by Matthew and Mark McLachlan
I am a backer and I would like to an update it's almost the end of May and I still didn't receive my cube.
If you have to right a warning "Be respectful and considerate", then there must be a problem! You sent me a note saying my cube was shipped on April 12th, and I haven´t received yet. I´ve paid what you´ve asked... Are you honoring this contract?
Sorry for the mispellings (write, not right,oops!)
I guess, at this point, I must presume I have been ripped off and you've basically stolen over $100 from me. I never realised how little protection we have when backing on kickstarter. BIG lesson learned. No response to emails, on Kickstarter, on Facebook , on twitter. Just silence. I feel such an idiot for trusting.
This is nonsense! They sent me an email on April 3rd saying that my stuff had shipped by DHL, but the tracking number in INVALID! The package never arrived, and they have not responded to my email.
March backer, still nothing. lol I just ordered one. One. Damn.
Where are our goddam cubes? Holy crap please touch base with the community PLEASE! Is there no one in the PR department at all? Similar to many people below, I've received an email for shipment but the DHL number is invalid and its been LONG OVER DUE. Celebrate when you've executed your whole project, it is too soon my friend.
Mine is supposed to arrive via FedEx Tuesday. I am not a fan of FedEx, but they are better than DHL. Will comment again to let you all know if they actually arrive.
Never received my cube.
Tracking number is wrong.
So all Kickstarter rewards were shipped as of the 17th of April. It's now the 27th of May and countless people still haven't received theirs, me included!
The communication from Ansty Labs has been appalling. I hope they realise that a huge majority of people here will likely never buy from them again...
I sent an email about not receiving my cubes over a couple means and have not heard anything back. I am extremely frustrated as I spent 35 dollars and have seen anything it gotten any hint of a response to my concerns.
I paid $ 79. I did not receive anything. Where are my cubes?
I havent yet recieved mine
I paid in December and still have received nothing. All orders have shipped in April?! I will never back anything again. Where is my order, or my refund?
Уже лето 2017.
Когда моя посылка с FidgetCube будет отправлена?
You state that except for a small pool of orders that have unverified shipping address, all Kickstarter rewards have been shipped!
This is not true. My address has long time ago been verified and even though I have emailed you several times, I have not got any response nor any fidget cubes. $79 spent on nothing but frustration and building a general distrust for Kickstarter projects.
Hi, a message for everyone.
I posted a lot of angry comments in the past days and weeks. But for all of you that are waiting their cubes, I want you to know that I just received mines.
I have not tested them yet, so I will let you know about their quality, but for now rest assured that they are shipping for real. I am backer number around 147.000 and from Italy.
Hello guys, was this campaign just a big fraud? You can buy the product everywhere but the backers don't get their paied products. I'm really disappointed. By far the worst kickstarter expirience ever.. :-/
If you think this is the worst kickstarter expirience you made, i backed a project back in october 2015. havent received the stretch goals yet
I got that email today, after I wrote so many times via kickstarter etc..: "" Fidget Cube Customer Service replied: Hey, Thanks so much for reaching out and for your patience! We’re expecting some large shipments to our warehouses within the next week which should allow us to fulfill all remaining orders. While we don’t have an exact date that your specific order will ship out, we will send a shipping notification as soon as your package is on its way! Likely within the next week or so! Have a great day and Fidget on! Megan"""
How is that even possible???? The fidget cubes can be bought everywhere! Everyone has these cubes, but the backers who payed a year ago haven't got anything! And they can not give me ANY more information??!
That's such a shame. Worst-Kickstarter-Campaign-ever :-((
@Felix Kaiser, this campaign did not exist a year ago.
The author of this comment has been deleted.
Could you tell me when i can receive my cubes? I have been waiting two monthes?
I wrote so many mails, comments and messages.. now i get the same bull**-answer on every channel.
"We’re expecting some large shipments to our warehouses within the next week which should allow us to fulfill all remaining orders"
Copy+Paste-Text which is absolutely not helpful. No shipping date. No reason why they sell the products everywhere but the backers don't get their payed cubes. Nothing.
Worst kickstarter experience ever. Shame on you Antsy Labs
" Don’t worry, this won’t be the last time you’ll hear from us - we’ll be in touch! "
Another empty promise. After about a month I received a reply to my Facebook message with the following text...
"Thank you for reaching out!
We’re expecting some large shipments to our warehouses within the next week which should allow us to fulfill all remaining orders. While we don't have an exact date that your specific order will ship out, we will send a shipping notification as soon as your package is on its way! Likely within the next week or so!"
They actually dared to add a caption "Have a great day and Fidget on!"
*sigh* some people are extremely thick skulled...
Hello, still nothing. No products, no helpful information. Matthew and Mark McLachlan obviously commiting a fraud here.
By far the worst kickstarter experience ever.
So i finally received mine, after over a month with no communication. I received a mail with an update to my shipping status about a week ago and got the cubes yesterday. However a month with out even acknowledging that there is a problem is pretty arrogant. I expect to shy away from kickstarters and other ventures by the brothers in the future
March backer, got my confirmation email yesterday, delivery scheduled for next week... Will see
@Felix Kaiser, I hope AL packed a big fat roasted Crow along with your cubes.
I finally got my 5 cubes. I was on the March 2017 delivery schedule, and I received my shipping email just a few days ago.
The cubes we shipped in the UK via Royal Mail, rather than a courier.
On first impressions... they seem ok, but I kind of wish I didn't bother.
The shipping mail said my cubes will arrive in April, but my cubes have not arrived yet.
I have been asking several times, but useful information has not come back.
I guess they will be busy, but what is going on???
Still haven't received mine, when emailing company I get a generic reply.
I just checked backerkit and everything is in order: money collected & my address is correct. I don't know why I haven't received my fidget cubes yet. Help?
Can I please get an answer i contacted you multiple times on backerkit and even here.
Adress is correct, it says it has been shipped, but i didn't receive my 5 cubes.
March backer. Still nothing. Worst.Kickstarter.Campaign.Ever.
@Joellyn Jaeger: Why do you hope so? Still I would be happy to receive at least ANYthing for my money I payed last year :(
Still have yet to receive any indication of shipping. Very angry with this campaign, and feel scammed.
I would like some contact. Have emailed twice and no response. No cubes in mail. Please let me know how to rectify this.
Hi to everyone still waiting. I was backed number 142'227 and I have finally received my order of five Cubes here in Switzerland. I hope everyone else will eventually get theirs as well.
Still no cube sent to me
The goods have not arrived. I want you to deliver or return money.
Seeing a few comments from people out of the US who were backer number 100,000+ who are getting their cubes. I am backer 13,### from October 2016 and have not heard a peep. Anyone know how to get money back, I don't even want the cubes anymore...
Just received my cubes this week after a long campaign of emails, tweets and more emails. The colour I wanted was not available so I swapped for what was available. When I FINALLY got a response, the customer service was excellent and I had the cubes 3 days later. Backer 144###
The cubes I ordered arrived in Spain yesterday. I hope everyone get theirs.
The communication blackout is horrible, though.
Should have gotten my products in march. Got an email two weeks ago that said my cubes will arrive [10 days ago]. Still nothing. I'm not even suprised anymore. Worst.Kickstarter.Campaign.Ever. Fraud. :/
STILL NO CUBE. I think we deserve another update. It's been months
Maybe they closed up shop? Been quiet for months.
Still not recieved my cubes, no answer from them. What's happening ?