make sure you will be pleased when you receive your iBand+.
Hi iBand+ team,
Thanks for the update. First of all, sorry to hear about the big delay. More importantly, as much as I like look forward to receive it, I can wait if this results in great quality. My concern is different. I really hope you'll put some more focus and resources on the quality of the user experience and UI of the app.
The quality of the hardware is one thing, but the user interface is just as important as that's the one users have to use on an on-going basis. I realize this project is very engineer driven based on the focus in the tech in every update. And I'm sure the hardware is going to be be great, but I'm extremely disappointed that the app looks so very badly designed :-( as it was built by engineers for engineers with no designers - doesn't look very professional or user friendly. You mention you got a lot of feedback from your backers, but basic stuff like the fact that the interface is so bright and even blueish for an app you use at night, exposing you to lots of blue light before and during, sleep affecting your sleep to the worse - makes very little sense to me.
Along with the chaotic UX and contrast less UI, this makes me really concerned if you have UX designers and UI designers on board to help you design a great app, and test your designs and userflows with non-engineers in real life scenarios. It looks very much like a very early MVP - with lots of toggles, switches and graphs mixed together with no clear grids or structure. I was looking so much forward to project, but would not end up using the iBand much and would rather sell it if the final app would be like this.
Please, please don't forgot the quality of the software and the user experience. Even with great hardware, with so much competition in this field, the design of the app is essential to make your product stand out and make it well-received
Sorry to be so direct, but I'm extremely disappointed and concerned about the quality of the app and I hope that's not what we'll receive in the end :-/
You could take a look at for instance the Neuroon open tracker (also backed that) - their app looks much more polished and thought out UX and UI wise. Maybe that could give some inspiration.
Can you clarify - do you have some plans on getting some experienced UX and UI designers on board to help you with the the app? Or am I completely misunderstanding it all and are these screenshots only very early mock ups? What are you specifically doing to improve the quality of the app design?
Looking forward to hearing from you.
Time-wise you guys failed and you are frustrating a lot of us who were really hopeful about the project...
I don't mind waiting as long as your final product will meet or exceed our expectations and as long as further delays are not going to happen. Please please please do your best to meet these two milestones.......
I understand why you guys have to delay production. But will kick start backers receive the Iband+ before everybody else does (March, April, May)? Because in your preorders it says June 2018, and i'm just wondering if we'll receive it before that.
I basically wait, but I postpone it too much.
It is not surprising that similar items may be circulated around the world before your products are released.
Please understand that excitement will not last long.
@Kağan, we communicate with all our supporters with utmost honesty and transparency. This is what is reflected in our replies. Manufacturing a complex hardware product like iBand+ requires reliance on many third-parties. As also can be seen from our recent updates, at this moment our team is engaged with our partners in Asia to bring you all the highest quality iBand+ as soon as we can. More info on manufacturing progress will follow in our next update. We request your patience and support as we focus on this important project phase. Thank you.
The estimated time is given as december 2017 at indiegogo; is this one of your kind of "estimations" or has someone actually estimated it this time? Just asking to lower my expectations. And pls don't use the words: working super hard, understand you are excited, progress, planning, process, partners, suppliers and manufacturers. A simple YES or NO is very much appriciated. Or just tell me that i have to wait for 2 more years and pls avoid the wordiness will you.
The estimated time is given as december 2017 at indiegogo; is this one of your kind of "estimations" or actually someone honestly estimated it this time? Just asking to lower my expectations. And pls don't use words: working super hard, understand you are excited, progress, planning, process, partners, suppliers and manufacturers. A simple YES or NO is very much appriciated. Or just tell me that i have to wait for 2 years avioHello,
The estimated time is given as december 2017 at indiegogo; is this one of your kind of "estimations" or actually someone honestly estimated it this time? Just asking lower my expectations. And pls don't use words: working super hard, understand you are excitedding all the wordiness will you?
@Daryl, thank you for your inquiry. We would recommend you to place a pre-order on Indiegogo by clicking this weblink: www.ibandplus.com/order
@Mike, we are working diligently with our manufacturing partners and suppliers, speeding up processes wherever possible and striving to get iBand+ shipped as soon as we can. We totally understand how excited you all are for iBand+. Please know that we are working super hard, with top priority to deliver a quality product to all you supporters. Thank you for your patience and support.
