Hello Fidget Family!
We just wanted to take the opportunity to send out an update and touch base with our awesome backer community. There’s a couple FAQs we have been getting and we wanted to publically answer them for clarification.
Where’s my order?
If you haven’t received your order, please ensure that you have completed your “survey” through Backerkit. You would have received your link via email - however, if you can’t find the email you can always request a new link from backerkit by clicking HERE. Without the survey completed we don’t know what colors you are wanting and where to send it. Once you complete your survey, it will be exported by Backerkit and uploaded to our shipping partners on an interval basis.
If you have completed the survey and still have not received tracking info then it’s possible that your address is on hold. An address may be on hold based on non-english characters being used or an incorrect or unverified address. This has not affected a large percent of backers (<1%) at this point but based on the large backer population, it is affecting some. We currently have team members working through these to clear them, but it is manual and tedious work. You may even receive a follow up email from them asking for further clarification.
What’s next for Fidget Cube?
As some of you know, Antsy Labs has entered into a licensing agreement. Please click HERE to read more about this.
As there have been a lot of inquiries for Fidget Cube, we must admit that we are working through a large inbox, which is taking longer than hoped. Currently, we are about a week out on returning emails. If you have sent us an email but have not heard a response, please know that your email will be answered by our customer service team. Thank you for your ongoing support and we hope you all have a great week!
Until next time,
Team Antsy Labs (Matt and Mark)