Use this space to cheer the creator along, ask questions, and talk to your fellow backers. Please remember to be respectful and considerate. Thanks!
Stephanie, We had gotten some items returned to us due to incorrect mailing addresses. In this case, we would make attempts through the email left on file by the backer to get the current mailing address and send out the reward. It has also been our experience that some of the shipments to incorrect addresses don't always get returned. I'll research the old tracking information and see if the USPS can get us some details on the shipment. I'll send you an email and get your current mailing address as well. Sorry about the inconvenience.
Hi, I never got my sandals and moved since 2012. Can you check on my status - hopefully not delivered to my old address. Thanks!
Just browsing my old projects, and forgot about this one. Never did get my sandals, can you check on my order?
Hi, it's a long time ago. But I never did receive any sandals. Has anything ever been shipped my way?
Craig, We hate to hear you did not get your sandals. An email to you is on the way with some details on a shipment that went out your way in June of 2013. We can continue the conversation there and figure the way to make it right for you. Hope you are having a great Thanksgiving week.
Never did receive my sandals. Very disappointed.
Dan, Can you email your current mailing address to us at firstname.lastname@example.org?
I have moved since I original filled out the survey for my Louie's. How do I rectify this?
Thank you in advance,
David, yours was delivered on November 8, 2013 (so it was really a little over two years). I personally remember preparing this label for you and deciding to actually send this out despite your lack of concern over our factory fire and your wishes for us to go bankrupt and homeless. Feel free to track it: 9405503699300110655984.
More than 3 years since this was funded and I still haven't received my pair. I understand delays and things happen but um 3 years. 3 years. 3! YEARS!
I felt it really necessary to drop you a line. In December last year I finally received my second pair of sandals. I now have a pair of Al's and Louie's and I just wanted to say thank you.
I realise that you've had a helluva time since you started your Kickstarter project. I have no doubt you wish you'd never done it given all the troubles you've had. But.... you've persisted and for that I thank you. Given the messages that are still being left here there are still some people who haven't received there sandals and are still upset. Bear in mind that the Vere guys could have just quit long ago and moved on. But they're not, they're still trying to do the right thing by their backers.
To the Vere team, thank you. I really like my sandals but your persistence is far more impressive.
This was just posted in response to a comment we just received from an old update. In case anyone is still checking this stuff out, here's an update...................................
First the basics: the funds received from the backers did help us cover the cost of production for our 2011 product launch. For your support and backing, we will always be grateful. When we experienced delays in the supply chain, machine breakdowns halting production, fire, etc. there were additional expenses we had to cover which required more funds than initially anticipated. It also required more time as you all know to fulfill backer requests.
We sought out additional investment form private equity, as well as revenue from retail customers in order to survive. We barely survived. 2012 - 2013 was a significantly dry year for manufacturing investments. Due to this, inventory for some styles and colorways have remained depleted (Brown/Orange Louies, Pink Angies).
We have secured funds that guarantee the necessary cash flow to operate our factory build redundancies to the production line, and meet the anticipated growth for the next several years which should get us over the hump.
We have never taken our eye off the ball in getting you your rewards, and it just took way longer than anyone wanted. We have made attempts to fulfill all request, yet we are 97% complete. If you haven't gotten your backer reward by now, it is because of one of the following:
(1) we have an outdated or undeliverable address / contact information on file
(2) we never received any response to our request for a Louie Brown/Orange substitution
(3) elected to hold out for the brown/orange Louie despite the materials being depleted by the fire, despite our offer to upgrade to a leather Al
(4) no survey information (believe it or not we have some of these)
David, We sent you a pair (our third attempt) in November. According to our tracking it left the States on 24 November. We have found that there is no consistent timeframe for delivery once it leaves the US. I will email you the tracking information which is also verifies that it was sent to the correct address as we discussed in prior emails.
Another two months.... Refund please...
I received my two pair of sandals and love them but I'm still waiting for my overalls... Looking forward for these.
Still here. Still waiting for my sandals...
Absolutely sick of wasting my time on you thieves now. REFUND ME IMMEDIATELY!
Well... here we are another four months later and still no sandals (2 and a half years now in all). Please forward the latest excuse at your earliest convenience. You have my email address, delivery address, and oh yes, my money...
