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Superbook is the Universal Laptop Dock that transforms your Android smartphone into a laptop.  Get the LIMITED PREORDER PRICE while it lasts! Don't miss out - www.sentio.com
Superbook is the Universal Laptop Dock that transforms your Android smartphone into a laptop.  Get the LIMITED PREORDER PRICE while it lasts! Don't miss out - www.sentio.com
16,732 backers pledged $2,952,508 to help bring this project to life.

October Update: Shipping continues + app update for Android P!

Posted by Andromium Inc. (Creator)
73 likes

Hi backers,

We’re in full swing with shipping and our Android P update just rolled out!

Shipping updates: 

1. North America - Shipment from the US warehouse is continuing, 65% completed by now, including shipping for other North American countries (Canada Mexico). 

2. Europe - Accessories for EU just arrived to custom clearance on Monday, so going through clearance right now. We anticipate it should complete the clearance process by early next week. 

3. Asia and Rest of World - We just started shipment from our Hong Kong warehouse this week. It is a slow start, as the warehouse is learning to package the shipments. The pace will pick up as the team on the ground gets familiarized and things start rolling.

Please contact support@sentio.com with support questions and issues - and thank you for your patience. We're dealing with a ton of inbound questions as backers work through shipping logistics, get their orders, and set up their Superbooks.

Sentio Desktop for Android P! (and updated Android O instructions)

Many of you have been anxiously awaiting a working Android P solution. Happy to say that the fix is live and updated in the Google Play store. More details on how freeform windowing works in these blog posts:

Updated Sentio Desktop App

Freeform Window Instructions for Android O & P

Updated Resolution Change Instructions

VAT in Limited Countries Outside of EU and US

One issue we've been dealing with is that in certain countries (outside of EU and US), we are unable to directly deal with VAT as our 3rd party logistics company uses carriers such as UPS, Fedex, etc. Customs in each country will simply slap on a value and charge a tax to the recipient, and UPS, Fedex and certain other carriers just accept it and pass it on without providing us the option to manage it. In the US and EU, we work with specific brokers that help us 1) ensure the tax is very low and 2) allow us to cover it. 

For backers that get such a notice from carriers, please email us at support@sentio.com. We will provide you with the documentation to send to the carrier and guidance on how to deal with the issue with carriers. Since we have over 160 countries, it is very difficult to initiate this on our end. Please help others on Backer Slack if you successfully overcome customs issues in your country.

Superbook team

Ni Now, Sony Djuana, and 71 more people like this update.

Comments

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    1. Lon Seidman about 21 hours ago

      I was expecting to see mine by now, where is it?

    2. Irina Leivsgard about 22 hours ago

      where is the promised and paid product ?

    3. ABDULRAHMAN M 3 days ago

      We need our money

    4. Missing avatar

      Scott Napier 3 days ago

      I am just going to assume that I got ripped off at this point, and I am going to file a charge-back with my bank. I am tired of waiting and it is obvious that these guys are in WAY over their head. Good luck to those of you who choose to stick it out.

    5. Missing avatar

      Wayne Chng 5 days ago

      Is there anything that Kickstarter can do about this? I've had other funded projects cancel and money was refunded. At this point, that's all I want.

    6. Missing avatar

      Corran on

      I've sent you two emails asking for a refund and I haven't received any kind of reply.

    7. Karl Hettich on

      B E T R Ü G E R

    8. Missing avatar

      Xxnator@Gmail.com on

      Very sad, sad, sad, sad... this is SCAM,,,

    9. Jason The Backer on

      Wondering where my computer is...
      Not here yet.

    10. Jason The Backer on

      Yo! Where's my computer at?

      At this point, I expect Quantum to happen before I get this thing.

    11. Nunzio Sepe on

      I'm still waiting for it....

    12. R. Francis Smith on

      I guess I'm in that 35% of the US that hasn't ever gotten one.

    13. Missing avatar

      Manuel Cavazos on

      I have two that I ordered and have received none!

      Horrible!

