We will ship to EU addresses from an EU depot. If for some reason your locality requires you to pay a tax or fee to receive such shipments those costs must be paid by you. We cannot guarantee that there will be no such cost but we plan to use a shipment system similar to that used by most successful EU friendly Kickstarters so if you have in the past received such packages without extra costs you should receive ours without those costs too.
We offer a no-questions-asked refund policy. You can get a 100% refund within 10 days of the close of the campaign. Thereafter we can refund 92% of your pledge (a full refund minus the Kickstarter and payment processing fees we cannot recover). You can request a refund any time before your Reward is shipped.