Campaign Update #73 - Shipping Update Cont.
Hi all, this is Allen again for your weekly shipping update.
I had a call with GTS this week for a status update on fulfilment. To both GTS and our surprise, the cargo is still in rail transit. Sherwood logistics reached out to GTS earlier in the week stating that the shipment should arrive in a few days. On GTS' side, everything is ready to go, and everyone is just waiting for the goods to come so we can get the rewards dispatched as soon as possible.
Some backers have reported that CoolStuffInc has listed the game on their site. CoolStuffInc has not physically received the games yet as the retail copies of the game are on the same shipment as the Kickstarter editions.
GTS Distribution is both our fulfilment partner and our distributor, so they can tightly control the release schedule of the game. They won't physically release the game to retail until fulfilment to our backers is complete.
Some backers enquired if the retail version has the same print that the Kickstarter backers receive. Yes, we have produced both editions in the same print run.
I got a report back from Annika this week that almost all EU rewards (except for three orders) have shipped. If you have not received a dispatch confirmation email, please email us (email@example.com).
VR Distribution has sent out all of the backer rewards. If you have not received your game within the next few days, please get in touch with us (firstname.lastname@example.org).
Rest of the World
ExChain has finally transferred our account and also cleared the shipping funds that were held by the Dongguan warehouse. We've provided all the paperwork, and we are just waiting for the goods to be released to the warehouse for the dispatch process to begin.
Apologies for the delay if you have sent us a support email this past week. We've had a higher than usual volume of support these past few weeks due to our other Kickstarter campaign. Please expect a response from us within the next few days.
- Allen and the Smiths of Winterforge team