Share this project

Done

Share this project

Done
An appointment calendar, goal setting guide, journal, sketchbook, gratitude log & personal and work to-do lists all in one notebook.
An appointment calendar, goal setting guide, journal, sketchbook, gratitude log & personal and work to-do lists all in one notebook.
23,626 backers pledged $658,434 to help bring this project to life.

All January Shipments Shipped! + Now Processing February Shipments + How to Open Your Planner + Port Update + FAQs

Posted by Angelia Trinidad (Creator)
386 likes

Shipping Update 

All January Shipments Sent! 

After a month and a half of non-stop shipping, we’ve shipped all orders scheduled for January delivery! That means we are now shipping February which is right where we need to be! According to our logistics team, we have shipped 116,000 pounds of mail in the past month alone!

The San Diego sunrise after shipping all night
The San Diego sunrise after shipping all night

What order dates are you shipping?

We are currently shipping Kickstarter and website orders placed on 12/30-1/10. 

6 of the 8 metal mailing containers that went out today (USPS asks us to fill them up only halfway because they get too heavy to push)
6 of the 8 metal mailing containers that went out today (USPS asks us to fill them up only halfway because they get too heavy to push)
Behind the scenes
Behind the scenes

 I was suppose to receive my planner in January, but I still haven’t received it yet. Help?

If you were a backer on Kickstarter and still haven’t received your planner scheduled to arrive in January you may be one of the very few stragglers (less than 200) that have been delayed for one of a few reasons: 

  • Your package may have been returned to us due to an incomplete or incorrect address. If that is the case, we will email you with a picture of the sent package when it is returned to us, asking for your to re-verify your address. This can take anywhere between 3 weeks to 1.5 months, sometimes even longer for international mail. We only send packages to the address you specify on your Kickstarter survey so please, double-check the address you gave us on your survey to make sure it is correct. 
  • Your survey was completed late. We only know where to send your package after you fill in your survey. If you filled out your survey late for a January shipment, (within the past 2-3 weeks) we are working on your shipment now and it should be sent out within the next 3 days. 
  • You submitted your address with non-Roman characters. If you typed your address in a different language, your package may have been delayed because non-Roman alphabet characters print as “?” when mailing labels were created online. We have had to go back and revise each one individually. As of yesterday we have shipped all of those out.

I am 90% sure that we will be able to ship all February shipments in February

How to Open Your Planner

 project video thumbnail
Replay with sound
Play with
sound

Port Update

Remember the port slowdown that held up our shipment for 40 days, that caused us to delay shipping? Well, after 9 months of negotiations and port slowdowns (which was the most severe during the holidays) a deal has been reached in the West Coast dockworkers dispute.

We are not the only company that has suffered from this situation. Companies all around the world have also suffered, including big names like McDonald’s and Honda. I understand your frustration with the delays in shipping and I assure you we have and are still doing our best to get them to you ASAP.

What have you been doing/What have you done to deal with the delays and ensure I get my planner as quickly as possible? 

In order to deal with this issue of port delays and the delays in our shipping to the best of our ability, we as a company have: 

1) We did as much as we could do ahead of time in preparation for the shipment.  We printed, stuck labels and prepared packaging weeks before the shipment came.  

2) We have grown our team. Our fulfillment and customer service teams have increased by 15x in the past 1.5 months 

3) Spent 15x more money to air mail shipment. Spent $178,000 of my own money to air mail our 2nd shipment to avoid the delays at the West Coast ports 

4) Relocated to a warehouse. Having more space has boosted the number of orders we can process 

5) We have worked long and hard. My team and I have been working everyday for the past 3 months and counting 

6) Issued partial and full refunds. We have offered partial refunds for delayed shipping and have allowed people to cancel their order and receive a full refund without question 

7) Offered the PDF for free. The Passion Planner 2015 PDF has been available on our website for anyone to download and use while they wait for their planner to come in the mail

All I ask is to please be patient. Please understand that we are human and sometimes we will make mistakes. We are doing our very best to be better than we were yesterday and handle this situation to the best of our ability.

FAQs 

I received my planner late, and would like a partial refund. How should I go about that?

Please follow these steps to attain your partial refund: 

1) Send an email to contactpassionplanner@gmail.com with the subject "Partial Refund" with a short message about your situation and the email associated with your PayPal account. 

2) We will then look into it and if we are at fault, we'll issue you a partial refund. 

3) We will be giving a $2.50 refund for each planner that arrived later than promised via PayPal.

