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An appointment calendar, goal setting guide, journal, sketchbook, gratitude log & personal and work to-do lists all in one notebook.
An appointment calendar, goal setting guide, journal, sketchbook, gratitude log & personal and work to-do lists all in one notebook.
23,626 backers pledged $658,434 to help bring this project to life.

95% of all November Orders Shipped! + FAQ’s

Posted by Angelia Trinidad (Creator)
1,041 likes

Quick Shipping Update 

Wooo!!! We are about 95% done with all shipments placed in November with a January shipment date from both the website and Kickstarter.

We should be able to completely get the remaining 5% done within the next day or two and from there we will be working on orders with February ship dates.

I just wanted to take a moment and say I am very proud of my team, despite having the shipment delayed for about 40 days due to the unforeseeable west coast port strikes, managed to crank out 75 days of work in about 30. This feat has taken hours and hours of hustle, accuracy, and communication. Some nights my team members would stay with me until 4 am, sticking mailing labels, packaging planners and answering emails.

The whole process hasn’t been with some mistakes here and there, but I am happy with how we have handled each hurdle. We are growing, learning, and becoming a stronger and more cohesive team everyday.

FAQs 

I was suppose to get my planner in January but it hasn’t arrived yet, help?

If you are a Kickstarter backer who is due for a January shipment and have not yet received your planner, please make sure that you have filled out your survey. We have about 800 people who have not filled out their survey, so we have no way of knowing where to ship your rewards. So please, fill out your survey ASAP as we will be printing those who responded late within the next few days.

If you inputted your address in a different language, your package may have been delayed because non roman alphabet characters, did not print correctly, so we have had to go back and revise each one one by one.

I received my planner in January when I was promised in December/I received my planner in February when I was promised in January and would like a partial refund, how can I go about getting one? 

We apologize that you received your planner late, we want to do everything that we can to make it right. 

Please do the following steps to attain your partial refund:

1) Send an email to contactpassionplanner@gmail.com with the subject "Partial Refund" and with a short message about your situation. 

2) We will then look into it and if we are at fault we will issue you a partial refund. 

3) We will be giving a $2.50 refund for each planner that arrived later than promised via your credit card charged or through PayPal. 

All we ask is that you please be patient with the whole process, as we must process many customer service requests everyday, but rest assured that you will receive your partial refund. 

Why haven’t you responded to my email/Kickstarter message?

We currently have 15 people diligently working on emails, all day everyday. Please note that when you send a “follow up” email, your email is seen as “new” causing you to lose your place in line because we respond from oldest to newest, so please just be patient as we will get to your email in the order it was received.

Facebook: www.facebook.com/thepassionplanner

Instagram: www.instagram.com/passionplanner

Twitter: www.twitter.com/passion_planner

Angelia's Personal Instagram: www.instagram.com/angeliatrinidad

For more frequent mini-updates and a sneak peek into my life as a 24 year old entrepreneur.

P.S. Again, if you've read this please kindly "like" this post so I know people actually read this stuff :) Also, if you have received your planner please let us know in the comments below! 

Bruno betti, Lacey Robinson, and 1,039 more people like this update.

Comments

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    1. Missing avatar

      Ingrid Cox on

      My daughter's journal arrived and she is delighted with her Christmas gift. Your team has worked so hard on making your dream a reality. Are you planning to do an update for 2016? Thinking about repeating a gift that's gone down brilliantly!!!

    2. Missing avatar

      Tonya on

      Any update on February delivery dates?

    3. Leslie Broz on

      My daughter LOVES her planner, so much so that now her boyfriend wants one too, how do I order another?

    4. Missing avatar

      Christine on

      Ordered/backed Kickstarter mid-November, and received my 6 planners @ very end of January!! Absolutely love them. Thanks for all the hard work & hustle! :)

    5. Missing avatar

      Cametra Edwards on

      I received my planner yesterday! A made a November purchase with a January delivery date. I'm excited to get started:-)

    6. Martin Norbury on

      Please can someone check if my planner has been sent. #13779. It should be straight forward. I live in the UK. IT was backed on the 16th November...

    7. Anfernee Chansamooth on

      Pledged: Nov 26 2014
      Funded: Dec 4 2014
      Estimated delivery: Jan 2015

      Would have been great to begin using the planner from January but we can't change that now. Waiting patiently :)

    8. Tim Lebrasseur on

      Received my planner yesterday! It was worth the wait! Thank you!

    9. Missing avatar

      Ginger Dzerk & Scott Earley on

      I received my planner about 2 weeks ago! I ordered on Kickstarter in November with a January shipping date. Given all the challenges you're facing I wasn't really expecting to get it until later in the month so I was pleasantly surprised. Keep on keepin' on.

