Use this space to cheer the creator along, and talk to your fellow backers.
Have a question?
News from the Facebook Pesu-Group:
News for the replaced ebikes to EU:
1. Ebikes without batteries was cleared from the Customs and will be expressed by TNT to backers' house today. Tracking numbers will be sent to you no later than tomorrow morning. (Sorry, the ebikes delayed because of clearance and weekend holiday....)
2. Batteries are on the way, will be expressed to you within this week.
For any questions, please kindly send email to email@example.com，you will receive reply by email soon. Thank you.
@Paul H，please send the detailed description of the issue with pics to firstname.lastname@example.org , the team will handle your case. Thank you.
I am having a bit of a problem with my motor. Who do II write to regarding this?
@EU backers Dear EU backers, please kindly note the replaced ebikes will be shipped out within this week and will arrive at your house on July 2nd if the transportation goes well. Thank you.
@Wolfgang Breuer Hi Wolfgang, new cartons already arrived at the UK warehouse, but UPS insisted to arrange the pick-up on this Thursday. The batteries will be shipped our on June 21st, will send all the tracking numbers when available. Thank you for understanding.
Good Morning Pesu Team. 10 Days later........something new for us? Are the cartons in England? Can you send the batteries to us today?
@EU backers News for EU ebikes: As the rules of express transportation in UK, EU ebikes will be repacked in 2 packages: one for battery and the other for the rest parts. Every EU backers will receive 2 packages for the ebikes: ebike without battery will arrive at first and later comes the battery(EN cartons for batteries will be sent to UK soon). It's a long story for the shipments. We are so sorry for the delay delivery. But trust us, PESU team always do our best to send you the best ebikes. Thanks so much for your long time support! Any furhter news, will let you know. Thank you.
Why there not issue in US, and you not use the same transporter in EU?
@EU backers Newest information for EU ebikes: As UPS has strict rules for DG goods, now the forwarder is working hard on negotiating with UPS on the delivery. In order to ship out the goods as soon as possible, we can not just wait for UPS, so we decided to ship out the ebikes separetly by countries before UPS confirm the pick-up. As the different conditions of different countries, the forwarder is checking on different shipping ways. For now, we were informed that the first shipment is for UK. For other countries, the forwarder is still working on the shipping ways. Will keep you posted. We are so sorry for the delay. We didn't expect the delivery issue in EU after successful maritime transport and Customs clearance.....We do have problems on the delivery from the UK warehouse to your house, we are trying our best to resolve them and finish the shipments. I will update the news once got the new information. Thank you for the understanding. If you guys have good suggestions on the delivery, please kindly let me know. Thank you!
Some news about EU? I didn’t get tracking number. Thank you
A new Information:
Dear EU backers, I'm sorry to tell you that as there was a busy time last night, the staffs didn't finish the shipping , the updated pick-up time of UPS is tonight. Tracking numbers will be sent to you when available. We are pushing on the shipments. Sorry for the delay.
@Oscar: In the Facebook-Group are also the first tests from the American backers. It’s really very interesting;-)
Thank you very much I really appreciate, I know there is many people asking and some thing out of your hands.
Hi Oscar, please come in the Facebook-group. When not here ist the update from today:
Hi guys, sorry, there was a bit delay on the shipping. Please kindly note the EU ebikes will be picked up by UPS tonight. Tracking numbers will be send to you tomorrow morning. Below is the warehouse for ebikes, the staffs are working on our case, thanks so much for your patience:
Reliable Shipping (UK) Ltd
Unit 6 Summit Business Park
Mob: 07584 667768
Tel: 01394 671921
Fax: 01394 282921
Hi it’s been already a week since you say:
“ there will be tracking numbers soon this week” I haven’t get any notice,could you please inform us? It’s going to take longer in Europe? Would be kind to know, summer holidays are getting closer...thanks
@EU backers Please kindly note the EU ebikes were just cleared out the Customs. They are on the way to the forwarder's warehouse and there will be tracking numbers soon in this week. Thank you.
@Raimond van Hagen Hi Rainmond, The forwarder submitted the docs to the Customs days ago, still wait for the notice of next step from the Customs. We were informed by the forwarder that it would cost long time for the clearance according to their previous experience. Tracking numbers might be available within next week if the clearance goes well. Thanks for understanding.
Hi. Still waiting in Europe. The Netherlands.
Is there a delivery date. ?
@All Dear All, here comes the video for kickstand & mudguards assembly: https://www.youtube.com/watch…
@Hans v Zellem The forwarder is clearing the ebikes. According to their previous experience, it needs some days to finish the clearence. Will keep you guys posted.
The ship whit our bikes was in Felixstowe last weekend. When do you expect to give us the track and trace code for the bike?
Tnx so far!