Again, we want to do everything that we can to solve any issue that has come up. All we ask is that you please be patient with the whole process, but rest assured that you will receive your partial refund. 

I haven't received my planner, may I please have a refund?

Although it is not typical that Kickstarter creators offer refunds, we understand your frustration, and want to do everything that we can to make it right.

Because it is more than 60 days after Amazon Payments processed your transaction, we are not able to refund you through Amazon Payments and must do refunds through PayPal. 

If you would like a refund, please email contactpassionplanner@gmail.com with the subject “Kickstarter Refund” in the message be sure to include:

  • Your backer ID# 
  • Number and size of planners ordered 
  • Total paid in USD 
  • The email address associated with your PayPal account

We will process it as quickly as possible, cancel your order, and send you an email confirmation as soon as it is taken care of.

Where is my planner? 

We have shipped everything that needed to go out in January and are currently working on orders placed on 12/30-1/10. If you placed an order before that and still have not received it please email contactpassionplanner@gmail.com with the subject “Kickstarter - Order Not Received”

Please include in the email: 

  • The date you backed 
  • The date you answered your survey 
  • Your backer number

We will look into your order and get back to you as quickly as possible.

I asked for a refund but I received a planner in the mail? What do I do? 

You have two options: 

1) Keep it. You may keep your planner and we won’t process your refund 

2) Refuse the package and get a refund. When you receive the package, write “REFUSED” on it and drop it back into a USPS mailbox; it will get returned to us. When we receive your package, we will process your refund and send you email confirmation.

I accidentally cut the elastic band when I opened my package with scissors! Help?! 

Oh no! We are sorry to hear that. We understand that accidents do happen. Here are instructions on how you can fix it: 

To prevent this from happening, please make a small incision and rip the plastic open with your hands to ensure that nothing accidentally gets cut. This is the safest way to open your planner without damaging it. For more detailed instructions, please see above video. 

I got my planner and it is damaged during shipment. What can I do?

We try our best to package your planner with extreme care, but mishaps do happen from time-to-time. We have included insurance in every shipment and you can make a claim with USPS by: Taking pictures of the damage. Contact USPS HERE https://www.usps.com/help/claims.htm and make a claim for the cost of the planner (ie: $25 or $30); let them know your tracking number (it’s the number under the bottom barcode on your shipping label) You should receive a follow up from USPS within a week letting you know if your claim was approved or not

Three of my friends listed me as a referral when they ordered from your website. When will I get my free planner?

Because we had to prioritize people who paid for their planner, we have decided that all planners earned through the referral program will be shipped in March. You will be receiving an undated Passion Planner. 

Thank you for your patience and understanding and for telling your friends about us! We will email you shortly to ask for your shipping address.

Thank You!

Just wanted to say thanks to everyone that has shared their support, enthusiasm and positivity through social media! Here are some of our favorite posts from Instagram:

 

Facebook: www.facebook.com/thepassionplanner 

Instagram: www.instagram.com/passionplanner 

Twitter: www.twitter.com/passion_planner 

Angelia's Personal Instagram: www.instagram.com/angeliatrinidad 

For more frequent mini-updates and a sneak peek into my life as a 24 year old entrepreneur. 

P.S. Again, if you've read this please kindly "like" this post so I know people actually read this stuff :) Also, if you have received your planner please let us know in the comments below!

Jonathan Lane, Erika, and 384 more people like this update.

Comments

Only backers can post comments. Log In
    1. Andrea on

      I have not yet received my planner ordered on Dec 3rd Transaction ID: 1988M4VMH6NLIDBNKIVQ37SVLVVFVGLDUU1. I have emailed twice with no reply and really would love to know what's happening? Please advise...

    2. Jaybeom Ng on

      Hi! I received my refund of 2.50USD. I rejected it as you mentioned that I should be getting 2.50 for each planner late? I ordered 4. Hope you can assist me as my email as no response from you. Cheers!

    3. Henrique Donatto on

      Backer Number: #16062
      Order Placed: Dec 3, 2014
      Survey Filled Date: Dec 11, 2014

      Hey, please could you inform the track number of my order? I haven't received mine yet. Thank you.

    4. Angelia Trinidad 6-time creator on

      Andrew Bulos on February 23 Report spam 

I received mine a week ago, and have been using it extensively since. Great planner, thanks!
      @Andrew That's great to hear!! You're welcome, thank you for the support.

