95% of all November Orders Shipped! + FAQ’s
Quick Shipping Update
Wooo!!! We are about 95% done with all shipments placed in November with a January shipment date from both the website and Kickstarter.
We should be able to completely get the remaining 5% done within the next day or two and from there we will be working on orders with February ship dates.
I just wanted to take a moment and say I am very proud of my team, despite having the shipment delayed for about 40 days due to the unforeseeable west coast port strikes, managed to crank out 75 days of work in about 30. This feat has taken hours and hours of hustle, accuracy, and communication. Some nights my team members would stay with me until 4 am, sticking mailing labels, packaging planners and answering emails.
The whole process hasn’t been with some mistakes here and there, but I am happy with how we have handled each hurdle. We are growing, learning, and becoming a stronger and more cohesive team everyday.
I was suppose to get my planner in January but it hasn’t arrived yet, help?
If you are a Kickstarter backer who is due for a January shipment and have not yet received your planner, please make sure that you have filled out your survey. We have about 800 people who have not filled out their survey, so we have no way of knowing where to ship your rewards. So please, fill out your survey ASAP as we will be printing those who responded late within the next few days.
If you inputted your address in a different language, your package may have been delayed because non roman alphabet characters, did not print correctly, so we have had to go back and revise each one one by one.
I received my planner in January when I was promised in December/I received my planner in February when I was promised in January and would like a partial refund, how can I go about getting one?
We apologize that you received your planner late, we want to do everything that we can to make it right.
Please do the following steps to attain your partial refund:
1) Send an email to firstname.lastname@example.org with the subject "Partial Refund" and with a short message about your situation.
2) We will then look into it and if we are at fault we will issue you a partial refund.
3) We will be giving a $2.50 refund for each planner that arrived later than promised via your credit card charged or through PayPal.
All we ask is that you please be patient with the whole process, as we must process many customer service requests everyday, but rest assured that you will receive your partial refund.
Why haven’t you responded to my email/Kickstarter message?
We currently have 15 people diligently working on emails, all day everyday. Please note that when you send a “follow up” email, your email is seen as “new” causing you to lose your place in line because we respond from oldest to newest, so please just be patient as we will get to your email in the order it was received.
Angelia's Personal Instagram: www.instagram.com/angeliatrinidad
For more frequent mini-updates and a sneak peek into my life as a 24 year old entrepreneur.
P.S. Again, if you've read this please kindly "like" this post so I know people actually read this stuff :) Also, if you have received your planner please let us know in the comments below!