We only used premium materials and offer a lifetime warranty. We will repair or replace any blankets that somehow don't hold up to do what the bag was designed to be used for. We do not offer refunds or returns on blankets that were received as a Kickstarter reward.
We’re passionate about creating amazing products and Kickstarter is a way for us to launch our brand. As you've read, Kickstarter isn't a store and rewards are a thanks for supporting the project which is why we cannot offer refunds or returns.
Your pledge means so much and we take it very seriously. We will do anything we can to make sure that this exchange leaves with good vibes for everyone involved.
Backer support is what allows us to grow and design new products. We in turn want to reward you for your support in the form of a gift. We put your funds to work and are passionate about building new and exciting products.
Thank you for your understanding and your support. If your reward doesn’t have value to you, you can:
1. Give your reward another chance. If the product performs differently than you were expecting, there might be a way to enhance your experience. Reach out to us and we can give you tips on how we’ve found “pro tips” and ways to make great use out of your reward.
2. Make an excellent gift
3. Ebay, amazon, etc are great routes to go as the reward you received from us was sold at a discounted rate
If you have questions reach us at firstname.lastname@example.org if you have any questions