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Still Waiting for 7" and autographed DVD/CD combo. What happened?
It's closing in now on a year and I'm STILL waiting for the last piece of my reward package (signed Silver Age vinyl). Apparently trying to resolve this privately is getting me nowhere. The last response I had from whoever it is that's managing the project was in July and no response yet from my last message almost two weeks ago. Before I was a little disappointed but this is now past the point of reasonable.
Some sort of update would be appreciated...
Still have not received my package. What's up Bob?
Still waiting here in Virginia and a bit bummed.
Still nothing here in Scotland either Allan, so don't feel alone in this. I know our mail services are the envy of the world (oh how I wish it were true) but I too am getting a little concerned since the last update was almost 3 months ago. This was my first Kickstarter backing but not a good experience so far...
OK, it's currently 26th June and I am yet to receive anything for my $85 pledge.
I understand the 7" single orders shipped on either 24th or 28th of May, and even being generous with international shipping, I am starting to be a bit concerned as to whether I will actually see anything for my money. :-(
I tend to get 1 - 2 weeks delivery times to Australia, as an example - I helped fund the new Bill Janovitz LP - it was despatched on the 18th of June by US post and I received it today (26th June) in Australia.
Can anyone give me an idea whether my rewards have been shipped or what the procedure is for items that just fail to turn up?
As it stands all I have to show for my pledge is a very expensive digital download.
Thanks for you help,
This has been cleared up.
Are the available for download anywhere?
I'm not really lamenting the $5.00 gone. It's just that I really wanted to have those songs and I thought I was doing what I needed to do to get them.
Hey, I never got the 3 song mp3 even though I added an extra $5.00 to my pledge. I brought this up in January and never got an official response. Poor communication . Maybe I didn't pledge properly, but I've since made my intention clear. I'd at least like an official response.
I've sent 2 separate messages, 1 through Kickstarter and 1 through the email address listed when I invested in the "Meet & Greet" option and I've not heard back. Lack of responsiveness gives me concern that my funding of this project isn't quite as up to par as I was hoping.
I'd love to get a response so I can feel comfortable that I'll receive the reward for funding.
My package arrived a few days ago - awesome!!! Worth the wait indeed -thanks Bob & Team!
Everything arrived today!!! it took its time but it was well worth the wait
thanks to all involved
June 8 and nothing...just sent an email asking for an update.
I got the materials yesterday. All arrived safe and sound - well worth the wait!
Just got my signed Vinyl/Signed DVD and 7"!!!! Very excited and looks awesome!!
Geez, even I'm getting concerned - I don't blame you Kristen ... I would email them and ask though...
The author of this comment has been deleted.
Thanks for the update Will.
I sent an email and got one back from Bob's team that "Because of the back log with our special edition 7", only last week did we receive a test pressing. The good news is that it sounded perfect and we've placed our order. We will send out a message once the entire batch of 7" are printed and your package is in the mail." So be patient fans it will be worth the wait! :-)
I am still looking forward to receiving my package. Is there a specific hold up on the $100 backers' collection? Thanks.
Hoping my package shows up soon - I'm in Alberta, Canada....keep checking the mail! :-) I have faith in Bob!!!
It's unfortunate, because they said "We can now tell you that we have successfully shipped out all orders except for those that include t-shirts as part of the rewards." in Update 11, which was on March 12. My tier doesn't include a shirt, so I assume my stuff is on its way.
Then they come back 3 weeks later and undermine the previous update by saying they had a delay with 7" production, so no orders with 7"s have shipped. At this point, they have lied in updates to backers and we still have no ETA on packages with 7"s so they won't be coming until at least May. Really poor communication!
still nothing here either... apparently this time the delay is being blamed on the 7" vinyl that some were to get... hey - here's an idea - ship us the other items (signed 12" vinyl, cd, dvd, etc) and send the 7" later! this should have been done months ago
April 15 and still nothing. Here in Toronto...any other Canadian folks receive their stuff yet?
Update: it would appear Kickstarters shouldn't be labelling things as "gifts" on customs slips. My mistake. Still grudge having to pay £8 to Royal Mail as a "handling fee".
I also received notification that my DVD and T-shirt have arrived, but have to pay an £11 customs charge. This item should have been labelled as a gift as these were supposed to be rewards for a donation, if this is not the case I will be contesting it. Absolute joke of a situation. We collectively paid $100,000 a week before Christmas and then have to pay a ridiculous surcharge when the items finally show up 4 months later. Not cool.
Got my DVD and Tee in the UK this morning. Had to pay £11 custom charge though. :(
Got my dvd, t-shirt and prints in the UK today. Patience people...