    5. Angelia Trinidad 6-time creator on

      Melynda Bonner on February 23 Report spam 

I have received mine and I'm getting to know it. And me! Thanks for all your hard work!


      @Melynda That's awesome to hear! Thank you for all the support.

    6. Angelia Trinidad 6-time creator on

      Beth Cutwright on February 23 Report spam 

So close.....I can not wait!!!


      @Beth We can't wait for you to get it, enjoy!

    7. Angelia Trinidad 6-time creator on

      Lisa Deering Temoshok on February 23 Report spam 

I love my planner! Thank you! And I especially appreciate the updates -- sending you best wishes for continued success!


      @Lisa You're welcome! Thank you for the blessings and support.

    8. Angelia Trinidad 6-time creator on

      
Mark Campos on February 23 Report spam 

Mine made it intact. ^^ Thanks!


      @Mark We're glad to hear that your planner made it to you in one piece! You're welcome!

    9. Angelia Trinidad 6-time creator on

      Kelly Hostetter on February 23 Report spam 

Just wanted to give a shout out of gratitude to you for the planner I received VERY promptly--I LOVE IT!! Thank you so much for all your hard work and dedication. I count it a privilege to have played a small role in your success. BLESSINGS!!


      @Kelly You're very welcome!

    10. Angelia Trinidad 6-time creator on

      Jessica Ports Robbins on February 23 Report spam 

I got mine in the mail last week, but it was Mardi Gras here in New Orleans so I just got a chance to really dive in and get to using it today. I'm looking forward to putting the plans into action! Your updates are great, I'm constantly in awe of how much you've achieved with this Kickstarter. It makes me sad to see the folks who are complaining about not getting their planners yet, I encourage them to be patient and a bit more understanding. It's truly impressive and inspiring what you've done - the scale of the outcome of this Kickstarter has been so far beyond what you originally posted, and you've really risen to the challenge and you've scaled up your own operations admirably. The numbers you've been churning out are SO impressive! Don't let the haters get you down, PLEASE be proud of this amazing accomplishment and keep up the great work!


      @Jessica Thank you for the support! We appreciate your kind words...thank you for your patience and support!

    11. Angelia Trinidad 6-time creator on

      Linda Burbidge on February 23 Report spam 

My two arrived last week. I gave one to a friend as a late birthday gift (for her most excellent year, as she describes it) and kept one to plan my year. There will be some mistakes and disgruntled customers but remember that you're all human and most of us know you are doing the best job that you can.
Thank you for a wonderful tool and your passion behind this gift!


      @Linda You're welcome! Thank you for the support!

    12. Angelia Trinidad 6-time creator on

      Kelly Threadgill on February 23 Report spam 

I have mine! I have LOVED using it and so have my 2 friends that I gave one to! Also, thank you for offering the free PDF...I used it until I got my planners, it worked...didn't miss a beat. Great job!!!


      @Kelly That's awesome!! Glad that the PDF worked out for you while you were waiting for your planner. Thank you for your patience and support!
      @Kelly

    13. Angelia Trinidad 6-time creator on

      Diane on February 23 Report spam 

I have received my wonderful planner and am getting used to the format and the goal setting. I know that you are still working on the 2015 passion planner but I want to make sure to order my 2016! And 2017 and beyond! Love having one place for everything! Thank you!


      @Diane You're very welcome. Good to know that you like your planner!! We will be accepting orders for the 2016 planner in August and will be sending them out in October.

    14. Angelia Trinidad 6-time creator on

      Sarah McDonald on February 23 Report spam 

I have been using my planner since I received it 3 weeks ago and it is awesome!!! As a working mom, it is more important than ever for me to use my time effectively and this planner has helped me to do just that. In the insanity of a new promotion, nonprofit board, and toddler, using and following my planner helps me stay calm and focused. Recommending to everyone!


      @Sarah We are glad to hear that our planner is helping you organize yourself...that is the goal of it!! Thank you so much for your support, it is much appreciated!

    15. Angelia Trinidad 6-time creator on

      Debra Brodersen on February 23 Report spam 

I received my planner about three weeks ago, I love it. Despite computer, tablets, outlook, etc. this is by far a better product for me. My only question is how do I order next year's planner now?


      @Debra We’re glad that you like the planner! We have decided to open up orders for the 2016 planner in August so stay tuned! We plan on shipping them out in October.

    16. Angelia Trinidad 6-time creator on

      Erin Loughran on February 23 Report spam 

Loving the updates and the effort put towards making customers happy. I appreciate the transparency, and your overall business goals. Thank you!


