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Superbook is the Universal Laptop Dock that transforms your Android smartphone into a laptop.  Get the LIMITED PREORDER PRICE while it lasts! Don't miss out - www.sentio.com
Superbook is the Universal Laptop Dock that transforms your Android smartphone into a laptop.  Get the LIMITED PREORDER PRICE while it lasts! Don't miss out - www.sentio.com
16,732 backers pledged $2,952,508 to help bring this project to life.

September Update: Shipping resumes and other great news

Posted by Andromium Inc. (Creator)
193 likes

Hi backers,

Let’s cut to the chase.

First piece of good news: Our ocean shipments are now in North America and will be in Europe and Asia within the next week.

Second piece of good news: We are resuming shipping in the North America starting today. Hong Kong and Europe will start shipping out by mid-September, as we are just going through the ports.

Third piece of good news: We will be rolling out an update to Sentio Desktop app in the Google Play store next week, which will have software for upgrading the firmware on Superbooks, resolving many of the early bugs including issues with power delivery, connections, etc.

YOUR ACTION NEEDED: Download or update your Sentio Desktop app from the Google Play Store next week when the new update is out. Make sure to download the new version of the app before you start playing with your Superbook so that we can do a firmware update on the device.

Fun story about tariffs

Finally, just to start your weekend on a fun note, I wanted to share the reason why our inbound shipment was delayed.

As many of you know, the US has imposed a 25% tariff on goods made in China, a policy that was announced earlier this year. When our latest US shipment was going out (with all of the cords, accessories, and Superbooks), we were told that Superbook and the trade code fell under the list, which would go into affect “sometime in August”. Our shipment was scheduled to arrive August 10th.

So we were pretty nervous.

Around the time it arrived, we found out that the list wouldn’t go into affect until August 23rd. Phew! Or so we thought. Once the shipment landed at US Customs, it was held up for inspection. This was odd, because our previous shipments had gone through without issue. Still, this was on August 15th. No problem right? Should only take a day or two to clear up.

One day became many days, and we were growing extremely concerned. 25% tariff on a shipment our size is … a lot of money. Not only that, we also had to pay a few thousand just for the inspection itself.

Double whammy
Double whammy

We found ourselves on the morning of the 22nd with still no response from the customs and 8 hours away from having to pay the heavy tariff. At 10 AM we were notified of a formal detention notice. Customs wanted to get the UL certification for our power cord (something that we should add is publicly available on the UL website). Finally, after a few hours of back and forth on paperwork, we were notified that the shipment was released.

We escaped the tariff by only a couple hours.

Happy Weekend.

Love,
Andrew, Gordon, and the entire Superbook team

Muzammil Mohamad, Tyler Style, and 191 more people like this update.

Comments

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    1. Missing avatar

      TeddyRichie on

      Ok time has passed now it's very rude of you not to give me some type of UPDATE 🤔🤔🤔🤨🤨🤨😖😖😖😖😖you have my money I DON'T like to be RIPPED off

    2. Missing avatar

      TeddyRichie on

      Ok time has passed now it's very rude of you not to give me some type of UPDATE 🤔🤔🤔🤨🤨🤨😖😖😖😖😖you have my money I DON'T like to be RIPPED off

    3. Missing avatar

      TeddyRichie on

      Ok time has passed now it's very rude of you not to give me some type of UPDATE 🤔🤔🤔🤨🤨🤨😖😖😖😖😖you have my money I DON'T like to be RIPPED off

    4. Michael Urgero on

      I've been emailing them once a month for almost a year - and I never get a response. I never get a returned email either, so whatever they're doing - it feels like they are avoiding answering a simple question. This is not how to win and retain customers. Starting to think they they took the 4.5 million and ran off with it.

    5. Missing avatar

      Tim Lepard on

      Still waiting. Class action a reasonable option? No response from Sentio to email.

    6. Missing avatar

      Mark Hall on

      I have seen no emails since #45 in September.
      and no product.

    7. glochse on

      Is there any proof of life with Sentio. No product received. No shipping updates. No communication from the Sentio team. Anyone want to join me in a class action against the founders?

    8. Paul JaYmes on

      3 months since the last update? Where's the product?

    9. Martin Robertson on

      Nothing in the UK either, notr any indication when (or if) it will eventually arrive.

    10. Missing avatar

      Scott Clancey on

      Really like the concept, was a backer in 2016. Any updates? Haven't gotten any new emails in almost 2 months, and still no product.

    11. Missing avatar

      Dean on

      I live in California, supposed to be in 2nd shipment still waiting for my new door stop

    12. Dennis Finegan
      Superbacker
      on

      In USA. Nothing yet.

    13. Tim Betters on

      Anyone know the specs on the charger incase we don't get one. I still would like to use it.

    14. Tim Betters on

      Successfully funded on Aug 20 2016. Still waiting...