    14. Harvey Mellard Jr on

      Where is the list of the shipping batches and when they were supposed to ship out? I cannot find the list anywhere and all these updates to the software is useless to all of the backers who paid for a Superbook, and yet to receive their device....

    15. Sahasranshu Panda on

      I have learnt my lesson after backing this product - anyone who promises a complex piece of technology in a short window without some supply chain experience is, at best, extremely naive, and doesn't deserve my backing.

    16. Missing avatar

      Toto Hugo on

      Still not received

    17. Missing avatar

      amar seeam on

      This is awful - no updates on shipping.

      Where are they now?

    18. Alexander Gräf on

      It's two years after the promised delivery, and I still have not received any goods. Please issue a full refund for my pledge of $134, backer no 13.162

      Thank you.

    19. Missing avatar

      Caroline Zartash Lloyd on

      Since 19 October 2018 we have stopped receiving updates on the order. Our original order which was part of the original funding in 2017 still has not arrived. Their website does not recognise our email address, and there is no contact page on Sentio.com website.

      This is either incompetence or a complete con. I do know I have been cheated and looks like I am not the only one.

    20. Alessandro Schiassi on

      Here's an alternative:
      https://www.kickstarter.com/projects/nexcomputer/nexdock-2
      I'm converting my old Vaio into a phone dock so I'm good, but this one seems legit as they already delivered a first version of the product.

    21. Missing avatar

      André Taube on

      Got an answer to my eMails from november 30th and december 24th on january 24th from "Mary". Since then...nothing. I´m completely convinced I´m not going to receive mine ever.
      I hope these Sentio-Guys at least learned something for their future an what it means to burn millions of Dollars from their backer.

      Here´s what they wrote..


      Mary (Superbook by Sentio)

      Jan 26, 01:12 PST

      Hi André,

      Thank you for contacting Sentio Customer Support!

      I sincerely apologize for all the delays as well as the delayed response, we have an increased volume of tickets.

      On the status of your pledge, yours might be included on the shipment issue Gordon mentioned on his previous update:

      (Just a note, Gordon's updates were all sent via Slack, I'm sorry if you've already read that, we're sending it to all because not everyone is in that platform.)

      Sentio Shipment Updates:
      (As of 12-06-2018)
      Hi guys, sorry for a bit silent on the last few weeks, a lot of holiday-related travels and issues regarding shipment cost and shipment logistics have occupied the team’s time. Unfortunately, we are still dealing with the shipment issues right now. Here is the situation:

      1. Shipment across EU/HK/US has stopped since the 2nd week of November right before Thanksgiving holidays. we have ~200-300 shipments remaining to be ship from EU/HK warehouse and 500 order for US/Canada region, as well as the ~300 order for South America.

      2. The reason we are stalled on the remaining shipments is that we are working with our logistics provider on a pricing/over-charging issue for the logistical services they are providing. We have been in active negation with them to correct the issue.

      3. We still fully intend to finish shipment those remaining orders (as well as missing accessories) as soon we work through the overcharging issue. Stay tuned for further announcements.

      (As of 12-11-2018)
      Hi guys, Good News Everyone: (from one of my favorite shows) - We have reached an agreement with the logistics provider and will be resuming shipment this week. - Once I have a chance to talk with the shipment team in detail I will have more information to provide.

      (As of 01-14-2019)

      - shipment had been much slower due to the end-of-the-year break but is still progressing
      - we are still pushing our 3PL (RushOrder) to ramp it up, and shipment should resume in a more normal pace soon (Gordon's still on it)
      - For backers/pre-orderers who emailed us for follow-ups about missing items, broken side-mounts, those who requested to make address changes before & other delivery issues, we're in constant communication with the manager of our 3PL and has mentioned that she has already set up new orders for those and that those changes have been documented.
      -For technical concerns & about the firmware, Florian will directly update you guys.

