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Make your own delicious craft cider at home from fresh fruit. Explore creative flavor combos with your friends and family.
Make your own delicious craft cider at home from fresh fruit. Explore creative flavor combos with your friends and family.
Make your own delicious craft cider at home from fresh fruit. Explore creative flavor combos with your friends and family.
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    1. ALCHEMA Creator on June 4

      Hi @Neil, sent you a private msg for more detail!

    2. Neil Ardron on June 4

      Hi @Alchema, I have the same problem as @Liz, could it be because I have an older WEP encrypted WiFi network rather than WPA?

    3. ALCHEMA Creator on June 4

      Hi Liz, I've sent you a message to check the problem.

    4. ¡Liz!
      Superbacker
      on June 2

      Got my alchema and am excited to make some cider. However, it will not connect to my phone, no matter what I try. Also, the ring does not stay lit up like in the video, nor is it blue. Does this have something to do with the problem? I have followed the instructions in the app and there is nothing additional for troubleshooting. Any help would be appreciated! Thanks.

    5. ALCHEMA Creator on May 29

      Hi @Cindy, our ship got held by the Custom for inspection. We will dispatch right away once our ship is released from the U.S. Custom.

    6. Cindy Cates on May 27

      Any update on the extra pitchers?

    7. ALCHEMA Creator on May 22

      Hi Grahm, sent you a private msg.
      Hi Bonnie, sent you a private msg.

    8. Bonnie Steinkamp on May 21

      No response to my message. I also can’t connect to the machine to the phone. Have tried turning Bluetooth off and on and unplugged the Alchema and plugged it back on without success. The phone does see it but the instructions say to only connect to the app and the app won’t connect!

    9. Graham. Kelly on May 18

      Hi, arrived today. Looks great, but like another backer I'm getting "App not available in your country". Am in Singapore, on Android. Is there an .apk you can send me? thanks

    10. ALCHEMA Creator on May 14

      Hi @Yu-Cheng, what can I say, it's good to be your friends!

    11. Missing avatar

      Yu-Cheng Fu on May 11

      Got my Alchema this week! But can’t enjoy it since I am pregnant:’( but my friends will enjoy my cider in the summer!

    12. ALCHEMA Creator on May 11

      Hi @Philip, no worries! Glad to know you got it. :)

    13. Philip Lester on May 10

      Mine arrived yesterday. I was really worried that it wouldnt arrive at all. Thank you so much for keeping to your word. There are too many Kickstarted projects that just disappear. I am going to go buy some fruit to make some cider will let you know how it works out.

    14. ALCHEMA Creator on May 10

      Hi @Ryan, sure, we will make a May update soon. Pitchers are on their way to the U.S. now. Will be dispatched in late May or early June.

    15. Missing avatar

      Ryan Sullivan
      Superbacker
      on May 9

      Can you post for all those including me who ordered the extra pitcher but only got main unit. When do the extra pitchers arrive?

    16. ALCHEMA Creator on May 8

      Hi @Roy and @Keegan, we've replied you with a private message, please check your message box!

    17. Tina Good
      Superbacker
      on May 7

      Update - I just got a response via Messenger that mine are due to arrive tomorrow! Yay!!

    18. Tina Good
      Superbacker
      on May 7

      I've also gone in and sent both an email (in response to the 'all units have shipped' one we just received) and a Facebook Messenger note asking about the status of my units because I haven't received either them or any tracking information. Backerkit says my rewards were shipped on March 31st - I can only guess/hope that's referring to the yeast packets since they were already sent out. Hopefully I'll hear good news soon....

    19. Keegan Turner on May 7

      @Alchema
      The device is working great and I've already gotten 2 ciders made.
      I'm trying to create my own recipe through the app and it keeps telling me I need to set the yeast package weight to null.
      Any idea on getting it to work?

    20. Roy P
      Superbacker
      on May 7

      Question. I went onto backerkit and it does not have the tracking on it. I got an email today saying that I have a shipment arriving tomorrow that I need to sign for. I am hoping this is what that is, but I have not received any other communication on tracking information. The tracking number ends with 4327. Am I getting my alchema tomorrow!?!

    21. ALCHEMA Creator on May 7

      Hi @Ben, @Cara, yours should come in this week. We are checking shipping status with our logistic company now.

