October Update: Shipping continues + app update for Android P!
We’re in full swing with shipping and our Android P update just rolled out!
1. North America - Shipment from the US warehouse is continuing, 65% completed by now, including shipping for other North American countries (Canada Mexico).
2. Europe - Accessories for EU just arrived to custom clearance on Monday, so going through clearance right now. We anticipate it should complete the clearance process by early next week.
3. Asia and Rest of World - We just started shipment from our Hong Kong warehouse this week. It is a slow start, as the warehouse is learning to package the shipments. The pace will pick up as the team on the ground gets familiarized and things start rolling.
Please contact email@example.com with support questions and issues - and thank you for your patience. We're dealing with a ton of inbound questions as backers work through shipping logistics, get their orders, and set up their Superbooks.
Sentio Desktop for Android P! (and updated Android O instructions)
Many of you have been anxiously awaiting a working Android P solution. Happy to say that the fix is live and updated in the Google Play store. More details on how freeform windowing works in these blog posts:
VAT in Limited Countries Outside of EU and US
One issue we've been dealing with is that in certain countries (outside of EU and US), we are unable to directly deal with VAT as our 3rd party logistics company uses carriers such as UPS, Fedex, etc. Customs in each country will simply slap on a value and charge a tax to the recipient, and UPS, Fedex and certain other carriers just accept it and pass it on without providing us the option to manage it. In the US and EU, we work with specific brokers that help us 1) ensure the tax is very low and 2) allow us to cover it.
For backers that get such a notice from carriers, please email us at firstname.lastname@example.org. We will provide you with the documentation to send to the carrier and guidance on how to deal with the issue with carriers. Since we have over 160 countries, it is very difficult to initiate this on our end. Please help others on Backer Slack if you successfully overcome customs issues in your country.