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An appointment calendar, goal setting guide, journal, sketchbook, gratitude log & personal and work to-do lists all in one notebook.
An appointment calendar, goal setting guide, journal, sketchbook, gratitude log & personal and work to-do lists all in one notebook.
An appointment calendar, goal setting guide, journal, sketchbook, gratitude log & personal and work to-do lists all in one notebook.
23,626 backers pledged $658,434 to help bring this project to life.

What We've Been Up To + Shipping Update + Behind the Scenes at Our Warehouse (Pictures!)

1,339 likes

What We've Been Up To

A behind the scenes view of our warehouse
A behind the scenes view of our warehouse
  • This past week has been a busy one. I clocked in 80 hours in this week alone! 
  • We moved in to our warehouse! We have soo much more room for activities and are a lot more efficient in the larger space.
  • Received our third shipment and moved two 18-wheeler truckloads in!
  • Shipping, shipping and more shipping! 
  • Taking applications and holding interviews for the open positions on my team. We are currently working on upping our staff (right now I just have friends and family members who are generously donating their time to help), but due to the legal matters that have to happen before we can grow our team, hiring has been taking longer than anticipated. We hope to double our team by next week.
Our new perfectly clean and empty warehouse!
Our new perfectly clean and empty warehouse!
After 8 hours fork lifting and pallet jacking 50 pallets into place!
After 8 hours fork lifting and pallet jacking 50 pallets into place!
After getting set up we went straight to work.
After getting set up we went straight to work.
This is how a whole 18 wheeler filled with planners looks like!
This is how a whole 18 wheeler filled with planners looks like!
We like to move it, move it!
We like to move it, move it!
A view of the whole the operation!
A view of the whole the operation!
The rain held us up for a day at my house, but we still kept churning in the garage.
The rain held us up for a day at my house, but we still kept churning in the garage.

 Shipping Update 

This is how much we bring in one trip to the post office.
This is how much we bring in one trip to the post office.

We manage to ship about 1500-3000 orders every day, this takes about 10 hours of solid work.

We thank everyone who actually reads our updates before asking questions and has been patient with us throughout this whole process, we really are doing everything we can and putting in a lot of time and energy to expedite the process and get these to you ASAP. 

We are currently shipping orders PLACED on the following dates: 

  • November 13: ~2,500 orders 
  • November 14: ~7,000 orders 
  • November 15: ~ 5,000 orders

FAQ's

Someone told me that they received their planner and they ordered in December. Why did they get theirs and I don't have mine? 

We made a mistake and accidentally sent out a batch of 200 orders that we're placed in December. Their order was a part of that batch (those lucky lucky people!) We are sorry if anyone feels cheated, we are human and can't be perfect but we can try our best to do better and are back on track and triple checking all shipments before we pack them to make sure we are going in first ordered first ship order. 

Again, are currently shipping orders PLACED on the following dates:

  • November 13: ~2,500 orders
  • November 14: ~7,000 orders
  • November 15: ~ 5,000 orders

Why haven't you been able to answer my e-mail, Facebook comment, instagram comment etc. etc. etc?

I am sorry I haven't been able to get to everyone's comments, emails or messages like we usually do. As a business owner I am making hundreds of decisions everyday and one of the decisions I have made was to shift a large majority of my volunteers to shipping duty to get these planners out to you ASAP. I post weekly updates to answer 98% of the questions that are answered and many questions have been answered before or can be resolved by simply reading the FAQ's on our website. 

Thank you for taking the time to read the updates and for understanding that as much as I would like to respond to everyone, we are only human with only 24 hours in a day.

My actual timecard for last week, 80.23 hours in total. O_O
My actual timecard for last week, 80.23 hours in total. O_O

Just one more thank you.. 

Thank you to all of the people in our community who take the time to respond and help out other people by answering questions, being positive, and reminding others that my team and I are human and we are doing the best that we can with the situation that we couldn't foresee. We are trying to do our best to do 2 months of work in 1 month, and have been hustling this whole time to get it done. We REALLY appreciate it and celebrate whenever we have a backer or friend on Facebook speak up for us when we are so busy trying to get these out as soon as possible. 

Goodnight everyone, tomorrow is going to be another epic shipping day for my team and I, wish us luck!

Hugs, 
Angelia

Keep In Touch With Us!

