Campaign Update #78 - Shipping Update Cont.
Hi all, this is Allen again for your weekly shipping update.
GTS has dispatched all of the US backer rewards. At this point, US fulfilment is considered complete. We also got confirmation that Canada shipment has been received and is in processing with Snakes & Lattes. Canadian fulfilment should start later this week, but I was warned it might flow into next week, depending on how things go there.
A quick note for the backers in the "Rest of World" zones, your shipment may take a bit longer to get to you depending on the carriers that are available to us via ExChain. If you're concerned with your particular order, please don't hesitate to contact us and we can provide you with more details.
For all other regions, your fulfilment is also considered complete.
Stickers will be handled by the Smiths team here in Australia. For a quick refresher, below is a diagram of the bits that the stickers will address:
The sticker will be approximately business card sized and address the above three items. Please note that these errors do not affect gameplay and we highly recommend players not to wait for the stickers to play your first game.
If you have a support request, please send them to email@example.com.
For those that have sent us requests regarding damaged parts, we'll be sorting these out very soon. We're holding off until a majority of backers have received their rewards for us to collate the pool of parts required for replacement. As we have to work with different fulfilment partners, it's usually best when we can issue batched replacement orders rather than in dribs and drabs. Furthermore, most of our fulfilment partners are not familiar with the game, so we need to provide specific instructions on what parts need to be sent where.
- Allen and the Smiths of Winterforge team