      @Erin You’re welcome! We appreciate the support!

    17. Angelia Trinidad 6-time creator on

      
Lizzie S on February 24 Report spam 

Got mine in the post last week... all the way in Australia! Thanks so much for all your hard work and for keeping everyone in the loop about how things are going. I really like the planner, and have been using the pdf version until this point. Getting older means I tend to forgot what the hell I'm doing a lot of the time.
      You guys are doing really well under the circumstances, try not to let all the negativity get you down. And to any of those other haters reading this - seriously, get a grip! It's a planner. A cool one, but still, just a planner. Everything's gonna be OK :-)


      @Lizzie Thank you for your kind words! We do our best to handle these circumstances in the best way possible. Thank you for the support and enjoy your planner!

    18. Angelia Trinidad 6-time creator on

      Julian Baumann on February 24 Report spam 

Hi Passion-Team!
Thanks for the Great update. Just one thing:
You can still access refunds via Amazon payment by sending a message to the Support Team. (Contact Us) of course you can also do it via Paypal.
I just thought i would point this out to you.


      Hi Julian!
      You're welcome! Thank you for the advice!

    19. Angelia Trinidad 6-time creator on

      Christine on February 24 Report spam 

Its can come UNDATED? I cannot wait for next year :) I love mine - THANK YOU!


      @Christine You can now order the Undated Planner on our website!

    20. Angelia Trinidad 6-time creator on

      Weiquan Wu on February 25 Report spam 

Got my planner today. I'm from Singapore :)


      @Weiquen That’s awesome! Hope you’re enjoying it!

    21. Angelia Trinidad 6-time creator on

      Mr. Montana on February 25 Report spam 

My planner arrived too. I'm in Spain. Thanks Angela & team!


      @Mr. Montana You’re very welcome! We're happy to know that we have reached Spain!

    22. Angelia Trinidad 6-time creator on

      
Makita Surgeon on February 26 Report spam 

PLEASE PLEASE RESPOND-
      I places my order on Nov 22nd and payment of $25 for my planner came out on Dec 3rd. Can you PLEASE send me my planner ? I have emailed, made posts and no response. I don't understand how January shipments have been received and I am still waiting on mine.


      @Makita We apologize for the delay in responses! We see that you have already received your planner! If you have any other questions or concerns, feel free to email us!

    23. Angelia Trinidad 6-time creator on

      Vassiliki Samiou on February 26 Report spam 

Hello,
Totay, I received my planner. I am in Greece. Thank you!!!


      @Vassiliki That’s awesome! You’re welcome! We are really excited to hear that our planner has reached that far.

    24. Angelia Trinidad 6-time creator on

      
Kauleen Cloutier on February 28 Report spam 

Received my planner yesterday!!! A fantastic Friday surprise!!


      @Kauleen That's good to hear! Sounds like it!

    25. Angelia Trinidad 6-time creator on

      Julie Waldbillig on February 28 Report spam 

I received my planner yesterday! Thank you!


      @Julie We’re glad to hear that! You’re very welcome, enjoy your planner!

    26. Angelia Trinidad 6-time creator on

      Anna Johnson Ryndova on March 3 Report spam
      I got my planner on Friday! Yes, it's March already but it looks amazing and I really appreciate the thorough information about the current situation and clearly incredible effort that Angelia and her team were making to stick to their goals. Thank you and good luck in the future! I will be ordering several pieces for the next year.
      @Anna Sounds awesome! We will be taking orders for the 2016 planner in August and shipping them out in October.

    27. Angelia Trinidad 6-time creator on

      Heather 5 days ago Report spam
      I received my planner two weeks ago and LOVE it!
      @Heather Awesome!! Thanks for the support

    28. Angelia Trinidad 6-time creator on

      Wendy Fisher on February 24 Report spam
      Hi! You and your team are doing great work, Angelia! I got my planner in early February and haven't looked back. I'll be ordering early for 2016...
      @Wendy Thank your support! Sounds awesome...keep updated in August as we will be taking orders for the 2016 planner and we will be shipping them out in October!

    29. Angelia Trinidad 6-time creator on

      Elinor Parker on February 24 Report spam
      I got my planners! Thanks for all your hard work!
      @Elinor That is great to hear. Thank you for your support!

    30. Angelia Trinidad 6-time creator on

      @Lynette We see that you have already received your planner! Enjoy!

