Use this space to cheer the creator along, and talk to your fellow backers.
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Got it... Did not realize there was comments in the updates themselves... at least not on the app.
@Benjamin Mealer - The comments of the update itself.
Hi Nick. Where in the comments? These comments in the kickstarter? I don't see anything from wood robot posted in awhile.
They said in the comments that it’s estimated date to hit the fulfillment centres in each of the countries. So likely past Customs.
I’m surprised that Canada is that early given that the boat is going through the Panama Canal. It is expected to leave in 2 weeks though, so a month of travel and 10 days to get through customs and to Toronto
Complaining is one thing... Asking for a refund is another... I don't think I will be asking for a refund. Do the dates mean they are past customs and in the warehouse or is this a date arriving in port?
I told you this would happen.
Wood Robot posted a great and informative update and people are still complaining.
Last update was good! I figured they would be a few months behind schedule at the least. I haven't been worried at all. Its not easy to ship packages that big all over the world. However, I had a feeling that these things were not going to be ship out in backer order as that wouldn't be logistical practical, in terms of cost.
So east coast should have 4x6 tables complete with table tops and accessories by Mid September?
I understand and share many of the frustrations that have been expressed here. I have been backing stuff on Kickstarter for a long time now and I have long grown accustomed to the delays. I almost didn't back this table after my last KS furniture buy. It was the Paradise Computer Desk. This was the second attempt by the same company for essentially the same product. Ultimately only about 30-35 folks received their tables and this only after spending almost $200 more on shipping, after having already paid for shipping. Those that jumped on submitting money for shipping, myself included, received their tables a few days later. After that, the company folded, nobody else received their tables and many of the tables were sold online by a liquidator.
I am receiving a game I back on KS in 2016 this week, over a year late. This is a game, nowhere near the amount of hassle as making and shipping furniture. I say this only to say that we are at least going to actually "receive" our tables. While the communication here has been terrible, and the constant pushing of new Warhammer Tables is annoying when we have yet to receive anything, but again out stuff is starting to ship. Assuming they stay on track, it will be about 8-9 months late when I receive everything I pledged for. In KS math, 8-9 months late is not much of a surprise, or an outlier. I am sure other KS campaigns for furniture have gotten their products out faster, but this one is still fulfilling orders and the fact that they are pushing their Warhammer stuff and looking for new buyers means we are going to get our stuff.
Both...they are like schrodinger's cat
I'm a bit confused on the new shipping update, it shows 4.6 black table tops both being in warehouse already and arriving 7-14, so which is it?
Maybe I shouldn't have gotten rid of my dining table 2 months ago. Have been using a pull out table since then. Only another 2-3 months to go.
This is a clusterf*ck.
I'm grateful for the shipment timetable, but I can't say that I'm happy to see that it's going to be almost another 2.5 months before the tabletops arrive for the east half of the US.
Had I been asked beforehand I'd have preferred to have everything shipped to me at once rather than in this piecemeal fashion and having three giant boxes filling up my office for 4+ months.
In case someone missed the answer on the update...those dates are for arriving in the country
Finally an update. August for Australia, but are those dates when they are arriving in the country, or when they are leaving China?
I have a big board game weekend planned on June 30th. Never received an email. Nothing. :(
so what address are people emailing to get information? starting to get a bit peeved that ive not got my table yet. im in the UK so I would think looking at the community tab that Europe is only going to need 1 container to fulfil all kickstarter orders and that was supposedly sent back end of may as told in update 71 but since then (to my knowledge) no mentions of container for Europe?
Matthew, I think they removed your comment on Facebook.
Kickstarter takes about 10% of the pledge amount.
Meanwhile, they told me today (April 7th 'first orders' e-mail, no updates since) that the fulfillment company us having trouble, and they can either keep searching for the 'missing tables', or get another sent over. No mention or any June 20th shipment, quality control, etc. To add insult to injury, they want to keep 8% for Kickstarter fees to refund my money.
"HI Chris, thanks for your note. We have been waiting for a big data update from our factory and we had gotten that last night. Melissa is working on a big update for tonight. In a nutshell all tables will either be arriving between Monday in the states and latest will ship from factory about June 20th. So all is in order and thank you for your patience. We chose to slow down to eliminate any quality issues rather than hurry up and disappoint. Thanks"
@Thomas Rizzi can you tell us when you got your email to confirm your address and when you actually go it? also do you happen to know how big the box(es) are? Thank you! I live in the same state as you so just trying to get some info
You're going to start to get cancelled orders and demands for refunds soon if you don't give more detailed/frequent updates.
I was under 30th to back and the fact that people that backed on indeegogo got something is really infuriating. Since it's a Kickstarter I figured there was going to be a delay. But the fact that I backed earlier than a lot of people that have already gotten there's sucks. With the amount of time it has been delayed I could have got a custom table built.
Let's get some updates. Stop pimping new products and get these ones delivered.
I've taken to facebook again asking for an update and warning their new pre-order customers that things aren't what they seem. I'd like a full comprehensive update on all kickstarter backers tables and when they are due to arrive.
I (and I am sure I am not the only one) am looking for an update broken down by region > table > accessories.
Then you need to update us weekly from this point on using that email as a template. If you can't or won't do this, I'll be requesting a refund.
I got my table and put it together. Looks real nice except the table tops didn’t come yet. Has anyone any info on table tops not beimg in the shipment.
