Use this space to cheer the creator along, and talk to your fellow backers.
Have a question?
Hi @Neil, sent you a private msg for more detail!
Hi @Alchema, I have the same problem as @Liz, could it be because I have an older WEP encrypted WiFi network rather than WPA?
Hi Liz, I've sent you a message to check the problem.
Got my alchema and am excited to make some cider. However, it will not connect to my phone, no matter what I try. Also, the ring does not stay lit up like in the video, nor is it blue. Does this have something to do with the problem? I have followed the instructions in the app and there is nothing additional for troubleshooting. Any help would be appreciated! Thanks.
Hi @Cindy, our ship got held by the Custom for inspection. We will dispatch right away once our ship is released from the U.S. Custom.
Any update on the extra pitchers?
Hi Grahm, sent you a private msg.
Hi Bonnie, sent you a private msg.
No response to my message. I also can’t connect to the machine to the phone. Have tried turning Bluetooth off and on and unplugged the Alchema and plugged it back on without success. The phone does see it but the instructions say to only connect to the app and the app won’t connect!
Hi, arrived today. Looks great, but like another backer I'm getting "App not available in your country". Am in Singapore, on Android. Is there an .apk you can send me? thanks
Hi @Yu-Cheng, what can I say, it's good to be your friends!
Got my Alchema this week! But can’t enjoy it since I am pregnant:’( but my friends will enjoy my cider in the summer!
Hi @Philip, no worries! Glad to know you got it. :)
Mine arrived yesterday. I was really worried that it wouldnt arrive at all. Thank you so much for keeping to your word. There are too many Kickstarted projects that just disappear. I am going to go buy some fruit to make some cider will let you know how it works out.
Hi @Ryan, sure, we will make a May update soon. Pitchers are on their way to the U.S. now. Will be dispatched in late May or early June.
Can you post for all those including me who ordered the extra pitcher but only got main unit. When do the extra pitchers arrive?
Hi @Roy and @Keegan, we've replied you with a private message, please check your message box!
Update - I just got a response via Messenger that mine are due to arrive tomorrow! Yay!!
I've also gone in and sent both an email (in response to the 'all units have shipped' one we just received) and a Facebook Messenger note asking about the status of my units because I haven't received either them or any tracking information. Backerkit says my rewards were shipped on March 31st - I can only guess/hope that's referring to the yeast packets since they were already sent out. Hopefully I'll hear good news soon....
The device is working great and I've already gotten 2 ciders made.
I'm trying to create my own recipe through the app and it keeps telling me I need to set the yeast package weight to null.
Any idea on getting it to work?
Question. I went onto backerkit and it does not have the tracking on it. I got an email today saying that I have a shipment arriving tomorrow that I need to sign for. I am hoping this is what that is, but I have not received any other communication on tracking information. The tracking number ends with 4327. Am I getting my alchema tomorrow!?!
Hi @Ben, @Cara, yours should come in this week. We are checking shipping status with our logistic company now.
Hi @Ryan, I'll send you a private message to check the status.
I've got an Android 7.0 but it says the App isn't available in my country. Yet my friends with Iphones can download without issue. Any advice?
Any word on the second shipment dates? Last I heard I was part of that, yet I haven't received a device yet and its may. An update or shipping date would be great...thanks
Is mine coming this week too or is it later in May?
Hi @Dave, we will dispatch your order later this week. You should have it next week.
How can I get the ETA on my device?
Hi @David Clarke, we've sent you a private message to answer your question. :)
Hi @Kees, we've sent you a private message regarding the address change.
@ALCHEMA - Please contact me regarding an emergency change of address. Thanks.
How do I get on Backerkit to find out the status of my shipment - It keeps asking me for a survey but I never get one in my email when I ask for it.
i would like to know when my Alchema is going to arrive - we are traveling some of the time so would be helpful - i am backer number 534. Thanks
Hi Jason, sorry that it seems like we missed your email. We will resend yeast packets.
Hi @Yu-Cheng, we've sent you a private message, please check your message box.
I ordered an additional pitcher and extra yeast packets. I haven't received them yet but I received the system already. I messaged you already but haven't gotten a response.
I am moving from current address in mid-May... not sure if the device will arrive by then... when will the shipment happen for Canada?
Hi @Melissa, I've sent you a msg to check the status.
I put my first batch of simple cider in 2 days ago. At first it said it would take 4 days to ferment. Today it switched to 38 days to ferment. Should I open it? I followed the recipe perfectly.
Cool! Can't wait!
Hi @Roy, we will give you the tracking number when it is dispatched inland.
So late April / Early May... Is there a ship I can track online?
Hi @Karen, we resend the yeast packets. :)
Hi @Image, sorry for the wrong alert on Backerkit. It seems auto-switched all status to shipped when last time we enter tracking numbers of the first 230 units we shipped. But we will dispatch other 400 devices this week. And yours is among these! :)
Still waiting for my Alchema. Backer 590. Backerkit.com says it shipped on 03/31/18...
Also FYI for anyone else in Canada custom charge is $74 😒
Hi I just received my Alchema today but have not received any or the yeast packets that I ordered. What do I do?
So excited!! After of week of disappointment. The Alchema works with the Pixel XL 2. Started my first batch of Mead! More to come.
Hi @Acacia, your device is on the sea and should arrive in the U.S. this week. We'll dispatch devices once they get to the warehouse. You should have yours before moving!
I'm moving in early May. I see on Backerkit that my unit was shipped. Can you tell me what the estimated deliver is? Thanks - can't wait!!
Hi @eric, thank you for lettin us know your Alchema works fine! :)
Hi @Philip, we shipped one batch last week and there is one more will be shipped in late April. All backers will receive their device in May lastest. :)
Hi Meredith, I just replied you a private message. Please have a look. :)