    15. Chris Carrillo on

      How can I find out what "batch" I'm supposed to be included in? -Boston

    16. Missing avatar

      Donald Ross on

      I've asked Santa if he can bring me my super-book, He told me that it might be a stretch to far and that I may have to settle for a flying pig.

    17. Brendan Berg on

      A month and a half without an update, people who are receiving their units are missing the chargers. I'm not overly optimistic at this point.

    18. Lasse Jægergaard on

      Denmark waiting, too.

    19. Missing avatar

      Pascal Goffin on

      Still waiting in France! October update will be welcome! Thanks

    20. Marc Sola on

      Australia and still waiting.

    21. Missing avatar

      Josep on

      Still waiting in Barcelona!. Are there any updates on the delivery?

    22. Luigi Catuogno on

      Italy here (Batch 5 whatever it means)... still nothing

    23. Mykyta on

      Still waiting in the UK. Are there any updates on delivery? I've not received any emails or notifications. It's been 6 weeks...

    24. Missing avatar

      Don on

      Okay, so what's the latest status on delivery?

    25. Missing avatar

      Fuffi on

      still waiting in Germany

    26. Marcus Ong on

      Singapore backer. I have not received my superbook. What's happening??

    27. Missing avatar

      Peter B on

      Can you send another update on shipments. I’m in the Netherlands but there is still no product.

    28. Missing avatar

      ArndtiPuh on

      Hard to believe people are still waiting considering the fact that electronics have an half-life of less than a year. Looks like they aren’t able to pack the boxes. My 11year old could and would deliver this for some change

    29. Missing avatar

      Stanislav Klevtsov on

      Hello, my order number is #5444130. It is October 16th, still no info on shipment/tracking. My order belongs in Batch 5. I would appreciate an update on this if possible. Thanks!

    30. Missing avatar

      Carole S
      Superbacker
      on

      Still waiting in Northern California. Any (current) updates?

    31. Missing avatar

      Tom Singer on

      I received my Superbook today, but it arrived without the charger. I've been waiting a very long time for this product, and its VERY disappointing that their quality control can't include shipping every thing that's supposed to be in the box.
      The fact that contacting them about this problem is so "hands off" makes the issue even more frustrating - anyone ever heard of customer service?

    32. Missing avatar

      Michi Misha Stein on

      lalalaal ... time for an excuse update plox ... ,,|,,

    33. Missing avatar

      Robert Furfuro on

      I received my super book yesterday 10/12 /2018 . Unit will not charge phone will not pair all I get is a image of a phone plug into a computer jumping all over the screen. Where can I change this one for one that works?Why have I not heard from you? Guess i have to get my Lawyer involved.

    34. Paul Anthony Soh on

      My patience is thin!!! Who would ever fucking wait 26 months for a product since backing!!!

    35. Missing avatar

      Robert Furfuro on

      I received my super book yesterday 10/12 /2018 . Unit will not charge phone will not pair all I get is a image of a phone plug into a computer jumping all over the screen. Where can I change this one for one that works?

    36. MESNIL Mikaël on

      still waiting here in France ;-)

    37. FastEddie Gloor on

      I have a superbook I am willing to sell - cheap. $100 + shipping

    38. FastEddie Gloor on

      Just got a superbook but NOT THE superbook (gold) I ordered. When will the correct unit arrive?

    39. Missing avatar

      Urduja on

      I received mine yesterday. I live in SoCal (in case location matters). Thanks for coming through Sentio,
      My overall impression: I am satisfied with the product.

    40. Missing avatar

      Jimmy Ho on

      To everyone asking about shipping details: yes, they could be a little more transparent, but then again they've been providing updates once a month pretty consistently. This also isn't Amazon Prime; stop expecting everything to be sent to you in an instant. Have some patience.

    41. Missing avatar

      Alyssa Schrow on

      Sooo, early backer here,I was informed that I was part of thebatch 5 shipment. What is the current batch shipment as of right now?

    42. NINH Collection on

      I received mine but I don't need it anymore. Anyone interested? BLACK - 1080p - Backlit Keys - Type C Cable. I am located in California so I'll ship anywhere in the US. Thanks!

      Early backer ($99) + Upgrade ($55) = $154.00... I will cover cost of shipping/handling (priority mail) if shipped in the US.

    43. Missing avatar

      Z'ev Scherman on

      in U.S.
      Still waiting. For anything from you.

    44. Aaditya 'AJ' Shah on

      Any update? Campaigns like this spoil Kickstarter for a lot of people

    45. Robert Stratton on

      Mid October now, Waiting for an upcuse

    46. Francis Hui on

      still waiting here in Singapore already October, what's happening where is mine, can the creator pls respond................

    47. Missing avatar

      Gerry Mc carthy on

      still waiting here in Ireland.. Now October, what's happening..

    48. Benny Jo
      Superbacker
      on

      Where is my HK shipment?