      (01-20-2019) (Update from Florian)
      Superbook Firmware Update:

      "I just published a new version of the Sentio Superbook Updater application on the Google playstore. This version will now be able to upgrade the trackpad firmware (in the same way that the Linux utility would, fixing the trackpad for some devices, and fixing palm rejection), as well as some upgrade stability improvement. The new version is 0.7.0.5 and should be rolled out in the next few hours/days by the play store."
      https://play.google.com/store/apps/details…

      We mostly post updates in Slack. To get your invite to the channel, go to bit.ly/backerslack. Thanks again for your patience while we work through this.

      Kind Regards,
      Mary

    22. Karl Hettich on

      Hallo!
      Wann werde ich mein Superbook erhalten? Bitte ein Datum nennen!
      Mit freundlichen Grüßen
      Karl

      Order 6433

      Hello,
      when will I get my superbook?
      Please name the delivery date
      Thx for Information.

    23. Scott G. on

      If you aren't going to ship this like promised, then I need to be refunded. This is ridiculous.

    24. Kent Nowviskie on

      GIVE ME MY MONEY BACK!!!!!

      YOU SHOULD BE IN PRISON.

    25. Karl Hettich on

      Hallo!
      Wann werde ich mein Superbook erhalten? Bitte ein Datum nennen!
      Mit freundlichen Grüßen
      Karl

      Order 6433

      Hello,
      when will I get my superbook?
      Please name the delivery date
      Thx for Information.

    26. Missing avatar

      Alexander McInnis on

      Dude, it's March and I haven't heard anything!

    27. Missing avatar

      Alexander McInnis on

      Dude, it's March and I haven't heard anything!

    28. Missing avatar

      Shane Pinner on

      Paid for this ages ago, have updated the phone three times now, no response from the scammers. Don't back Kickstater projects anymore. Just give me your money. Total scam.

    29. Missing avatar

      Florian on

      yet another kickstarter scam?

    30. Missing avatar

      Andrew Farkas on

      i would like a refund please.

    31. Karl Hettich on

      Betrüger? Gibt es jemanden, der das Gerät erhalten hat? Und wo es funktioniert?

    32. Missing avatar

      Hector Velez on

      I'm in the US. I am wondering if anyone has received an update to the status of their SuperBook ? Or if they have received their SuperBook ?

    33. Paul Burley on

      What's happening? 5 months have passed since the last update. Has anyone actually received one yet?

    34. Missing avatar

      Kent Hudgins on

      Two years late.At least give people an update.If you've folded,let us in on it.Kickstarter,are you there?

    35. Missing avatar

      Francisco Javier Gonzalez Merlo on

      When will I receive my laptop??? No updates???

    36. ISAO KAWAKAMI on

      Have as yet to receive mine Jakarta Indonesia.
      Any other site for update info ?

    37. Missing avatar

      Wayne Chng on

      Last update was six months. Paid for 2 years ago. This is just turning out to be flat out fraud!

    38. Missing avatar

      Paul DiPastina on

      Wow it's been six months guys

    39. Missing avatar

      ArndtiPuh on

      Funny. People still posting comments here while those scammers are sunbathing on the Cayman Islands...

    40. Missing avatar

      Alfred KOH on

      Where is my super book?

    41. Missing avatar

      barry hill on

      Hi, I haven't had an update on status on my UK order for months. We used to get fairly regular updates and now nothing. What is happening? Thx Barry

    42. Missing avatar

      Cane Prevost on

      Go to project page and click the button to report this project to Kickstarter. Maybe they will do something.

    43. Robert Stratton on

      WHT no updates, be respectful and considerate. Please provide some TRUTH

    44. Missing avatar

      James Kato on

      Where's the beef?

    45. Matthew Q on

      I'm trying to understand what the delay is with shipping. vancouver , batch 3 , waiting....

    46. Scott G. on

      We need an update...going on almost 3 years now since i've funded this.

    47. Missing avatar

      Steve MacNeil on

      Still waiting here as well. Can't be too much to ask for an update, can it?

    48. tatere on

      4 months with no news, is this just a scam?