Facebook: www.facebook.com/thepassionplanner

Instagram: www.instagram.com/passionplanner

Twitter: www.twitter.com/passion_planner

Angelia's Personal Instagram: www.instagram.com/angeliatrinidad

For more frequent mini-updates and a sneak peek into my life as a 24 year old entrepreneur.

P.S. Again, if you've read this please kindly "like" this post so I know people actually read this stuff :) Also, if you are waiting for your planner, the PDF is still available and if you have received your planner please let us know in the comments below!

Update #10: All December Deliveries Shipped! + What We've Been Up To + Highlights + New FAQs!

1,035 likes

What We've Been Up To

Chels reinforcing all of the elastic bands!
Chels reinforcing all of the elastic bands!
  • Hustlin': We have been working round the clock to get as many Passion Planners out as possible. More than 40 of my family and friends have given some of their time to help quality control, package, tape, stuff and so much more to churn through as many orders as possible. My core team and I have been putting in 12 hour work days everyday, and truly appreciate the outpour of support and patience from our backers and customers.
  • Preparing for our move to our warehouse this week! 
  • Making daily visits to the post office to drop off thousands of planners (They have a mail carrier pick up everyday but we fill up her truck every-time, so we need to bring the rest to the post office) 
  • Emails galore: We get about 1000 of these a day
  • Working on increasing staff: We are hiring our fulfillment team now!
Ready to go!
Ready to go!
They really did come out beautiful! :)
They really did come out beautiful! :)

Shipping Update 

This was just half of what we sent out yesterday!
This was just half of what we sent out yesterday!
 

December Shipments - YESSS!! All orders that had December delivery dates have been shipped! This includes 7,000 website pre-orders as well as Kickstarter backers who had rewards scheduled for December delivery - Over 9,500 planners in total! 

January Shipments - are on schedule to be delivered on a first ordered first shipped basis. There are more than 55,000 orders for January with the website and the Kickstarter combined, so please be patient with us as we do our best to get them to you ASAP. Right now we are working on orders placed between 11/12-11/15 (there are about 14,000 orders in these 4 days alone). 

February Shipments - Are on schedule to be delivered in February

Referral Program - Planners earned through the Refer 3 Get Yours Free Program will be shipped in February after February shipments

We are shipping like crazy! We can fill about 4 of these trucks a day!
We are shipping like crazy! We can fill about 4 of these trucks a day!

Highlights 

  • WOOHOOO!! Thank you to YOU our backers! We were one of the Top 5 backed projects on ALL of Kickstarter for 2014! 
  • We were featured on Squarespace’s Instagram page! 

New FAQs!

Why haven't you responded to my email/comment/message?!

Please rest assured that although we cannot get to every email/facebook message/facebook comment/instagram comment/kickstarter message/kickstarter comment, and that we are doing our very best to get back to everyone in a timely manner as well as ship as many planners out as soon as possible.

If we haven't responded to your comments, please don't be offended. We literally have more than a thousand inquiries every day and we must respond in a first message first serve basis. If you are looking for an answer to a particular question please read our most recent update, or our FAQ's on our website. We find that 95% of customer answers can be found in one of these ways.

You say "all December shipments have been shipped", I placed my order in December, does that mean my planner has been shipped? 

No, when we say "all December shipments have been shipped" we mean all planners scheduled to be delivered in December have been shipped not orders placed in December. Your order was a part of the December shipment if it was either:

1) Placed on our website before 11/11/2014

2) An early bird backer reward on Kickstarter

When you placed your order on the website, you were required to check a box that verified that you understood your planner was going to be shipped in January and for Kickstarter backers, each backer reward had a clear estimated ship date. Sorry for any confusion. 

How come I don’t have a tracking number? 

Kickstarter backers did not receive a tracking number. But please rest assured, all orders that were scheduled to be delivered in December have been shipped, are insured and have a tracking number. The US postal service has been very reliable and if you are a December delivery domestic order and you do not receive your planner by next week or in the next two weeks for a December delivery international order, please email us and we will look into it. 

We will resend tracking numbers for January orders within the next week or so.

Quality controlling!
Quality controlling!
Stacks on stacks on stacks!
Stacks on stacks on stacks!

Why doesn’t my tracking number work? 

Some customers received a notification when their shipping label was printed. This does not mean it has been shipped. We wanted to print as many labels as early as possible so we could stick them on the appropriate packaging and shave off us much time in the processing time needed to get them out the door. Right now we are shipping orders on a first-ordered-first-shipped basis and are just starting on January. If your tracking number says that your package is still in pre-shipment, we are working on the orders that were placed before yours and we will get to yours very soon!

