We hope you all have been well since our last update. We (along with our manufacturing and fulfillment partners) have been incredibly hard at work, so let's get you caught up.
First, let’s discuss business.
Where are we with shipping?
While we would absolutely love to announce that we have shipped all December rewards as of today, we aren’t quite there yet but are making progress. A majority of December rewards have been shipped out to backers and by next week we will be at about 80% of December orders shipped. As you know, we are shipping as we get inventory - so you will receive your shipping confirmation based on the makeup of your order.
Had we known that there would be delays in shipments and deliveries of some of your rewards, we would have told you from the very start. It has always been our goal to deliver as soon as possible, and as you all know by now (as this has become our mantra over the course of this project) we did not want to compromise the quality of Fidget Cube to push shipments out the door faster.
There are many moving pieces to a project of this magnitude, and while we would love to have the ability to control 100% of these pieces, the fact of the matter is that there are unfortunately processes that take time. Some examples of this can be seen in shipments that are unexpectedly held up by customs.
Some of you may have seen that a small amount of March backers were reporting tracking information being sent their way. There was an isolated clerical error that sent out a small amount of March shipments. This was an error that was caught quickly thanks to our Kickstarter community… Thank you!
In an earlier update, we mentioned that we planned on starting March shipments in January. While we are finalizing the December tier shipments, we won’t be starting March shipments - however, we’re still planning to deliver your rewards early, which will begin in February.
Now, onto the fun stuff.
Many of you who have connected with us on our social platforms saw our official unboxing video for Fidget Cube. For those of you who may have missed it, here it is to tide you over until your rewards are delivered!
On that note, we’re planning on sharing another video in the coming days that’ll give a closer look at Prism and how we like to install it on Fidget Cube, so be sure to check back with us on our social platforms here:
Fidget Family Spotlight.
We absolutely LOVE the creativity that's found in this community of ours. Some of the Fidget Cube fan content that you all make serves as a daily dose of motivation for us. There’s nothing wrong with having a little fun with things, and maybe including a dollop of…
Backer Asiamarie wrote and recorded a short song while waiting for her Fidget Cube, and graciously posted it. You can check it out below. We're not saying it's been stuck in our heads the past few days, but we're not not saying that either. ;) Ear worm alert!
Even more closer looks at Fidget Cube.
For those who may still be waiting for their Fidget Cube(s) to arrive, we wanted to give you more Fidget Cube eye candy to check out. We may be biased, but we think Fidget Cube is pretty photogenic. ;)
It’s come to our attention that some of you have reached out to us via the Kickstarter messaging platform and did not receive a response. We’ve had a forwarding service set up through Kickstarter (which directs queries to our knowledgeable partners at BackerKit) that has not been working just as it should. If you have any questions, feel free to get in touch with our amazing partners over at BackerKit here.
Finally, we’ve said it many times, and we’ll say it again (we hope you don’t get tired of hearing it!). The Antsy Labs community is one of the most awesome gatherings of people in crowdfunding. And that’s because of YOU. Thank you for your ongoing energy, patience, excitement, and support as we continue on this journey together!
Until next time,
Team Antsy Labs (Matthew and Mark)