As an early backer, I'm also patiently waiting for my sandals. Three summers have come and gone since this campaign started. Are you guys any closer to being able to ship product?
How can I find out about the status of my order?
We finally received our sandals, but I would warn any future backers to carefully consider this company and their leadership.
@HillCNewbie: we got your email 23 minutes prior to your post below. At 10:24pm (Eastern time), you should expect to a little bit of time for us to respond. A reply has been sent to you this morning.
Same here. I sent an email to email@example.com and haven't heard back yet. Any news for me?
Love my new sandals and coveralls. Very comfortable. Worth the wait! Thanks guys!
We are going to try to send you another email to your new address with information on your backer request. We are afraid the first message sent a long while back did not get to you.
Hi it's may 25! And no new no money no comments no sandals ......so what happened ???
Sorry about the delay getting back guys. Erik, you will get an email with tracking information when it goes out. Kevin we have your address changed.
I also sent an email to firstname.lastname@example.org about never having received my sandals. It's been 2 weeks and no response.
I sent an email to email@example.com and haven't heard back yet. Any news for me?
Can you send us an email to firstname.lastname@example.org please? We attempted to send you an email in October regarding your pink Angies and it was returned. We were left with no way to get in touch with you.
April 11th 2013 and I still haven't received my sandles I hope you go out of business and become homeless cause you used trust to steal 56,000$ from your customers.
We will check on your shipment and reply to your email with status and to request your new address.
Hello somewhere out there... I ordered a Pink/Brown Angie on March 2, 2011 via the KickStarter survey... I have since moved to another state/address... and I have never received my sandals. How can I get them? Thanks! I'm also going to leave a request on your website...
Oh man, these flip flops are crazy nice! Thanks! Good luck in the future!
My wife and I ordered sandals ages ago and neither one of us have received our sandals...any updates would be nice (since summer is coming in a few months and we ordered these things like two years ago)...
Forgot about this, and came back to see that the Louie's have shipped. All my information is current and never received any sandals. Can you help?
If anyone who is still waiting on Brown/Orange Louies that did not get an email from us in July regarding your reward status, please send an email to us directly at email@example.com. The email we have on file from your survey may not be your current email address or it just went in to your junk email folders.
Erich P we definately do not have your current email address. Please send us an email firstname.lastname@example.org so we can have your current address. Thanks.
I would also like to know where my Brown and orange Louie's are come on!!!! If you tell me I didn't reply back I am sure I did. not to mention it would have appeared from your email if you dint change your mind then you were planning on waiting on the color you had chose. Come on Vere your giving American manufacturing a really bad name.
Mark we will try to track this for you. They were sent out in October, and were not returned back to us. Look for an email from us so we can verify your address.
Please let me know when I can expect my sandals.
No confusion on our part David. Please look for a direct email where we can discuss your issues in detail. We have exchanged emails with the backers whose comments you mention below and their concerns are being taken care of.
I would like the colour I originally ordered, and specified on the survey in March 2011. ie. Brown/Orange. Why the confusion? Surely if I'd changed my mind in the interim I would have said so. Is this really why my order hasn't shipped? If so, what about the two backer comments below from December 24th? Are you waiting on everyone to confirm and then re-confirm the colour they want?
David first of all your comment on the retail pricing is misleading. You backed us for custom sandals at $45 each (plus Intl. shipping). Custom sandals are not available anywhere.
We are awaiting a reply from a July 2012 email regarding your Louie color choice. We responded to your last email in October, asking for a verification but never heard from you except to complain on the message board. It will be difficult for us to send you a pair if we have no idea what color you want.
So gratifying to see Louie sandals for sale online when I'm yet to receive mine almost two years after paying for them. Even better is that they sell them for less than two thirds of the price I paid. Fortunately all I need to do is email the company and no doubt i'll receive a speedy and courteous email detailing when I should expect to receive them. Oh wait...
Still no brown/orange Louie’s, no update, no response to my many emails — 1 year & 9 months and counting!!!
Hi, I've still not received my brown/orange Louie's - could you let me know when they might ship?
still waiting on the Angie's. Any chance they'll make it before the 2 year anniversary?
Still no sandals. Any update would be great.
I have received one of the two pairs ordered. The last schedule posted > two months ago said the last pairs would go out before October 31? What's up? I'd like to be done with this.