    31. Angelia Trinidad 6-time creator on

      @Jammes Thank you! We really are doing our best to handle these situations to our highest ability and appreciate the support!!

    32. Angelia Trinidad 6-time creator on

      @Giulia We have sent you an email via contactpassionplanner@gmail regarding your concern

    33. Angelia Trinidad 6-time creator on

      @Berwars That's fantastic! Glad you like it!

    34. Angelia Trinidad 6-time creator on

      @Amy By this time we hope that yo have already received your planner. If not, please reach out to us and send us your email address or order number and we can check that out for you.

    35. Angelia Trinidad 6-time creator on

      @Wendy Stay updated and check back with us in August! We will be accepting orders for the 2016 planner and we are sending them out in October.

    36. Angelia Trinidad 6-time creator on

      @Stevi You can now order our "Undated Planner" on our website! There are no dates and you can fill everything in how you like.

    37. Angelia Trinidad 6-time creator on

      @Giulia Hopefully by this time you have received your planner. We apologize for any inconveniences we have caused you. Thank you!

    38. Angelia Trinidad 6-time creator on

      @Kathryn Please stay tuned in August where you can preorder your 2016 planner. We will begin shipping them out in October.

    39. Angelia Trinidad 6-time creator on

      @Suzzane We are glad that you got your planners! Currently we have our undated planners for sale where you can fill out the dates and use them for your personal projects...use it how you want!! Thank you!

    40. Angelia Trinidad 6-time creator on

      @Heather That's awesome! Glad you like your planner!!

    41. Angelia Trinidad 6-time creator on

      @Giacen We are sorry about any inconveniences that we have caused you. We have looked into our system and have found that your planners are still in transit to your location. What we can do is issue you a partial refund for the months that we have passed, which is $2.50 per month that was not used.

    42. Angelia Trinidad 6-time creator on

      @Lavonne We looked up your backer ID number and we see that you answered the survey on March 9. We were not able to send out your planner since then because we were not able to obtain your information until the survey was answered. Now that we have your information, we will be sending your planner out tomorrow! Thank you.

    43. Missing avatar

      Heather on

      I received my planner two weeks ago and LOVE it!

    44. Lavonne Ponstein on

      I ordered my 3 compact planners on November 14 -- seen the note about filling out the survey -- Don't know if that ever happened -- but don't see that as my problem because you have received a payment from me.
      We have received your Nov 14, 2014 authorization to let Kickstarter, Inc., Passion Planner charge you. Details of this transaction are below:

      Authorization summary:
      ---------------------
      Recipient: Kickstarter, Inc., Passion Planner
      I have sent an email requesting an update but have never heard anything -- please respond!

    45. Giacen Yanson on

      Backer Number: #21291
      Order Placed: November 29, 2014
      Survey Filled Date: December 4, 2014

      I ordered 2 compact planners, still no news as to where they could be. I was expecting to receive them on January and was patient till the end of February but now it's March and there's still nothing. It's a bit disappointing because I've been very excited to plan my year ahead, but I still didn't receive my planners. I've emailed several times, there's no response at all. Please update me about my planners!

    46. Missing avatar

      Anna Johnson Ryndova on

      I got my planner on Friday! Yes, it's March already but it looks amazing and I really appreciate the thorough information about the current situation and clearly incredible effort that Angelia and her team were making to stick to their goals. Thank you and good luck in the future! I will be ordering several pieces for the next year.

    47. Missing avatar

      Lea Gonzales on

      I just received my planner yesterday. I was a Nov 14 backer, and it was supposed to be shipped by January. I read from update #11 that they were shipping orders placed on Nov 13-15, hoping to receive my planner by the end of January. Then this update is giving the reasons why the shipment could be late. I filled out the survey within 24hrs of receiving the link, I double-checked, even triple-checked that I had the right address. Upon receiving the package, I see the date on it posted as 02/24/2015. I'm utterly disappointed that they didn't have a working system to prioritize shipping orders placed at earlier dates. I won't believe any updates that will be posted anymore as they have broken my trust in them. I'm not even excited to use this planner anymore as I'm already using a different planner, and I won't be ordering another planner from this company again.

    48. Missing avatar

      Julie Waldbillig on

      I received my planner yesterday! Thank you!

    49. Missing avatar

      Kauleen Cloutier on

      Received my planner yesterday!!! A fantastic Friday surprise!!

    50. Missing avatar

      Vassiliki Samiou on

      Hello,

      Totay, I received my planner. I am in Greece. Thank you!!!