I noticed we can purchase an additional unit thru Indiegogo for $169 USD...
Will you allow us to purchase additional units when you send out the backerkit survey? I’ve been offered this option before thru other Kickstarter projects and I’m considering getting another iBand so I was wondering if I should wait for the survey rather than going thru Indiegogo... I didn’t want to split my order thru 2 different campaigns and if I decide to get another iBand I would prefer both to be shipped together...
Let me know...
I’m a backer, is there any chance this is going to be here before Xmas? I seem to remember originally it was July!
@Aaron, we will inform through our updates when exactly we will send the survey. Later, we will also be following up requesting everyone to fill up this survey so that nobody misses it.
when will this survey come out for us to tell you where to ship to?, i am wondering as my email gets flooded each day, and if i dont know when to look for the survey, then i may never find it.
@MedicNYC, we are working tirelessly to deliver superior quality iBand+ to you and all our valuable supporters. Thank you for your support!
@Mathias, we are currently busy working with our manufacturers and suppliers making the production plan. We will keep you up-to-date with our progress and planning through our monthly updates.
@Alexis, our alpha app internal release is undergoing testing. We will share more information in one of our next updates.
@Antti, we will send a survey before shipping iBand+. In that survey you can fill all the relevant information like shipping address, phone number, etc.
Hi. where can i check if my shipping address is correct? I moved after backing this and can't remember if i have given the old or new address.
Are you guys going to release the app soon, just so people can see what the app is like and can also give feedback to you guys
Personally I am okay with waiting but maybe you should update the Roadmap for the release.
Since you have to adapt due to several reasons,the Roadmap is important for the customer to be kept in the loop.
Just saying from my professional experience :)
This is a complicated advanced product. And we are on Kickstarter. You have to remember this is not a store. We pledged money to help them bring a product to market. Timelines are nothing but estimates. I've backed close to a 100 campaigns... I've had ones deliver based on their original timeline, I've had ones deliver 2 years late and I've had 3 abscond with the money and never deliver anything. No matter what a campaign timeline shows you can't count on it for time sensitive things like gift giving. The iBand+ team has been keeping us updated and is clearly hard at work. We all hope they can deliver sooner rather than later, but we have to let them do their work so they get it right, not fast.
@Tim, our entire team is working super hard to get iBand+ shipped by the end of this year. Thank you for your patience and support!
I just want to be sure we will receive before the end of year as this is a Holiday gift. Also, I understand there may have been several unforeseen delays, however, 6 months is a bit excessive when compared to the timing of similar KS products.
@jay, @Ray, @Anthony, we are working tirelessly to get iBand+ shipped by the end of this year. Like until now, we will keep you updated of our project and manufacturing progress, delivery schedule, etc. through our monthly updates. Thank you.
"the estimated delivery is in December 2017." So then does that mean we should have it by January 20th 2018?
any process update? we not looking for a speaker on the pillow..... any picture about the product?
Time has passed.
When can I get it? Is there another problem?
@BeeUmi, the estimated delivery is in December 2017. Thank you for your patience and support.
When will I get the product? Plz give me the info firstname.lastname@example.org
@Aly, we will send a survey before shipping iBand+. In that survey you can fill all the relevant information like shipping address, phone number, etc.
Hello, Very excited to try this out.
I am no longer available at the address I supplied earlier. How can I update this info?
@Wane, our entire team is working hard to get the iBand+ shipped by the end of this year. We will keep you updated of our progress and schedule through our updates. Thank you and all our backers so much for their patience and support!
Just wanted to know at this rate, when are you going to start shipping orders? If you don't have a precise date, I would love to have an estimate at least!
Thank you and keep up the work!
@Ridwan, we keep our supporters updated of our progress through the monthly update.
hai there, whats the current status of this project? its already late august and i havent seen any update.
is there any problem that can cause delay? if yes let us know
@Michiel, we are totally committed and working hard on it.
@Luke Smith, you do realise Kickstarter is NOT a store?
You have pledged a certain amount to the creator to help him support him with his idea.
That money is used to try to create a product.
As soon as the project has ended, funds are released to the creator and hopefully used to work out his idea.
If at any stage it seems that the idea isn't working out and money has been lost, well actually that's tough luck on us. You aren't buying a finished product, you are helping support an idea.
That's why refunds are hard to do, as the creator has already used that money in the process.