I received my Pesu Monster and I love it ! Pictures and comments at :
It should be here today thanks Pesu !!!
@Kenneth N Cullum Hi Kenneth, US ebikes has been picked up by the express companies. We have checked the transportation of your ebike, it should arrive at your place in this week. Please kindly check the delivery time with your tracking number on Fedex. Any further quesitons, please kindly let us know. Thanks!
I know its out of PESU,s hands now but has anybody received anything other than a tracking # such as a Bike ?
@All Dear backers, Pesu Assembly Video is now on youtube: https://www.youtube.com/watch… . Sorry for the late update. Besides, there are no mudguards and kickstand in the video as it was made at the Bicycle Fair and we didn't take the travel suit to the Fair, will update the video with mudguards and kickstand installing soon. Any further questions, please kindly let us know. Thanks very much for your support!
Come to our Facebookgroup "Pesu Ridersclub". The are some Photos from Sea Otter Classic.
Hey Pesu, the boat YM UBERTY with the Pesu bikes for US and Canada onboard will be at the Los Angeles port tomorrow, maybe you should consider to give us a link on YouTube or elsewhere on how to assemble our bike RIGHT NOW. I wouldn't want to have any more delay when I will finally receive my bike, I want to be able to test it and to ride it as soon as possible.
@André Hüttmann Hi Andre, we are preparing the information of installing the ebikes. Will show the information to you guys soon.
@Pesu: When will you publish the ,,Install‘‘ Video for the Bike. You wrote that we get it in 3 pieces.
@David US ebikes were loaded last week and will arrive at the port of LOS ANGELES about May 7th. The ebikes will be expressed to the backers after Customs clearance in US. Will send you the tracking number of express soon.
When are the bikes shipping to the US?
Whoop Whoop. So US and Canadian Backers please send us pictures from the Bike in the Facebook-Group ,,Pesu Ridersclub‘‘
@All Dear all, please kindly note that US & Canadian ebikes has been loaded this morning.
@Kenneth N Cullum @All Please kindly note that US & Canadian ebikes will be loaded tomorrow morning. Will send the backers tracking numbers by emails when got it.
Till today there are 20 People in der Facebook-Group ,,Pesu Ridersclub‘‘.
Please come all in this Group:-)
Have the bikes to the US been shipped ?
@All Dear All, Please kindly note that EU ebiks has been shipped out last week. The estimated time of arrival is about middle of May. EU ebikes will arrive at the port of FELIXSTOWE in United Kingdom, and then be expressed to EU backers. PESU will email the tracking numbers of express to EU backers when got them in the middle of May.
@All Dear All, Please kindly note that Canadian ebikes will be shipped together with US ebikes. When the ebikes arrive America, Canadian ebikes will be sent out by express from there.
Hi All. Please search " Pesu Ridersclub " on Facebook. Only 10 from 140 Backers are there. If we all register and stay in touch we can talk and we are strong. Please sign up all. Thank you.
Dear All, So sorry for the late reply. The team are busy on the shipments and exhibitions in USA and Shanghai.
As PESU EBIKE includes the battery which belongs to the hazardous article, the shipments are more complicated than bikes. Preparation before shipments has been taken much more time than that was expected.
PESU are founding the After-sale Service Center in USA and EU, will let you know the contact and address soon.
PESU Company(China) is located in Shenzhen, welcome to visit us, we can ride PESU ebikes together here. Anyone who has a chance to PESU, please send the visiting request to email@example.com in advance. We will arrange the meeting and riding for you.
Any questions, please do not hesitate to contact us by email or leave your messages.
@All Dear All, EU and US ebikes might be picked up by the forwarders in the end of this week or early next week. EU backers could receive their ebikes early or in the middle of next month and US could receive their ebikes in the end of this month or early next month, if Customs clearance and transportation cost less time. Tracking numbers will be sent to you when available.
Any news on shipping please .................
@Andre, tnx!! I think i didn’t see it ☺️
@Hans: Du siehst die Schutzbleche und den Fahrradständer in Upgrade 21;-)
@PESU, you promised a couple of weeks/months back that you wil show the pictures of the Kickstand and mudguard. Please show us the Complete bike with it all on it.
I just learned from the Pesu Team that they will take part to the Sea Otter 2018 from April 19-22 in Monterrey, CA and they invite us to meet them there. I will try to be there and I hope that backers from CA and NV would be able to attend and see the finished product there !
When are you shipping to the US and same questions ass Matthias 🤔
So when will you start shipping to EU and how many days does it take for shipping and transport to our homes?
Another thing: How are your future plans? Do you continue your business and do you already have some international distribute partners? If we have any problem with the engine, the battery, bikeparts, or whatever how can we get support?
Thanks in advance for your answeres!