Use this space to cheer the creator along, and talk to your fellow backers.
Have a question?
@Carsten, @samantha, thank you so much for your trust and support. We do post regular updates and keep all our supporters apprised of our project progress. As communicated in our October update, unfortunately we experienced an unexpected manufacturing delay due to key components sourcing problem. The estimated shipping will start in May 2018. We are working tirelessly to bring iBand+ to all our amazing supporters very soon.
I suggest you send an update regularly! I just saw your comment about shipping in May 2018. Nearly one year delay, but it's common for crowdfunding projects and okay as long as backers are updated.
It looks like an exciting product so I'm looking forward to be one of the first to receive the headband in Denmark (Europe).. :D
The best things take time. I can't wait to see how amazing this turns out :)
@james, as communicated in our October update, unfortunately we experienced an unexpected manufacturing delay due to key components sourcing problem. The estimated shipping will start in May 2018. Please be rest assured that we are working diligently on iBand+ development to provide you a superior quality product! Thanks for your support!
HI How much longer do I need to wait, you talk a lot about state of the manufacturing techniques, but I'm not sleeping easy 2 years later!. This was my first time on kickstarter probably my last. Any comments please about these problems or light at the end of the tunnel?
@Jonas, the excess amount has also generated large orders. Total cost increases if the number of products to be produced increases. Also, many established suppliers and manufacturers (using state-of-the-art manufacturing techniques) work on a much higher MOQ (minimum order quantity). With a larger quantity to be produced, we could now opt for best engineering techniques (high precision molding, hardware design with many built in testability features, added application features, automated production testing, etc.). Thus, with more backing, we are now able to develop a much superior quality iBand+ than what we had planned earlier.
Just a question I've been asking myself, since you almost got 13 times more money from backers than the original goal, how is that money spend exactly? And how does it compare to, if you only would've received the original amount of money? Because with the set goal then, you already figured out the amount of money that would get you to realize the product.
@Alan, we do not offer Kickstarter refunds, since all the funds raised through this crowdfunding campaign are going directly towards the development of iBand+. We have also already committed to many of our suppliers and manufacturers. Please know that we are working hard to bring a superior quality iBand+ to you very soon. Thank you so much for your patience and support.
Omg i cant wait any longer, can i have my refund back?
@Yahya, thank you so much for your support! It is super motivating to see the enthusiasm and love for iBand+ from our valuable supporters across the world.
@Harry, that's no problem. We will send a survey before shipping iBand+. In that survey you can fill all the relevant information like shipping address, phone number, etc.
People acting like normal consumers. I see no point in rushing to receive this product. A product that is well researched and well-developed is better than a rushed, faulty one. We must not forget that this is a new concept. As long as Arenar are providing us with updates on what is going on, all is well. Lebanese backer over here, still excited for this. Keep it up guys.
Hello. Is it still possible to change my shipping address? I have since moved from Hong Kong to Thailand. Please advise is possible, and how I am to do so. Thanks!
@Juan, please know that we are always open and honest in our communication. We communicated in our October update that we have experienced an unexpected manufacturing delay due to which the estimated shipping will start in May 2018. We are working hard to deliver you all one of a kind product that will exceed your expectations. Thank you for your continued support.
Hello, I am backer 3.461. I have been waiting the band for more than a year. I made the order on october 27 of 2016. What happen? more than 14 months of waiting? what happen with my band? I feel like I paid, you charge me, and I still don't receive my band. What can I do? I feel cheated by you guys. Where is the tracking number? where is the band? please answer me or contact me at firstname.lastname@example.org . Or where can I call or contact you, because I feel you abuse of my trust.
@Peter, users can easily customize through an app the trigger period in sleep cycle, duration, patterns, intensity, volume of the cues of their iBand+! This product will bring people an improved sleep and will be a great aid in inducing lucid dreams with audio-visual techniques. Thank you.
thanks for your Reply! I am keen on trying the iBand and comparing it with the Aurora! So far the Aurora is getting great results, especially for my lucidity in dreams, as it is sending light Signals very precise and I can chose the Color, intensity of the light, how many times the light goes on and of in how many seconds it will last and after how many hours after going to bed it will start to give Signals by myself. Will I be able to do the same with the iBand?
Looking Forward to getting the iBand soon!!
