Use this space to cheer the creator along, and talk to your fellow backers.
Have a question?
I want a refund
All U.S. backers who provided us a U.S. mailing address in response to the survey (as of 12/31/2017) have recently been sent a little gift to let you know we're still working on the bottles and to say THANKS FOR STICKING WITH US THROUGH THE DELAYS. If you recently received a little package from AquaGenie, that's what it was all about!
@Christina, @Chad, @Valerie, @Courtney - Thanks! We just wanted to send you all a little something while you wait.
@Geoff - We're sorry for the misunderstanding. We thought the most recent posted updates were clear that our production and manufacturing of this product is still delayed - and that we're still working on it.
I drove my three year old son 90 minutes each way to my US mail box and paid $3 (+gas) to pick up a stress ball! Although I know you meant well, I am not impressed. Not a good start to the year. Please notify us if you are sending items.
First Kickstarter I’ve ever had that has sent me an extra little bonus before the project was done. I’m super impressed. (And excited, that little water drop is adorable)
Received a package yesterday, was so curious on what/who it was from, opened it and a water drop rolled out! Thanks!
😃 Thank you for the water drop! That’s awesome!
Thanks for my stress ball! Can’t wait for the water bottle to become a reality!
@Chad Happy New Year to you too! We don't have any new information or updates to share since our last posted update about 2 weeks ago, here:
Hey all, hope you had a happy holiday and happy New Year! It’s been a while since the last comments or update and just wanted to check in and see how things were going? Hope it’s all going well and there haven’t been any major hiccups!
@Heidi We are doing our best and working hard with our new factory to get the bottles made. Unfortunately, as noted in both update #15 and #16, we will not have these ready and shipped in time for Christmas.
How long will the turnaround be between production and shipping? I was hoping to have these in time for Christmas.
@Yamille, @Nir, @Nadia - there is not yet an estimated new delivery date. When we have a better idea where all the work with the new factory is tracking towards, this will be shared in a campaign update. Thanks for your understanding.
Is there any update on an expected delivery date?
@Christina and @Alma - we will reach out to each of you directly to address your questions.
I need to change my address as soon as possible!
I can’t remember if I completed my survey. How do I have that checked?
Is the battle in production yet?
@Larisa - we will reach out to you to get this figured out.
I have not received a survey
@Tim Sorry to hear you're having trouble with the accessories ordering, that first link in the survey should do the trick. We'll reach out to you to help.
Hi. I got the survey, was able to select black/blue lid but the dual option ($25) never selected nor the chance to pay for the additional clip/charger. Can you look into it please? Thank you -ITC TJS
@Bryan We'll message you to make sure we got your order correct.
I'm not really understand the survey about multiple bottles and wheat utt says about number preference. I would like one aqua and one black.
@Nadia - the surveys are rolling out now. Expect to see it in your inbox soon.
I need a refund. Looked for 30-40 mins. Please advise. Thanks.
Hi, Any update on the survey or delivery ?
The surveys haven't been sent out yet; your shipping addresses will be requested (and can be changed) when you receive those, not to worry. We're working to ensure there are clear images of the (optional) bottle accessories you'll be able to order using special links in the survey you receive, that's what's been holding them up. These add-ons will also reflect the discounted Kickstarter pricing for the extra wireless charging pad (think one for home / one for work) and accessories pack with removable carrying hooks and more.
Hi guys! 20 days have passed since the announcement of the survey... how long until the survey comes out?
Hi! What’s the update on things and survey? Thanks!
@Victoria - they say they haven't sent out the surveys yet... where do you need to change your address, if the survey hasn't been compiled?
can we get an update its been almost a month
I need to change my shipping address, how can I do that?
@Nicola - not yet!
Hi! Did you guys already sent the survey?
I've read about it in the last update, but I haven't received it yet... hope I've not missed it!
@Meghan and @Bryan - great timing on your questions! A project update is on its way to everyone right now, all the way from Seattle, WA. Look for that in your inboxes in just a bit.
Any update on how things are going?
If the bottle is not in production yet is an on time delivery still expected?
@nir Production has not yet begun on the bottles. We are currently working with the factory to translate the prototypes from the campaign into advanced prototypes that they will make next with the actual components of the final product (called the "design for manufacturing" process) at an acceptable cost. This is an essential step to ensure everything works/looks/functions correctly and can be built as designed.
Is the bottle in production?
We have just posted a campaign update about what we've been focused on lately for our backers. Go check it out in the Updates section above.
Any new update last on was in July
We'd all love an update please!
Any update about this project??
I guess we're all awaiting another monthly update for August.
I have so many visions backed, forgot about this. Anything new? - ITC TJS
Thanks everyone for your enthusiasm! We have just posted a campaign update about what we've been up to for our backers. Go check it out in the Updates section above. We hope you're all enjoying your summer and staying hydrated out there!