Frequently Asked Questions
Our current plan is to be shipping no later than November 2019. Please understand that is our goal and we are going to push as hard as we can to make that happen.
This schedule was built with realistic timelines based on our manufacturing schedule. We use the funds from this campaign to purchase materials, have them cut + prepared, then assembled.
Machines break, factories flood, and there can be unforeseen circumstances that we will work through as best as we can. YOU are who will bring this bag to life and so we'll grind to make it happen because we take your pledge very seriously.
Updates will be given along the way and we will communicate very openly about what is going on.Last updated:
If you're in the US, we'll be shipping your package out of our Provo, Utah fulfillment center using a ground service (USPS First Class Mail. These packages will have tracking information that will work within the US).
If you're outside the US, we'll be shipping your package out of our Provo, Utah fulfillment center using a ground service (DHL mail that will be handed off to your local post office in most cases).
These packages will have tracking information that will work within the US and will notify you once it gets to your country. From there you will have a local tracking number that you can track with your local postal service.Last updated:
You are responsible to pay for customs imports. Customs fees are NOT included with your shipping and reward payments.
Note: We cannot mark the package as a gift and the value will be declared as the total value of the items contained in the shipment.Last updated:
By golly, yes you can!
First of all, we’re so pumped you want more than 5! To add additional blankets on top of the pledge you selected you will need to add $120 per blanket on top of your pledge amount.
1. Visit the project page and click the “Manage your pledge” button that appears next to your pledge amount.
2. On the next page, select "Change your pledge," and then simply add $130 for each extra blanket you'd like.
When we send out the survey via BackerKit we will collect the additional shipping required for the additional blankets.
Just a reminder that it's only possible to select one reward tier at a time.Last updated:
Yes, the blanket is machine washable and you can tumble dry it on low.Last updated:
Possibly. We want to add more colors but new colors can add a lot of stress on fulfillment accuracy & inventory management. We've chosen to stick with grey for now and you will be the first to know if we add any colors.Last updated:
We are so confident in our product's build that we have added a lifetime warranty - plain and simple. If the blanket doesn't hold up for what it was designed for then let us know and we've got you covered.Last updated:
We only used premium materials and offer a lifetime warranty. We will repair or replace any blankets that somehow don't hold up to do what the bag was designed to be used for. We do not offer refunds or returns on blankets that were received as a Kickstarter reward.
We’re passionate about creating amazing products and Kickstarter is a way for us to launch our brand. As you've read, Kickstarter isn't a store and rewards are a thanks for supporting the project which is why we cannot offer refunds or returns.
Your pledge means so much and we take it very seriously. We will do anything we can to make sure that this exchange leaves with good vibes for everyone involved.
Backer support is what allows us to grow and design new products. We in turn want to reward you for your support in the form of a gift. We put your funds to work and are passionate about building new and exciting products.
Thank you for your understanding and your support. If your reward doesn’t have value to you, you can:
1. Give your reward another chance. If the product performs differently than you were expecting, there might be a way to enhance your experience. Reach out to us and we can give you tips on how we’ve found “pro tips” and ways to make great use out of your reward.
2. Make an excellent gift
3. Ebay, amazon, etc are great routes to go as the reward you received from us was sold at a discounted rate
If you have questions reach us at firstname.lastname@example.org if you have any questionsLast updated:
Absolutely! Here's what you need to do:
1. On Kickstarter go to Backed Projects
2. Click on Manage your pledge
3. Click on Change your pledge
4. Select new pledge option, click continue, & confirm changeLast updated:
Don't see the answer to your question? Ask the project creator directly.Ask a question