@Peter, iBand+ is unique, unlike any other product out there. iBand+ senses your brainwaves with laboratory level accuracy. We have been benchmarking brain-sensing algorithm with some of the industry standard EEG devices and we are getting great results. Also, the features that make this device truly unique are self-learning algorithm that adapts to user’s sleep cycles and high degree of user customization that makes iBand+ suitable for novice as well as the advanced users alike! We are confident iBand+ will help improve people’s quality of life!
do you know that the AURORA from iwinks, a kickstarterproject like yours, with the same goal like yours is out now on the market! see: https://sleepwithaurora.com/ - I wonder if your product can Keep up with the Aurora as they have the whole Knowledge from the ZEO Alarm clock within. I have to say I am just testing the Aurora right now. The ZEO was accurate more than 80% to a sleeping lab. And it seems to me, the Aurora is alike! What`s the accuracy of the algorythems of the iband compared to a sleeplab? Can`t wait to compare the iband with the Aurora!
@LeonLim6875, the estimated shipping will start in May 2018.
any shipping info?
@Ray, user experience and user comfort are very important to us. We are making constant design improvements with a goal to provide you the best iBand+!
@Andrew, the estimated shipping will start in May 2018. We have posted the updated timeline in our recent update.
interesting...... we can see the app.... but never see the product outlook, maybe the final product size big like a stone....
With all of the updates being delays for this and that, in skeptical of the December shipments. I will be moving soon, what's the best way to change an address after I move if it won't make the December timeframe? Or are you confident we will have our products by December?
@Mario, we do not offer Kickstarter refunds, since all the funds raised through this crowdfunding campaign are going directly towards the development of iBand+. We have also already committed to many of our suppliers and manufacturers. Please be rest assured that we are working diligently on iBand+ development and making great progress such that we can provide you a superior quality product! We request your patience and much needed support. Thank you so much!
We bought iband for a project of our laboratory. Finally the project has finished and due to the continuous delivery delays we can not use it anymore. I have spoken with the legal department of the university and they have advised me to first request a refund. They have read it in the comments of the project.
@Anders, thank you for your feedback. We understand your concerns. As mentioned in the update, app backend is stable, but the UI is under development. Be rest assured that our app will be as intuitive, user-friendly and technically superior as our hardware. You will not at all be disappointed.
@Ali, we sincerely apologize for this unforeseen delay. Please know that our team is working passionately and with lot of responsibility towards our backers to bring a superior quality iBand+ to you all as soon as possible.
@Alexis, we will deliver iBand+ first to all our crowdfunding supporters before anyone else. We will be dispatching the orders on “first placed, first served” basis. Thank you for your support.
@Nao, the true strength of iBand+ is its proprietary way of working. We are putting lot of efforts into the engineering design in order to make sure you will be pleased when you receive your iBand+.
Hi iBand+ team,
Thanks for the update. First of all, sorry to hear about the big delay. More importantly, as much as I like look forward to receive it, I can wait if this results in great quality. My concern is different. I really hope you'll put some more focus and resources on the quality of the user experience and UI of the app.
The quality of the hardware is one thing, but the user interface is just as important as that's the one users have to use on an on-going basis. I realize this project is very engineer driven based on the focus in the tech in every update. And I'm sure the hardware is going to be be great, but I'm extremely disappointed that the app looks so very badly designed :-( as it was built by engineers for engineers with no designers - doesn't look very professional or user friendly. You mention you got a lot of feedback from your backers, but basic stuff like the fact that the interface is so bright and even blueish for an app you use at night, exposing you to lots of blue light before and during, sleep affecting your sleep to the worse - makes very little sense to me.
Along with the chaotic UX and contrast less UI, this makes me really concerned if you have UX designers and UI designers on board to help you design a great app, and test your designs and userflows with non-engineers in real life scenarios. It looks very much like a very early MVP - with lots of toggles, switches and graphs mixed together with no clear grids or structure. I was looking so much forward to project, but would not end up using the iBand much and would rather sell it if the final app would be like this.
Please, please don't forgot the quality of the software and the user experience. Even with great hardware, with so much competition in this field, the design of the app is essential to make your product stand out and make it well-received
Sorry to be so direct, but I'm extremely disappointed and concerned about the quality of the app and I hope that's not what we'll receive in the end :-/
You could take a look at for instance the Neuroon open tracker (also backed that) - their app looks much more polished and thought out UX and UI wise. Maybe that could give some inspiration.
Can you clarify - do you have some plans on getting some experienced UX and UI designers on board to help you with the the app? Or am I completely misunderstanding it all and are these screenshots only very early mock ups? What are you specifically doing to improve the quality of the app design?
Looking forward to hearing from you.
Time-wise you guys failed and you are frustrating a lot of us who were really hopeful about the project...
I don't mind waiting as long as your final product will meet or exceed our expectations and as long as further delays are not going to happen. Please please please do your best to meet these two milestones.......
I understand why you guys have to delay production. But will kick start backers receive the Iband+ before everybody else does (March, April, May)? Because in your preorders it says June 2018, and i'm just wondering if we'll receive it before that.
I basically wait, but I postpone it too much.