When will my order ship? 

Please read the shipping update above.

I ordered 3 Classic size planners, why haven't I gotten all of them? 

We have had to separate orders of 3 Classic planners into two orders of 2 and 1 because all three of them do not fit inside one flat rate envelope. Don't worry! The rest of your planners will arrive shortly.  

I still haven’t gotten my PDF! Where is it? 

The Passion Planner 2015 PDF is available for download on our website http://www.passionplanner.com/2015download/ please make sure you read the entire page carefully for directions and information on how to get your PDF, as all the information you need is on the page.

For customs did you send the package as a gift or merchandise?

Because of Federal and International Laws, we must claim the package as merchandise because there was an exchange of currency for goods even though it is technically a "reward" on Kickstarter, it was still considered a sale. Sorry for any inconvenience this may have caused, but the law is law!  

Keep In Touch With Us!

Facebook: www.facebook.com/thepassionplanner

Instagram: www.instagram.com/passionplanner

Twitter: www.twitter.com/passion_planner

Angelia's Personal Instagram: www.instagram.com/angeliatrinidad

For more frequent mini-updates and a sneak peek into my life as a 24 year old entrepreneur.

P.S. Again, if you've read this please kindly "like" this post so I know people actually read this stuff :) Also, if you have received your planner please let us know in the comments below! We just received notification that our first international backers have received them already! Wooooo!

Update #9: THEY HAVE ARRIVED!!!

1,198 likes
THEY ARE HERE!!!
THEY ARE HERE!!!

Shipping Update: THEY HAVE ARRIVED! 

YAY!!! After much anticipation, we have finally received our first shipment and will commence shipping ASAP. LET ME JUST SAY... THEY ARE BEAUTIFUL!!! The updated shipment schedule and delivery times are are as follows (this is for both planners earned through backing on Kickstarter as well as ordered on our website).

December Shipments

We will be shipping all December orders ASAP. Because all post offices are closed tomorrow, we will ship them first thing on January 2nd, 2015. Domestic orders should arrive in 3-4 business days, international orders should arrive in 5-15 business days.

January Shipments

Will be shipped on a first-ordered, first-shipped basis throughout January. We cannot give an exact date estimate, but your planner will be shipped sometime in January. We can only ship so many planners at a time; but please rest assured, we are shipping as many as we can.

February Shipments

We aim to ship February orders within the first two weeks of February.

March Shipments

March orders will be shipped within the first two weeks of March. We may be able to ship these a little earlier, but we cannot guarantee it. This includes all undated planners that are now available on the website (they even are available with a Monday start!)

Delivery day, one of my favorite days of the year!
Delivery day, one of my favorite days of the year!

 Email Notifications 

Please note that you may receive an email notification when we print the label, this is only in preparation for your shipment and your planner will not be shipped until scheduled.

My dad helping out and my team taking emails very seriously!
My dad helping out and my team taking emails very seriously!

What We’ve Been Up To 

  • Printing labels We’ve printed close to 70,000 shipping labels so far and counting. We have burned through 4 printers and 50 ink cartridges! That's a lot of printing! 
  • Altered LLC to S Corp 
  • Answering emails
  • Quality controlling all planners
  • Bought my first car! A company cargo van!!!
  • Passion Planner has taken over my parent’s house... literally.
  • My personal "to-do list" consisted of celebrating my Mom’s birthday, attending a close friend's wedding and celebrating the holidays with my family (which I am going to do right after I finish this update!)
I bought my first car!
I bought my first car!
Channelling our inner Mr. White and Jesse. Reinforcing elastic bands! No snapping bands this year!
Channelling our inner Mr. White and Jesse. Reinforcing elastic bands! No snapping bands this year!
My garage/temporary warehouse!
My garage/temporary warehouse!
Printing labels! We've printed about 60,000 +
Printing labels! We've printed about 60,000 +

While You Wait: You May Download and Use the Free 2015 PDF 

While you wait for your planner to arrive, please feel free to download the free Passion Planner 2015 PDF on the website. Please read the entire page carefully for instructions and information on how to download the PDF. The password is on the page! 

Thank YOU!

From me to you.. thank you!
From me to you.. thank you!

