Kickstarter Update #15: All Kickstarter Orders Shipped! + Undated Version Now Available! + FAQS
All Kickstarter Orders Have Shipped!!!
The past few months have been a crazy journey filled with many challenges and learning opportunities. This experience has been a roller coaster ride to say the least. After countless hours of hard work, we are proud to say we have shipped ALL Kickstarter rewards! Woooo!!
Contacting us via email is the quickest way to reach us. Our email address is email@example.com.
When emailing, please provide us with your order number and email address associated with your order.
I still haven’t received my planner! Help?
We are sorry to hear that! Chances are your package has been lost in the mail, or it was delivered and returned to us for one reason or another but no worries please email us at firstname.lastname@example.org and we will get to the bottom of it!
I want a Passion Planner but it is almost April and three months of the year are already gone, is it possible for me to get a Passion Planner without dates?
Yes! Passion Planner Undated is now available on our website. It comes in both Classic (8.5”x11”) and Compact size (5.5”x8.5”) and your choice of either Sunday or Monday start.
I really want a planner with that starts on Monday, is that possible?
Yes! Our undated version of Passion Planner is now available with a Monday start on our website.
I’m going to miss these updates, how can I keep up with what you and your company are doing?
Just because our Kickstarter is over doesn’t mean that exciting and new things aren’t happening at Passion Planner Headquarters! Follow us on Instagram to see what we’ve been up to. We also hold weekly contests and giveaways via Instagram, so you can try your luck in possibly winning a free Passion Planner!
I’ve ordered from your website and according the tracking information, my shipment has been stuck in Colorado since the end of February! Help!
A large shipment of 769 planners has been held up at a sorting facility at Castle Rock since February 28th.
As soon as we saw a recurrence in the delay, we contacted USPS to follow up with the situation. Some USPS claims representatives informed us that the delay was caused by weather, while others told us it was due to system processing changes that were occurring at the sorting facility.
We followed up with their Claims Management Department every day and decided to wait it out for a little longer, hoping they would be processed and eventually delivered. After weeks of follow up we have yet to receive a clear delivery date from USPS. We have decided that we must take action now to resolve this issue. Although it will cost us a substantial amount of money to reship these planners, we feel that we must take initiative towards making this situation right.
If your planner is stuck in Castle Rock, Colorado, we will be emailing you with options. If you do not receive an email but your shipment is stuck in Castle Rock, Colorado please email us at email@example.com.
Is there anyway I can still order a 2015 Passion Planner?
Unfortunately, we have sold out of dated 2015 Passion Planners. However, there is good news for those of you who still want a 2015 Passion Planner! We will be restocking andare currently taking pre-orders for the next batch that will be shipping in mid-April!
I love my Passion Planner! Can I order a 2016 Passion Planner?
We will start taking pre-orders for 2016 Passion Planners in May! So mark your Passion Planners! ;)
I asked for a refund but still received a package. What do I do?
This has probably happened because we printed many labels ahead of time, some packages we’re still sent before we we’re notified of your cancellation, or you cancelled while your package was in transit, but no worries you have a few options to take care of this situation
You have two options:
1) Keep your planner and send a payment of your original total via check to Passion Planner to P.O. Box 420550, San Diego, CA 92142 and email us at firstname.lastname@example.org to let us know that the check is on our way
2) If you do not wish to keep your planner, please refuse the package by writing “REFUSED” on it. If you have discarded the packaging please email us at email@example.com and we will gladly provide you with a prepaid return label.
Thank you, we are SO happy you LOVE your Passion Planners!
Again, thank you so much for your continuous support, positive words and believing in us when others doubted us! With all of the unforeseen hurdles we have come across, this has not been an easy journey but my team and I are now a stronger, more efficient, and cohesive! We have gone from a team of just me and my assistant to a full staff and working from my parents garage to having our very own website in a matter of a few short months. We are hitting the ground running and know we will be even better in the years to come. :)
Can't wait until you see what we have planned for the rest of 2015!
Keep In Touch!
Angelia's Personal Instagram: www.instagram.com/angeliatrinidad
For more frequent mini-updates and a sneak peek into my life as a 24 year old entrepreneur.
P.S. Again, if you've read this please kindly "like" this post so I know people actually read this stuff :) Also, if you have received your planner please let us know in the comments below!