It is not surprising that similar items may be circulated around the world before your products are released.
Please understand that excitement will not last long.
@Kağan, we communicate with all our supporters with utmost honesty and transparency. This is what is reflected in our replies. Manufacturing a complex hardware product like iBand+ requires reliance on many third-parties. As also can be seen from our recent updates, at this moment our team is engaged with our partners in Asia to bring you all the highest quality iBand+ as soon as we can. More info on manufacturing progress will follow in our next update. We request your patience and support as we focus on this important project phase. Thank you.
The estimated time is given as december 2017 at indiegogo; is this one of your kind of "estimations" or has someone actually estimated it this time? Just asking to lower my expectations. And pls don't use the words: working super hard, understand you are excited, progress, planning, process, partners, suppliers and manufacturers. A simple YES or NO is very much appriciated. Or just tell me that i have to wait for 2 more years and pls avoid the wordiness will you.
The estimated time is given as december 2017 at indiegogo; is this one of your kind of "estimations" or actually someone honestly estimated it this time? Just asking to lower my expectations. And pls don't use words: working super hard, understand you are excited, progress, planning, process, partners, suppliers and manufacturers. A simple YES or NO is very much appriciated. Or just tell me that i have to wait for 2 years avioHello,
The estimated time is given as december 2017 at indiegogo; is this one of your kind of "estimations" or actually someone honestly estimated it this time? Just asking lower my expectations. And pls don't use words: working super hard, understand you are excitedding all the wordiness will you?
@Daryl, thank you for your inquiry. We would recommend you to place a pre-order on Indiegogo by clicking this weblink: www.ibandplus.com/order
@Mike, we are working diligently with our manufacturing partners and suppliers, speeding up processes wherever possible and striving to get iBand+ shipped as soon as we can. We totally understand how excited you all are for iBand+. Please know that we are working super hard, with top priority to deliver a quality product to all you supporters. Thank you for your patience and support.
I noticed we can purchase an additional unit thru Indiegogo for $169 USD...
Will you allow us to purchase additional units when you send out the backerkit survey? I’ve been offered this option before thru other Kickstarter projects and I’m considering getting another iBand so I was wondering if I should wait for the survey rather than going thru Indiegogo... I didn’t want to split my order thru 2 different campaigns and if I decide to get another iBand I would prefer both to be shipped together...
Let me know...
I’m a backer, is there any chance this is going to be here before Xmas? I seem to remember originally it was July!
@Aaron, we will inform through our updates when exactly we will send the survey. Later, we will also be following up requesting everyone to fill up this survey so that nobody misses it.
when will this survey come out for us to tell you where to ship to?, i am wondering as my email gets flooded each day, and if i dont know when to look for the survey, then i may never find it.
@MedicNYC, we are working tirelessly to deliver superior quality iBand+ to you and all our valuable supporters. Thank you for your support!
@Mathias, we are currently busy working with our manufacturers and suppliers making the production plan. We will keep you up-to-date with our progress and planning through our monthly updates.
@Alexis, our alpha app internal release is undergoing testing. We will share more information in one of our next updates.
@Antti, we will send a survey before shipping iBand+. In that survey you can fill all the relevant information like shipping address, phone number, etc.
Hi. where can i check if my shipping address is correct? I moved after backing this and can't remember if i have given the old or new address.
Are you guys going to release the app soon, just so people can see what the app is like and can also give feedback to you guys
Personally I am okay with waiting but maybe you should update the Roadmap for the release.
Since you have to adapt due to several reasons,the Roadmap is important for the customer to be kept in the loop.
Just saying from my professional experience :)
This is a complicated advanced product. And we are on Kickstarter. You have to remember this is not a store. We pledged money to help them bring a product to market. Timelines are nothing but estimates. I've backed close to a 100 campaigns... I've had ones deliver based on their original timeline, I've had ones deliver 2 years late and I've had 3 abscond with the money and never deliver anything. No matter what a campaign timeline shows you can't count on it for time sensitive things like gift giving. The iBand+ team has been keeping us updated and is clearly hard at work. We all hope they can deliver sooner rather than later, but we have to let them do their work so they get it right, not fast.
@Tim, our entire team is working super hard to get iBand+ shipped by the end of this year. Thank you for your patience and support!
I just want to be sure we will receive before the end of year as this is a Holiday gift. Also, I understand there may have been several unforeseen delays, however, 6 months is a bit excessive when compared to the timing of similar KS products.
@jay, @Ray, @Anthony, we are working tirelessly to get iBand+ shipped by the end of this year. Like until now, we will keep you updated of our project and manufacturing progress, delivery schedule, etc. through our monthly updates. Thank you.
"the estimated delivery is in December 2017." So then does that mean we should have it by January 20th 2018?