Thank you everyone for your patience, my team and I have done our very best to deal with the unexpected delays at the ports and have been putting in 12 hour days for the past three weeks. We especially appreciate all the customers who have been very understanding through social media and have shared their support with us.

Usually I write a pretty long reflection for the year, but I've been so busy that I will have to do that later! But long story short, 2014 was one of the hardest but most rewarding years of my short life. 

Thank you to everyone who has helped make my dream a reality, everyone who has supported me when others have doubted me and most importantly my family and my team who are putting just as much work into this whole thing as I am. 

Happy New Year! 

LET'S MAKE 2015 EPIC! 

Wishing you success, peace of mind and bliss in the New Year and beyond!
Angelia

Keep In Touch With Us!

Facebook: www.facebook.com/thepassionplanner

Instagram: www.instagram.com/passionplanner

Twitter: www.twitter.com/passion_planner

Angelia's Personal Instagram: www.instagram.com/angeliatrinidad

For more frequent mini-updates and a sneak peek into my life as a 24 year old entrepreneur.

P.S. Again, if you've read this please kindly "like" this post so I know people actually read this stuff :)

What We've Been Up To + Shipping Update + Gift Note + My $178,000 Gift to You!

1,023 likes
My $178,000 Gift to You! Read on to find out what it is!
My $178,000 Gift to You! Read on to find out what it is!

What We've Been Up To

  • Passion Planner stuff now occupies my room, the garage, kitchen and living room. Thanks mom and dad for being so accommodating! 
  • I signed the contract for our warehouse! Passion Planner's has a new home! We move in on January 9, 2015!!! 
  • Working closely with my lawyer, accountant and financial planner to make sure everything is in order before the years end. 
  • Communicating with my logistics company to figure out what can be done about the West Coast port slowdown 
  • Started printing and sticking shipping labels for all the orders, we are about 10,000 labels in (this is NOT an easy task, if you ask any Kickstarter Project creator, fulfillment is the HARDEST part of the whole process)

Moved the office from the garage to the kitchen so we can store shipping supplies in the garage.

The kitchen... I mean our new office!
The kitchen... I mean our new office!
The garage, ready for the planners to arrive!
The garage, ready for the planners to arrive!

Highlights

Colorlines: Meet the 24-Year-Old Filipina-American Who Raised $650K on Kickstarter
Colorlines: Meet the 24-Year-Old Filipina-American Who Raised $650K on Kickstarter
ABS-CBN News - Made my parents proud with this one!
ABS-CBN News - Made my parents proud with this one!

Shipping Update

Due to the strikes that are taking place at the West Coast ports all imports and exports that are processed there have been delayed for weeks. Even billion dollar company FedEx has been affected by the port congestion

My shipment for December delivery of planners was suppose to arrive at my home on December, 10, and now 12 days later it has yet to arrive. I talked about this issue extensively in Update #7

Although I have been asking everyday for updates, my logistics company hasn't been able to give me a hard answer, but has told me that the delay can last up to a 4-6 weeks.  Meaning that, January planners that we're scheduled to arrive January 1 would be delayed even longer. 

6,000 labels printed... 80,000 more to go!
6,000 labels printed... 80,000 more to go!
Stacks on stacks on stacks of printing labels!
Stacks on stacks on stacks of printing labels!

My $186,000 Gift to You!

First of all I wanted to say thank you to everyone who's been so understanding and patient with this unfortuneate situation, as someone who feels like I am juggling a billion things at one time, it always helps when someone lends a helping hand or some words of encouragement.

Lunch for the team! I would offer you all pho during these cold winter nights, but I guess expedited air shipping will have to do!
Lunch for the team! I would offer you all pho during these cold winter nights, but I guess expedited air shipping will have to do!

I hope it goes without saying that I really care about all of you in the Passion Planner community and that I always do my very best in everything that has to do with Passion Planner. Handling this unexpected port strike situation is no exception. 

I want you all to have them as soon as possible, and am putting my money where my mouth is. I have decided to spend $178,565.00 of my own money to get the whole second order of 80,000 planners flown in by plane so we can get these to you by the end of January. 

I really do believe that Passion Planner can be a tool that can help you change your life for the better. This means that they would bypass the West Coast port congestion, and arrive at my warehouse on the January 9, 2015. Guaranteed. Although it is going to cost $160,000.00 more than how much it would cost to get them shipped by ocean freight I think getting this to you ASAP is worth it. 