By the way, if you look at their indiegogo campaign, they are getting exactly the same updates (word for word) as here, even though technically kickstarter backers were supposed to get their tables first.
They are putting updates on Facebook regularly...mostly about the Warhammer themed tables though.
"They" being Carolina Tables which is only a few hours away. Good people.
Benjamin Mealer, I am with you. I contacted them this December when woodrobot first started being flakey. They are really nice people who invited me and hubby to come to their showroom and check out their goods. Their stuff is legit. I found out about them after this Kickstarter. The Tablezilla is still not big enough for my group but I am considering seeing what we can work out for a custom build if I can't take it anymore and decide to give up. I was teetering on getting my card company to reverse the charge. Considering the amount of money spent and the time wasted on trying to work things out with these guys, I'm confident that Chase will be more amenable due to being a long time customer with a solid payment history.
I really want this to work but it seems like the only people who care are those of us who put in for this. I knew that there would be delays and I realize that 'Kickstarter is not a store's however when I give someone a few grand, I expect the party with my money to have some accountability. I am through being placated with unsupported claims that everything is fine.
It is better to be present and comment to set expectations and inform your customers of the truth, than let rumours (like yours) get traction. It is just common sense.
My assumption is (just to add my two cents) is as stated in the update, there are 4 containers traveling and 2 at the factory. The delays and 'waiting to hear' are most likely them waiting for information on the new mats they were looking into after the continual feedback of wrinkles.
And honestly if I was them I wouldn't be touching this chat with a 10' pole either...
I am giving this until Sunday to get a meaningful update that shows me that they did not lie when they said our containers went out to the east coast in the middle of May. If I don't, I will be asking for a refund and will work with Carolina tables to get my table. I am over it at this point...
Here's what bothers me. A) Two attempts of contact to them and zero replies. Still wondering what the deal is with the shipping pricing being off. B) How is it there are 115 backers on Indigogo and at least one of them got their table two months ago?
We would just complain how slow the boat moves :)
@DrLegend if they just posted the names of the ships at sea we could track them ourselves. Which might occupy people enough to not post so much here.
@costa Exactly. I asked if there was any shipping update. I got a response that they were waiting on a Factory update. That reads like my table is still being made.
Asked for clarification - no response!
So at this point at what am I to assume?
Ninja'd by Matthew :)
But that's anecdotal information...someone may have misheard, misunderstood...who knows. Until they post something concrete, and I don't know about you, but at least for myself, I have no idea what the status of my table is. For all I know, it is still somewhere in China.
@DrLegend that is exactly how the misinformation I was talking about spreads "I talked to x at game expo y, and he said my table is being carried across the desert on a camel's back"
As much as the backers here seem like decent people, there is no way to verify the information until it comes from an official source.
@Costa I'm not speaking about the updates alone but rather, from the information gathered from individuals in these comments. Some of them spoke with the creators directly at the latest UK Gaming Expo as well and provided some helpful insights into the current state.
I am not sure how you are coming up with the "According to their latest info, nearly all the containers have left". In fact, according to their latest update, there are further delays "This has added some time to production, but I do not yet know how much. Hopefully, I'll get updated production estimates this week".
"SOME" tables have left for east and west coast. 2 more shipments were supposed to leave next for destinations unknown. Is that more for US? Canada? EU? Mars? Who knows? Apparently not even them.
I think what this comments section has turned into is: any news is good news and no news is bad news.
Yea, I'm sure we'd all love daily updates with specific lat/long tracking coordinates of our individual tables but that's just not feasible. However, I do agree with many of you requesting at least some form of update. Even Ninja Division who has taken a beating on KS as of late and has even vowed to leave the platform for good always releases weekly status updates.
From my best estimate, I believe the reason they haven't posted anything new is because there is nothing new to post. No matter what they say, until the tables are in our homes, any update they offer will come under scrutiny by this community so they probably figure that the best thing to say at this point is nothing at all until there is something meaningful to report.
I was told that a shipment of 4.6 tables should have reached the west coast on the 4th and haven't asked nor heard of anything different since. According to their latest info, nearly all of the containers have left and there are just a couple of more left to support EU and AU backers at the very end.
Right now, Wood Robot is focusing on making sure the tables arrive in our homes as pristine as they possibly can be. I'm still willing to give them the benefit of the doubt. Let's remember that everyone who has received their tables so far has done nothing but praise them. That is a rare feat on KS.
@Mega that's actually helpful. The container leaving the week prior to the 5/20 should arrive sometime between 6/18-6/25 +/-. I wonder if those are the two containers (East Coast and West Coast containers) mentioned previously?
@mihailis Same here. Got mine in April and assembled it (you can read my review of the experience on my website)
Me & my room mates eat in the living room watching tv anyway so Oh Well - however people are asking more frequently here “didn’t this table come with tops?” Other than what has been shared in the updates, I have no additional info.
Still waiting on a replacement for a damaged side shelf and 2 small pieces that were missing.
Was told by Mel via email on May 20
“The replacement parts are in our current container. They were shipped last week...so figure 5 weeks-ish?”
@Shayne, I'm in KY and got mine with the Walnut stain.
When is the last time we even got a comment here from @Woodrobot. You know they are looking but can’t even be bothered to respond.
For an order of over a thousand dollars, we deserve a lot better communication than we have received. Just tell us where the containers are. What the time line is. It is not a hard or difficult question. I mean, Yikes! I would get fired at my job if I updated like this company.
@Mihailis what state are you in? Was your table natural, black, or dark stain?