    10. Pernille Justice Star Schmidt on

      I haven't recieved my planner yet.. Ordered the 15th nov with delivery in february.. I have sent you an email about this, about a week ago, but I haven't heard anything..
      When is it arriving?

    11. Missing avatar

      Rachel Philofsky on

      I backed the project on November 12, 2014 and was given an estimated shipping date of January 2015. When is my planner coming? �

    12. Missing avatar

      Rachel Philofsky on

      I backed the project on November 12, 2014 and was given an estimated shipping date of January 2015. When is my planner coming? �

    13. Missing avatar

      Melanie Babin on

      They finally arrived! I was backer #5,872 (Nov 12). I sent an email on Feb 10 & they magically shipped on Feb 12. I'm in Calgary, AB, Canada (if that helps anyone figure out shipping times). The envelope was pretty banged up but thankfully they wrapped each classic planner separately in a bubble wrapped envelope. They are fantastic so far!!

    14. Stephanie Paredes on

      Backer number #16.783 ordered my PP on 19th of november, received it last friday! So happy! So people be patient, they will arrive :)

    15. Lilja Kristjánsdóttir on

      I am an international planner that backed the project on the 13th of November. I just received my five (!) yesterday so keep patient guys. They are coming!

    16. Missing avatar

      Vilma Lugo on

      I'm still waiting on mine that was ordered back in December. I'm disappointed that by the time I get it there will be 2 full months out of the planner gone to waste.

    17. Miranda Bennett on

      Received my passion planner today! (February 16th) Thank you so much! I know this has been really taxing on all of you working around the clock. Great work, guys!

    18. Frank Abernathy on

      I received my order on Saturday - 2/14/2015.

      Thanks for all your hard work!

      I know it's still a bit early but I'd like to pre-order a couple for 2016. ;)

    19. Missing avatar

      Christina Abes on

      I got mine the day before Valentines Day! What a wonderful surprise, because I was expecting it for another week! Thank you so much to making such an amazing product :) I've been using the pdf until now and love it so much. I definitely think that I will be buying more of these in the future years :) <3 Thank you again!

    20. Missing avatar

      Rebecca Sebald on

      Received mine on Valentine's Day! A lovely gift to myself. The planner is sleek and gorgeous! I've made use of the downloadable forms til now, and am looking forward to totally marking up my real one. Only regret is I didn't order several. Note to self for next year! I hope you'll keep current customers apprised of next year's product!!

    21. Mariz Voesenek on

      Very nice as an entrepeneur myself I'm very pleased with your succes, what is not pleasing though that I haven't received my planner yet, I live in Europe, so itcould be march for it gets here, as you can imagine I have another planner allready, because my year doesn't kick off in march or so. I emailed several time to cancel or maybe switch to the dateless one, but got no reply, kinda getting fed up with this, this has cost me $47,00 and your costumerservice is not able to respond(i'm talking weeks here not days)!!! Get more people in, we all have stuff to do aswell!

    22. Missing avatar

      Katarina Nielsen Dominiak on

      Yes!
      Yesterday at 15 o'clock my Passion planner arrived. I'm so thrilled and look forward to getting started. I love the feeling of looking through it. Thank you for the regular updates. Being informed on where and what in the process has made the waiting a lot easier.
      Very good job indeed :-)

    23. Missing avatar

      Christina Johnson on

      I received mine in early January, packed really well! Loving it so far, thank you! :)

    24. Missing avatar

      Phil Johnson on

      Pledged the Kickstarter on 11/12. Still no planner. Will you guys refund 1/12 for each month that we can't use the planner? Starting to get upset at this process. Some of these hiccups should have been thought of beforehand.

    25. Missing avatar

      Katelyn on

      Received my compact planner today (ordered Nov 19) - looks great! My hubby is still waiting for the two compacts he ordered though (also on Nov 19) - hoping they arrive early next week! We're from Ottawa, Canada.

    26. Missing avatar

      Michelle Creeley on

      Made my purchase on November 12th for a January planner and just received it today in Montreal! Definitely not a hoax, they're just incredibly overwhelmed. Thank you so much Angela & the Passion Planner team! It's really quite an awesome tool.

    27. Missing avatar

      Patricia Adams on

      Planners are BEAUTIFUL!! I was an 11/12 backer on Kickstarter (2 compacts), notified of a late January delivery date, package was postmarked 1/30, arrived two (delivery) days later, San Diego to Idaho. So, no complaints other than an annoying dock strike. Which was beyond anyone's control. My girlfriend and I love them! Plan to buy one next year.

    28. Missing avatar

      Melanie Babin on

      And another day goes by with nothing. I did the survey on Dec 4 & I know my address was correct. I sent an email to Chelsea & the main email address & no response. I was backer #5,872 on Nov 12 & it seems that I've been overlooked.