I hope this is some good news to start you week off with! Consider it my holiday gift to all of you! :) 

Gotta find time to have fun too! A gift exchange with my basketball team!
Gotta find time to have fun too! A gift exchange with my basketball team!

Holiday Print Out: A Passion Planner Has Been Reserved for You!

Gifted a Passion Planner to someone but won't be able to give them anything during your holiday gift exchange? Never fear we've got you covered! Feel free to print and fill this out to your special loved one so they know you didn't forget them! 

Click to download a gift note/ad-iib to give this holiday season!
Click to download a gift note/ad-iib to give this holiday season!

 Wishing you all bliss, joy, and love this holiday season!

Angelia Trinidad

Happy Holidays from my family to yours!
Happy Holidays from my family to yours!

Keep In Touch With Us!

Facebook: www.facebook.com/thepassionplanner

Instagram: www.instagram.com/passionplanner

Twitter: www.twitter.com/passion_planner

Angelia's Personal Instagram: www.instagram.com/angeliatrinidad

For more frequent mini-updates and a sneak peek into my life as a 24 year old entrepreneur.

P.S. Again, if you've read this please kindly "like" this post so I know people actually read this stuff :)

Surveys + Shipping Update

1,014 likes

We Still Need Survey Responses From 5,000 Backers!

The Kickstarter home page should bring up this notification to respond to the survey after you've logged in
The Kickstarter home page should bring up this notification to respond to the survey after you've logged in

We are about to begin the process of printing shipping labels for the first round of pre-orders. We still haven’t received survey responses from about 5,000 people, so if you haven't done so already please complete your surveys as soon as possible so that we may get your planners to you!

To access the backer survey: 

1) Log into your Kickstarter account 

2) Click the “Respond now” button on the home page 

3) Fill out the linked form. Please make sure your shipping address is correct!!! This is the address we will ship to and you may not change it.

Note: If you made a purchase through the website, you will not receive a survey since you filled one out upon checkout.

Shipping Update

Congestion at the Los Angeles port
Congestion at the Los Angeles port

I have been in contact with my logistics company everyday asking for shipping updates and the status of getting our December planners here. They arrived at the Los Angeles port on December 10 but have been delayed due to the strikes and lack of personnel at all west coast ports, especially Los Angeles and Long Beach. 

This isn't just affecting us, this is affecting all importers and exporters that use West Coast ports, which accounts for 40% of all US imports.

Literally billions of dollars of import goods are sitting at the harbor, even huge companies like McDonald's and Lululemon are feeling the effects of the strike and unsettled labor disputes. 

"Businesses big and small have been looking at ways to either ship cargo by air or divert goods to other ports to bypass the West Coast congestion, caused by what port officials call a “perfect storm” of issues, including the lack of available chassis and unresolved contract talks between West Coast dockworkers and their employers.

That “perfect storm” has caused the ports of Los Angeles and Long Beach, the nation’s two busiest seaports handling 40 percent of U.S. imports, to lose business to competing seaports such as ports in Oakland, Georgia, others on the East Coast and even Canada, officials said." 

- Karen Robes Meeks, LA Daily News

This whole situation has been a disappointment, especially after all of the planning that has gone into trying to get these planners to you all on time. This is something we simply could not for see, as a strike like this hasn't happened for 12 years. 

What Are We Doing About It

Keeping You Updated

In conclusion, although I am an optimist, I must be realistic and inform everyone again that our shipments may be delayed even longer and that December backers may receive their planners in January. We completely understand your frustration with the potential delay and we are very sorry for the delay. We will be keeping you updated as we find out any news. 

Prepping All Shipping Materials Before Shipment Arrives

We are doing everything in our power to speed up the process and make the turn around time on our end as short as possible. We are printing and labeling all packaging materials prior to receiving the planners so that when we do receive the planners we are simply quality controlling, placing them into their packaging and sending them on their way to you. 

Again, we are very sorry for any inconvenience this may have caused and appreciate your understanding and patience. 

Sending you positivity and good thoughts, 

Angelia 

Keep In Touch With Us!

Facebookhttps://www.facebook.com/thepassionplanner

Instagramhttp://instagram.com/passionplanner

Twitterhttps://twitter.com/passion_planner

Angelia's Personal Instagramhttp://instagram.com/angeliatrinidad

For more frequent mini-updates and a sneak peek into my life as a 24 year old entrepreneur.

P.S. Again, if you've read this please kindly "like" this post so I know people actually read this stuff! :)