June update: Shipping and other progress
Hi backers, supporters, and people who have been unreasonably patient with us,
First and most important, 100 units shipped yesterday. 300 units are shipping today, and overall 800 are shipping out this week. Baby steps.
If your order shipped out, then you should receive an email confirmation of such. These are delivered via USPS in the US. Our 'Getting Started Guide' can be found here.
Second, there are a total of 6,300 units in the US. Most of these units do not have chargers (see prior problem we had with distributor). Those chargers will come in the July ocean freight shipment, and those units will ship out in July.
Third, firmware charging is now working for a good chunk of popular phones (Samsung Note 8, 8+, Pixel, OnePlus 3T, LG V20, Huawei Mate 9, HTC 10, etc). Please note: Charging compatibility list will grow, as will charging and battery capabilities. Those will be rolled out in firmware updates that will happen via the Sentio Desktop Android app.
Fourth, Sentio Desktop has its latest release on the App Store, and we’ve begun work updating it for Android P. This should be ready by Android P launch (fingers crossed).
Many backers have asked us for photo evidence of things. Rightfully so. Here they are (also please scroll beyond the photos for more important info):
More info on manufacturing
Some other important updates on manufacturing:
- We’re currently at our US warehouse to update firmware manually on the initial 800 or so units we shipped there that have an older firmware.
- Currently there are 6,300 Superbooks in Gilroy, CA, with the remainder in Hong Kong right now. We're waiting for production to finish before shipping off to Europe and US, as well as out of Hong Kong.
- Production is started back up and we will finish all of the 1080p units within the next couple weeks. We will then start on the 4K or so 768p units.
Important request - confirm your address
Since again, we’ve had a few more weeks go by than anticipated, we're going to ask all of our backers and pre-orders to verify their shipping address. Go into your backer portal, click on your order, and in the Order Information area, click on the 'CONFIRM ORDER' button.
If your address isn't correct, please let email@example.com know right away so we avoid sending the order to the wrong address.
One more note
Finally, I wanted to mention that while manufacturing kicked our collective butts, it was harder yet to ask you each time to wait for us. We’re pretty grateful that you guys have been amazingly supportive and provided us with sometimes undeserved kindness.
Andrew, Gordon, and the entire Superbook team