    29. Missing avatar

      Jacquie McConnell on

      I received one of the two Passion Planners I ordered at 2 separate times. It is the 81/2 x 11 and I LOVE LOVE LOVE IT! Can't wait to receive the small version I intend to give as a gift. YAY! ;0)

    30. Missing avatar

      rosalie day carifio on

      we are still waiting for our order. You mention something about 800 unverified orders - how do I find out if I'm one of the 800? where is this verification place?

    31. Megan Alissa Swartz on

      Near the middle of February I ordered two planners from your website as gifts for my mom and sister and they arrived a couple weeks ago. They both love them!

      Thanks for all your hard work!

    32. Sharon Grau on

      Got mine and I love it. Thank you soooo much for all the work you did on making them so well done. Are you making 2016 yet? LOL

    33. Missing avatar

      Rachel on

      Just received my planner! THANK YOU THANK YOU THANK YOU. Agree with the comments on adding a second ribbon, and maybe a little stiffer front and back covers as they are already a little bent with the bungee. But it's beautiful and well worth the wait. Also, I have the compact and the size is PERFECT for me to write it. Definitely more of "college ruled" than "wide ruled" which I love.

    34. Natalie Glynn on

      Received my planner a couple weeks ago, and so happy with them!

      Given the extras I bought as presents to people, who love them :)

    35. Claire Muurmans on

      I ordered my compact planner from the Kickstarter website on Nov 11 and finally received my planner in Brussels, Belgium on Feb 11 (3 months from order to delivery). I am not sure if it is correct, but the date on the USPS shipping label was January 3rd 2015, which would mean it took them almost 6 weeks to ship the item from the States to Belgium....

      In any case, now that I have it, I'm really excited to start using it! Yes, the font in the compact size is a bit small for the daily schedule section, but it's still do-able. Nice feel to the cover, and love that you have tons of space to free-write whatever you like. Only 2 comments I would say where it could be improved the next time around...1) Start the week on Monday, and not Sunday (much more visually pleasing to group the weekend together instead of splitting it across two pages) and 2) add an extra (different coloured) ribbon to keep the place of the month overview page.

      Thanks for the quality product, and I would definitely be interested in ordering again next year, (as long as it would be delivered for the start of the year). Good luck with the rest of the orders!

    36. Philip Madden on

      Received my wife's planner here in Belgium. She'll be thrilled!

    37. Mark Hood on

      Just got mine in the UK! Slightly over-packaged :) Outer bubble-wrap envelope, then a cardboard envelope, then USPS bubble-wrap package... so it arrived very safely!
      And no hassle with customs, either.

      Love the planner itself, that semi-softback binding is very tactile!

    38. Missing avatar

      Shanna lawson on

      My planner arrived ! Awesome.... Chase after your passions like they were the last bus of the night ! Thank you .... Your mother gave you a beautiful name ! Angelia, well done !

    39. Cindy Talbot on

      Love the PP. Live overseas and received it two weeks ago, despite mail carriers. Hope the kinks all get worked out and next year is less stressful for you. Great Product. I will want more.

    40. Missing avatar

      Brian D. Chandler on

      I received my 2 passion planners today and it was well worth the wait. My wife loves hers as well. Thanks so much for all your hard work, time and energy that you have put into making this such a great success for now and years to come. Much appreciated!!

    41. Terry Manning on

      Finally received my planner as I was about to take an international trip! Now I'll have one more non-electronic activity to keep me going. Looks beautiful, very good job!

    42. Michelle Mack on

      THANK YOU Angelia!!! For taking your profits and getting us our planners!
      Shame on everyone who is blaming you! Our planners could be stuck on all the ships trying to get into the port but you stepped up and made sure we got them at any cost.
      Your parents should be very proud of the ethical daughter they raised. Your business will go very far with this integrity!!

    43. Missing avatar

      Nancy Reger on

      Received mine today. thanks

    44. Missing avatar

      Ashley E Cirilli on

      I received mine today!!! Totally love it. Was more productive even today :)

    45. Missing avatar

      Melanie Babin on

      @Katie McWilliams - where are you located? I'm still waiting for mine, that I ordered on Nov 12. I'm in Calgary still waiting...

    46. Missing avatar

      Darlene Brown on

      Planners arrived yesterday. Thanks.

    47. Missing avatar

      Joan Floyd on

      I have not received my planner yet, even though I was a November 17 order. I did the survey a long time ago - how do I verify this? Is there a link to go to?

    48. Missing avatar

      Peter on

      Got my planners yesterday, they're awsome!

    49. Missing avatar

      JVB on

      I have not received my planner yet, and I've verified that I completed the survey appropriately. Please let me know when it will be shipped to me.

      Thanks,
      Julie Florio