      Hi @Ryan, I'll send you a private message to check the status.

    22. Ryan Griffith on May 7

      I've got an Android 7.0 but it says the App isn't available in my country. Yet my friends with Iphones can download without issue. Any advice?

    23. cara addy on May 6

      Any word on the second shipment dates? Last I heard I was part of that, yet I haven't received a device yet and its may. An update or shipping date would be great...thanks

    24. Ben Mehne on May 2

      Is mine coming this week too or is it later in May?

    25. ALCHEMA Creator on May 2

      Hi @Dave, we will dispatch your order later this week. You should have it next week.

    26. Missing avatar

      Dave on May 2

      How can I get the ETA on my device?

    27. ALCHEMA Creator on May 1

      Hi @David Clarke, we've sent you a private message to answer your question. :)

      Hi @Kees, we've sent you a private message regarding the address change.

    28. Kees Vermeulen on April 30

      @ALCHEMA - Please contact me regarding an emergency change of address. Thanks.

    29. Missing avatar

      David Clarke on April 30

      How do I get on Backerkit to find out the status of my shipment - It keeps asking me for a survey but I never get one in my email when I ask for it.

    30. Missing avatar

      David Clarke on April 30

      i would like to know when my Alchema is going to arrive - we are traveling some of the time so would be helpful - i am backer number 534. Thanks

      David

    31. ALCHEMA Creator on April 30

      Hi Jason, sorry that it seems like we missed your email. We will resend yeast packets.

    32. ALCHEMA Creator on April 30

      Hi @Yu-Cheng, we've sent you a private message, please check your message box.

    33. Missing avatar

      Dave on April 28

      How can I get the ETA on my device?

    34. Jason Hardee on April 27

      I ordered an additional pitcher and extra yeast packets. I haven't received them yet but I received the system already. I messaged you already but haven't gotten a response.

    35. Missing avatar

      Yu-Cheng Fu on April 26

      Hello,
      I am moving from current address in mid-May... not sure if the device will arrive by then... when will the shipment happen for Canada?

    36. ALCHEMA Creator on April 24

      Hi @Melissa, I've sent you a msg to check the status.

    37. Melissa Smith on April 24

      I put my first batch of simple cider in 2 days ago. At first it said it would take 4 days to ferment. Today it switched to 38 days to ferment. Should I open it? I followed the recipe perfectly.

    38. Image Hero on April 24

      Cool! Can't wait!

    39. ALCHEMA Creator on April 23

      Hi @Roy, we will give you the tracking number when it is dispatched inland.

    40. Roy P
      Superbacker
      on April 23

      So late April / Early May... Is there a ship I can track online?

    41. ALCHEMA Creator on April 23

      Hi @Karen, we resend the yeast packets. :)

      Hi @Image, sorry for the wrong alert on Backerkit. It seems auto-switched all status to shipped when last time we enter tracking numbers of the first 230 units we shipped. But we will dispatch other 400 devices this week. And yours is among these! :)

    42. Image Hero on April 23

      Still waiting for my Alchema. Backer 590. Backerkit.com says it shipped on 03/31/18...

    43. Missing avatar

      Karen Hall on April 20

      Also FYI for anyone else in Canada custom charge is $74 😒

    44. Missing avatar

      Karen Hall on April 20

      Hi I just received my Alchema today but have not received any or the yeast packets that I ordered. What do I do?

    45. Missing avatar

      John Pfister on April 19

      So excited!! After of week of disappointment. The Alchema works with the Pixel XL 2. Started my first batch of Mead! More to come.

    46. ALCHEMA Creator on April 19

      Hi @Acacia, your device is on the sea and should arrive in the U.S. this week. We'll dispatch devices once they get to the warehouse. You should have yours before moving!

    47. Acacia Phillips
      Superbacker
      on April 18

      I'm moving in early May. I see on Backerkit that my unit was shipped. Can you tell me what the estimated deliver is? Thanks - can't wait!!

    48. ALCHEMA Creator on April 18

      Hi @eric, thank you for lettin us know your Alchema works fine! :)

    49. ALCHEMA Creator on April 18

      Hi @Philip, we shipped one batch last week and there is one more will be shipped in late April. All backers will receive their device in May lastest. :)

    50. ALCHEMA Creator on April 18

      Hi Meredith, I just replied you a private message. Please have a look. :)

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