Campaign Update #71 - Shipping Update Cont.
This is Allen again for your weekly shipping update.
The shipment has arrived. I've had confirmation from GTS that they've had contact with the forwarder and is coordinating to receive the cargo. Right now, everything is on schedule for the arrival date to the GTS warehouse June 15th.
Annika from HappyShops has received the cargo. They are waiting for some additional custom packaging material which should arrive in the next day or two. Expect to see an email from HappyShops confirming that your reward has been dispatched this week.
According to the Vessel Tracker, the cargo has moored in the Port of Adelaide as scheduled. Next step is customs clearance and a very short trip to the VR warehouse (who is also based in Adelaide).
Rest of the World
Global ExChain is our fulfilment partner based in Hong Kong who is responsible for the rest of the world fulfilment. The packages are currently on hold until we get confirmation from our HK fulfilment agent that funds are cleared. I'm expecting to hear back tomorrow and the process shouldn't take any longer than a day or two. For more details on the ExChain partnership, please refer to the most recent comment I made in last week's update.
Lastly, I want to take this opportunity to address the frustration many backers are having with the fulfilment process. I am keenly aware that updates like these, which occur every week only serve to remind backers that your game has not arrived yet. I have made it a routine to provide weekly updates on every project we've done. I do this because I think there is value in keeping backers informed.
Logistics and fulfilment is a long and slow process that I do not have a lot of agency over. So I realise some of the weekly updates are just me relaying information that may not seem all that informative.
If you feel weekly updates frustrate you, please let me know. I am happy to take feedback and change our update process to better serve you.
- Allen and the Smiths of Winterforge team