July Update: More Shipping Updates, Last Address Changes, and Unboxing!
Hi backers and supporters,
Wanted to give everyone a quick update as we are finishing up the last of the 1080p batches for shipment.
1. US / North America shipments on their way! The last 1080p shipments are currently in the ocean, going from Hong Kong to the US. They’re expected to arrive between the first and second week of August, barring any delay at customs. Once they arrive, they - along with the other 6k units in the Gilroy warehouse - will all be shipped together as all of our accessories and chargers for the other 6k units are in this inbound shipment.
- We have heard that the recent 25% tariffs levied on China by the US are giving our logistics companies some concern — we will keep you guys posted as the cargo arrives if we are affected.
2. Europe's 1080p units are completing production this week. We are just short a few hundred units, which are expected to be finished by the end of this week. We should be able to send out for ocean freight next week, arriving within 3-4 weeks in the Netherlands.
3. Some HK / Rest of World units are being moved to EU shipment batch. This allows our EU backers to get their units sooner due to the additional needed time for ocean freight. The remaining HK 1080p units are targeted for completion next week, shipping out just before the US units.
4. New Community Wiki site! New wiki site added to help backers share information with each other on device compatibility and testing. Please add to the Wiki as you start using your Superbook. The new site can be found at https://sentio.wikia.com/wiki/Supported_device
5. Some early firmware issues uncovered this week with USB_PD charging being unstable on some of the 800 Superbooks shipped out. We are in the process of investigation, targeting a firmware fix for the instability in the 2nd firmware update patch.
Opening up address updating one last time
By request, we’re opening up address updating for a few more days. Address updating will close on Sunday August 5th, 2018 at midnight PST time. Please take this opportunity to update your address as well as mark your address as confirmed. We will prioritize sending out orders with confirmed addresses, as we ran into quite a number of instances in the last batch of shipments that were sent to an old address.
Go into your backer portal, click on your order, and in the Order Information area, click on the 'CONFIRM ORDER' button.
Send us your unboxing videos!
Thanks to all of you who have received and recorded your unboxing experiences. Please share them with us and the community on Slack or by emailing us at email@example.com.
Here is one of our favorites:
Andrew, Gordon, and the entire Superbook team