Campaign Update #77 - Shipping Update Cont.
Hi all, this is Allen again for your weekly shipping update.
We've had backers notify over the past few days that they haven't received any shipment notification from GTS. Furthermore, some backers have cited they've seen Smiths at their FLGS.
The note I got from GTS regarding fulfilment status (Friday, 20 July) is that they've been waiting for the shipping labels from UPS and that as soon as they have them, fulfilment will commence (I don't know why this wasn't already organised). With regards to some retailers getting retail editions of the game, I was told it was a miscommunication between GTS and UPS. GTS has issued a ceasing of all retail copies of Smiths until fulfilment completes but little can be done with the units that have slipped through in the interim.
Due to much of the exchange I had with GTS happened at the tail end of this week, I still don't have a lot of clarity on the situation. Nevertheless, this was rather disappointing news, to say the least.
The delay has been excruciating for us and our US backers. These mishaps add to the laundry list of things we have to manage, and also damage our reputation and to our service providers. Suffice to say, we would like nothing more than to get these games into your hands and wrap up the project.
For all other regions besides US and Canada, your fulfilment is considered complete.
If you have a support request, please send them to firstname.lastname@example.org.
For those that have sent us requests regarding damaged parts, please give us a bit of time to organise them. Our current priority is to help the small number of backers that should have received their parcels but for whatever reason, the parcel hasn't arrived yet.
- Allen and the Smiths of Winterforge team