@ Creator, keep up the good work! Looking forward to it :)
@Demrion, iBand+ will be CE and FCC certified.
@Luke, delivering iBand+ to all our supporters is our top priority and our statutory duty. We abide by it. If at this point in project people start cancelling or re-adjusting their pledge then it will adversely affect the project execution. We are a startup, working hard on bringing this innovative product to life with your support. With the limited resources that we have, we want to make sure that we can deliver every one of you one of a kind product that you had hoped for. As mentioned earlier, the excess amount has also generated large orders. The total cost increases if the number of products to be produced increases. Suppliers and manufacturers work on MOQ (minimum order quantity). As with every product manufacturing process, we have already committed for this higher MOQ. This is the reason we are unable to refund once committed pre-orders. Thank you for your understanding and support.
Will it be CE certified for European standards?
I find it totally unacceptable and in breach of your statutory duty! that you are refusing to cancel my order. The item in question is not yet completed, has not shipped and is seemly behind the delivery schedule. I find this a complete lack of regard for customer satisfaction and can't actually believe that you are standing by your argument that there are no longer funds to compensate a cancelled order, despite receiving 594,249 USD in excess of your pledge goal. I am extremely unhappy with your responses and request again that my order be cancelled and i have my money returned!!! thank you
@Rotem, 1. we understand how eager our backers are to receive their iBand+. We immensely value your support. We are working tirelessly every day on iBand+ development and making great progress. We are working hard to stay on track and meet the timeline without compromising a bit on quality. 2. We are in technical development phase of the project where we want to involve our backers in this process and allow them to experience this complex development process. Every information in all our updates is super relevant to the final working of iBand+. Many of our backers in the past had expressed their desire to get the technical details, hence we are providing the detailed technical updates. We will try to balance our updates for all our non-technical backers as well. 3. Neuroscience is an interesting field. It’s wonderful to know how our brain works. For beginners, we would recommend “Primer of EEG” by Rowan and Tolunsky and more comprehensive “Rhythms of the Brain” by Buzsaki.
*We are totally dedicated to make iBand+ a reality and we cannot do it without your support. Thank you.
@Luke, the excess amount has also generated excess orders and high expectations from us. After the end of the campaign, we started committing to our suppliers and manufacturers the larger quantity to be manufactured. Please know that manufacturing of a complex product like this already involves enormous costs and the cost increases with the number of products to be produced. We are totally dedicated to make iBand+ a reality and we cannot do it with our support. Thank you.
Re: Cancel order/ request refund
Today, 11:20 AM
iBand Plus (email@example.com)
Im sorry but that is totally unacceptable, I have not received a unit and I would like to cancel my order. I am not asking for a refund for an item I have received I no longer want need the product, which is my prerogative. You have received well over your requested amount in crowdfunding, thus it is ridiculous to say that all funds are going directly towards development when you received 594,249 USD in excess of your pledge goal. I understand the terms and conditions not allowing you to give a full refund as kickstarted keeps 8% of each pledge. But I am therefore insisting on a refund of the remaining amount for an item that has not yet shipped as in accordance with my statutory rights.
Regards, Luke Smith
From: iBand Plus
Sent: 06 August 2017 10:51 AM
To: Luke Smith
Subject: Re: Cancel order/ request refund
We do not offer Kickstarter refunds, since all the funds raised through this crowdfunding campaign are going directly towards the development of iBand+. We have also already committed to many of our suppliers and manufacturers.
Be rest assured that we are working diligently on iBand+ development so that we can bring quality product to all our supporters.
Thank you for your understanding and support.
Hello Arenar, first of all- thank you for all the effort you put in making the iBand+.
i'd like to ask 2 simple things-
1. i, like the rest of the backers cannot wait to try out the iband+ and so i wanted to ask if as things are standing at this point of time, is the roadmap(posted in february) that declares shipping in december 2017 seems doable? or should we the backers expect anymore possible delays?(i know you can't promise anything, but i'm looking for an honest prediction of schedule)
2.i do appreciate the monthly updates but as i'm not a tech developer nor a computer engineer i find a lot of the updates a bit full of technical information but rather empty for us common folks who believe in the product and would like to get a simple clear explanation of what has been done the past month to improve and develop the product.
3. being interested in understanding better EEG functions, readings and implications, could you recommend any resource or material i could look up to understand better the theory behind it all?
thanks in advance!