Shipping and Stretch Goals - Another Important Update
Two weeks ago, when we launched Fidget Cube, we had no idea what the following days and weeks would turn into.
We knew we had made a product that we personally loved, but we were unsure if we would be able to convey just how fun and helpful Fidget Cube has been for us. Your trust in us and Fidget Cube has gone well beyond what we could have imagined. We don't take this lightly. For the past week we have been working hard to put systems in place that will help us manage this burst of love for Fidget Cube.
For example, there was once a time where we had planned on shipping your order personally, packaging up each reward with a small team made up of us and any family members who would accept payment in the form of pizza. As this doesn’t appear to be possible anymore, we are partnering with fulfillment companies that will assist in making sure your Fidget Cube gets to you, no matter which part of the world you’re in. All of these details add up to one conclusion: we are ramping things up at Antsy Labs!
We have read your concerns regarding shipping and whether or not we will be able to ship by December. What we can tell you is it's STILL our goal and will remain our goal until we are proven otherwise. We plan to have a much clearer picture in the coming weeks and will keep you posted. That said, we do appreciate the countless comments saying that quality is more important than an earlier ship date. We agree and are glad to hear we are not alone!
Which leads us to our next point: we would rather under promise and over deliver. For this reason, we are going to be making a new set of reward tiers with a ship date of March 2017. If you have already pledged, this will not affect you. However, we will be closing off current tiers so there will be no more pledges allowed on tiers with a December ship date. This is a common practice among projects that get a little bigger than planned ;).
This change will take place tomorrow, September 14, at around 7pm EST.
Many of you have been asking about our next stretch goal. The wait is over...
We’ve been very intentional about our stretch goals for this project, as making Fidget Cube is of course our primary focus and we want to be careful to not add too many peripheral tasks that would take time away from that.
It’s incredibly important that each stretch goal we announce adds actual value to Fidget Cube and satisfies a need/desire that has been voiced by the community.
One thing we’ve heard repeatedly from many of you in the Fidget Family is that you’d like something to protect your Fidget Cube. Whether that’s because you’re planning on throwing it in your pocket along with keys, or just want a storage solution, we hear you!
We’re excited to announce that when we reach $5.5M, each Fidget Cube will come with its own carrying pouch! We will post pictures as soon as we have them, but we think you’ll like it!
The FAQs on the project page are a helpful resource, but we have been super impressed to see the interactions taking place in the comments. Community members are stepping up and truly helping answer questions. Thank you! We have put together a few questions you may have and have answered them below.
Why are you standing by the December ship date? With how many Fidget Cubes you have to send, there’s no way your backers should expect their Fidget Cube by the holidays.
The logistics of this project are immense but we are approaching it with the deadline of December in mind. This will drive us to not settle for a later date this early in the campaign - we truly are still doing our best to get you your Fidget Cube ASAD (As Soon As December)! That said, you have our commitment that we will be keeping you updated as soon as we have solid projections.
Now that you are locking the current tiers, can I change my pledge amount?
Of course - once the tier is locked, it doesn’t mean you can't change anything. It just means any new pledges will have to be done in the new tiers. This change will take effect tomorrow, September 14, at around 7pm EST.
I want to hang my Fidget Cube on a keychain, is this going to be possible?
This has been the ongoing debate, and there are backers that fall on both sides! We are designing a solution and you should expect to see this solution before the project is done ;).
I want to add one, two, or three+ Fidget Cubes to my pledge, but don’t want to pledge for the next highest reward tier.
Not a problem! Here’s what to do:
1) Pledge for the reward tier that is closest to the quantity of Fidget Cubes you want.
2) Once the project is finished and we’re ready to ship your rewards, we’ll send out your backer survey. As we’ve mentioned before, you’ll be able to choose your color scheme(s) and provide your shipping address in this survey. You’ll also have the option to add (and pay for) additional Fidget Cubes to your pledge at this time.
Some notes on this:
Adding additional Fidget Cubes at the time of filling out your backer survey will not change shipping costs or the order in which your rewards are shipped.
Finally, some of you may have already customized your order by adding additional Fidget Cubes to your reward tier (and have already been in contact with us). If this describes you, there’s no need to change anything!
Perhaps the most important question is being asked by fellow Fidgeteer, Will H.
The answer is YES! Yes, we believe we'd owe you a few actually.
Updates are an essential part of our communication. We see it as the best way for us to disseminate information effectively and efficiently. Because we put a lot of effort into our updates, we plan on doing them once a week - and more frequently if time permits.
Until next time, Fidget On!
Team Antsy Labs (Matthew and Mark)