Risks and challenges
PRODUCTION AND AVAILABILITY.
You must take into consideration that the shipment date is indicative. We will do our best to respect such date, but delays may occur for reasons beyond our control, such as production delays, or issues with transport or Customs. Please note also that it's a shipment date, not a delivery date. Delivery timing depends on the place where you live and on the shipment method selected.
For any request or question regarding your order, please use the contact form on our website, or a private message through Kickstarter and/or the other our social profiles (FB, etc).
The specifications of components and contents, images and illustrations must be considered as merely indicative of the final product and may be subject to change without notice during final production.
Game version and retail situation
The game is Kickstarter exclusive. It means that there will not be any other version. It is possible that you find the game in the future in some fairs or e-commerce. This is simply because they acquire the games during the campaign. The campaign is not closed to retailers but is closed to a second production which could be negative for who backed this project.
An order can be canceled and fully refunded before the end of the campaign by clicking on the specific button on the order page. After the end of the campaign, the order can still be canceled within 15 days from the campaign ending date by sending us an e-mail with the specific request. Please note that in this case the refund will not include the processing costs and will be limited to the 90% of the amount paid. Besides these options, the order is considered as valid and is no more cancelable/refundable.
Participation is bound to buy a reward. It can be done also during the pledge manager phase, if available. We can not accept money as a donation. Any participation that does not end with the purchase of an asset will be canceled and refunded.
We ship by postal service or by supported courier (UPS, GLS, SDA, etc.)
We reserve the right to separate the contents of an order into different shipments or to merge the contents of different orders in the same shipment to improve the shipment's delivery speed and any required logistics management. If this happens, there will not be any additional costs to you as a customer (nor right to any refund).
Shipments made by courier or by insured postal service can be tracked and are considered insured.
Courier shipments may take about 1-2 days for Italy, 3-6 days for EU/US/Canada and 1-2 weeks for the rest of the world. Postal service shipments require about 1-2 weeks for Italy, 2-7 weeks for EU/US/Canada and 4-9 weeks for the rest of the world. Please note that the postal service in the same case can be slow and may suffer several weeks of additional delay. This happens very rarely but it is still a possibility and is out of our control. If you would like a faster delivery or wish to avoid any risk of a long delay in the arrival of the package, please use a courier service.
For any problems related to shipping, complaints must reach us within 7 days from the date of delivery.
Courier shipment insures against package loss, destruction, and package damage. Postal service insurance insures against package loss or destruction. Insurance requires a customer claim to be made when the package is delivered, not later: please ask the postal carrier to make you a receipt "accepted with reserve". Then inform us immediately.
Please remember that after 7 days from receipt of the package, the carriers and post do not accept claims about any damage that may have occurred. Please note also that the game box is not replaceable. The carrier company to decide unquestionably whether to accept the complaint and to provide the reimbursement that they deem appropriate.
If the game failed to arrive because of your mistake (wrong address, recipient absent, not picking up at courier/postal warehouse, etc.), you will have to pay an additional shipping/warehousing cost for us to re-send/re-deliver your game. This cost will also include the return costs of the game. On the other hand, if the error is ours, we will send it again to you at our expense. If the package is lost or destroyed, we will reship it at our expense only if it was insured.
Important: Please note that we will not reship any game without first having investigated what happened to the first shipment. This can be processed quickly through the courier service option but may require an additional 1-5 weeks through the postal service.
We will no longer accept complaints related to the shipments of items of this campaign (package damaged, lost or missing contents) after 6 months from the date of shipment.
If you live outside of the European Community, customs taxes may be added. If this happens, the transporter company could add a cost to the management of Customs. This usually doesn't happen for boardgames; however, please check your country's rules and regulations as this aspect will not be our responsibility.
USA-friendly, Canada-friendly, EU friendly. A project may have a "friendly" indication indicating that there are no customs fees in the specified country or area. So "USA-friendly" means that there are no customs fees for shipments to the USA. In some cases, this property may be limited to the type of shipping indicated (for example, only for the postal service).
However, please remember that this aspect only applies to shipments that include the game/product object of the project and the items shipped with it. Does not include any other orders made separately on our sites.
Please consider also that the "friendly" indication may in very rare cases and for reasons beyond our control lapse if the international commercial conditions change. For example, participants in Great Britain could find themselves paying customs duties for Brexit; the same could happen for participants in the US if the Government adds specific duties for boardgames. In the unlikely event that this should occur, you will be required to pay the import duties, as required by the law of your country of residence.
After a few weeks from the end of the campaign, the Pledge Manager will be active. This procedure allows participants to confirm and revise their order, to purchase addons and to update their profile/delivery address. The Pledge manager will be up for a few days to a specific deadline. We strongly recommend all participants to complete the pledge manager within the expiration date. If not, please consider that:
- Any campaign special price for addons expires with the Pledge Manager deadline. After that date, all addon will be available at a normal price.
- We will not able to guarantee the availability of any exclusive content made in limited quantity.
- We will not able to guarantee the scheduled shipment date as a delay could happen.
- We will not able to guarantee the pickup at a Fair's Booth (if available in the project).
- (24 days)