Wooden Bits/Replacement Parts
Just a quick update today concerning the kodama meeple and wooden discs in the deluxe version.
We have noticed some comments regarding some backers having issues with their discs: some are not perfectly round or not completely smooth. We would like to assure backers that the samples we approved did not have these issues.
For a bit of insight, when sourcing wooden components at such a high quantity (around 50,000 in this case) there will always be some yield of issues like these. It is far more common than some may think. We entirely understand our backers wanting everything to be consummate, but unfortunately we are not present for the packaging and sorting process. We merely approve a sample which should represent the vast majority of units.
Some kodama meeples also seem to have had their poor arms snapped off during manufacturing/shipping. Electing for such a dynamic design for a wooden piece of course comes with the potential for this to happen, but the good news is that we planned ahead and sourced more of these for replacement parts. We are hoping to have these parts delivered to us some time in the next week, wherein we can address issues. The good news is, in the interim, the kodama meeple is merely a first player marker.
HOWEVER, we do not have excess discs in our possession as these were only in the deluxe editions. Our two options for replacements on these are:
- Use bits from damaged copies--there is usually less than 10 units in an order this large
- OR we begin gutting undamaged copies, which we would prefer not to do
For those of you with egregious issues with discs, we will do our best to help, but in the interest of full disclosure, it will be difficult to replace discs with issues like not being perfectly smooth or round. Again, we understand this will disappoint some, as they were one of the components of the deluxe version, but unfortunately the combined cost of shipping ($3.50 on average in the US) to ship even one disc with having to open undamaged copies adds up quickly.
Any other issues with your copy of the game needs to be captured in a form via our site, which you can fill out here. Comments or direct messages regarding parts will not be addressed, so please use the form, including images of your issue. It helps us to track issues across a print run and share this info with our manufacturing partner.
If your game was damaged in shipping, please read the last update and contact our fulfillment partner Ship Naked. They will help to correct these issues as quickly as possible.
OH, and lastly, to answer a couple of questions:
- The extra set of kodama meeple stickers in the deluxe version of the game is just that: and extra set just in case.
- The three tokens of kodama are meant to be placed on the winner's tree and photographed. Be sure to share your tree on social media with us, or on our BGG page!
Thanks again, Happy Easter, and enjoy your game!