Got my stuff yesterday, happy happy me! :)
It's now been another 3 days, and still no response to my original inquiry of 4-1-13. Sorry fellas, totally unacceptable. We have a business relationship & I'm one of your investors. Sending inquiries into a black hole like this is just not gonna cut the mustard. I'm still patient & understanding, because I've been on your side of the fence too. I ran a Kickstarter campaign and dealt with all the fulfillment myself. Myself, one individual. It was tough. Yes, I got behind & it was difficult, but the one thing I never let slip was clear, honest, responsive, timely communication with my investors & shareholders. They deserved nothing less.
I must say that I'm really displeased with the caliber of communication here. Moreover, it makes me feel as though I was a fool to send that package to Bob through your office at your suggestion. Its contents were quite expensive, and they also meant a great deal to me personally; I very much wanted him to receive that parcel. It seems that I sent it into a black hole as well. No confirmation of receipt, no response, no nothing. Again, completely unacceptable. I took you at your word and sent it exactly as you instructed. I trusted you to get it to him as promised. Did it happen, will it happen? Who knows?
Anyway guys, my two questions remain the same, and they remain unanswered: 1) When am I going to get the rest of my rewards? and 2) What has become of the box I sent to Justin Little's attention per your suggestion via USPS Priority Mail w/ delivery confirmation?? Do you guys have it? Has it or will it makes its way to Bob anytime soon???
In light of many of the other comments posted, you guys have clearly dug yourselves quite a hole here. It's time to STOP DIGGING. Get honest with people about what's going on. Be quick, be direct, be honest and get this f*()U&ng thing in gear, guys. Timely, substantive answers would be appreciated more than you can imagine.
I received my dvd 2 weeks ago, by the way I live in Italy. Seriously, trust Bob & Kickstarter.
Thanks again Bob.
I haven't received anything either. Come on Bob, don't let me down!
It appears I am in the same boat as a lot of people. I have not received anything. Is there anything I can do to speed the process along? I am looking forward to the materials. Thanks.
So, this "See A Little Light" kickstarter campaign was the second of four that I have contributed to in the last several months. I've kept quiet and calm, as that seems to be in the spirit of these campaigns. I have to admit though, waiting this long for something you laid down hard-earned cash for, is disconcerting to say the least. I got the download of the concert, which I attended, and burned it to Blu-Ray. I guess that will be better than getting the DVD anyway. I want the CD, my prints, and my t-shirt though. Raising over $100,000 was pretty easy this time. Wait until news gets out about how long people waited to get their stuff, and see how easy it is the next time you start a kickstarter. Maybe a conversation with John Vanderslice is in order. His kickstarter has kicked ass so far, we'll see about the follow-through though.
Just following-up on the email from 3/12 where the only delayed items were the T-Shirts (which wasn't in my order). I'm not thinking this is a scam, I just want to make sure that: (1) nothing was taken from my doorstep,, and (2) my reply to the call for a mailing address was received and that you aren't lacking necessary information from me. Thanks!
April 1st......Nothing. Including no updates.
no dvd... no signed vinyl album... nothing...
(they said there was a delay on orders with shirts - but that "everything else has been mailed out"... this was weeks ago!
Still not received my DVD/t-shirt. Anyone else still waiting?
Still waiting on my package as well, for folks who have their DVDs - what was the shipping? USPS? FedEx, etc?
I too have still not received anything... am going to go ahead & file a dispute with my credit card company since I didn't receive what was promised... very disappointing...
Got my DVD today! Thanks for a great Kickstarter.
Calm it down Kim, you backed a project, you didn't pre-order an item. Things happen with projects. This project is NOT a scam.
March 12, 2013:
"We had a slight snafu with the DVD's as they came back from production, which pushed back the date with which we could get them out the door to you. We can now tell you that we have successfully shipped out all orders except for those that include t-shirts as part of the rewards."
No one has received anything. Time to report this project as a scam. This is beyond just waiting for production. The "updates" regarding the status of the shirt production are obviously incorrect-how can they be in the warehouse mid-Feb, then you're just ordering them now? some honest updates would be appreciated.
At this point, I'd be happy to get my money back
I have moved and need to change my shipping address. Is there a way to do that?
Update #10 "shirts and prints are with the warehouse and everything will be shipping out immediately", Update #11 "we were able to place our t-shirt order today and those rewards that contain the t-shirts will be ready to ship in two weeks". ?. At-least I know not to expect anything for another month or two. Thanks for the update.
Nobody has received anything yet. I don't think it's anything to be concerned about (it's just a bit annoying) delays happen for whatever reason, which is fine.. but of course like everyone else an ETA would be nice.
Posting from Minneapolis...Bob's hometown. Haven't received anything other than the download. Some communication on the status would be lovely.
Checking in from California, no package here either, looks like I'm not the only one concerned about this.