An dieser Stelle kannst du dem Projektgründer gutes Gelingen wünschen, Fragen stellen und dich mit anderen Unterstützern austauschen. Wir bitten darum, den Austausch stets respektvoll und höflich zu halten! Danke!
We reached out to the few that have opted to wait for the MAC version some time ago. I'm not sure why you were not contacted. We are targeting the release for the fourth quarter of this year. We can ship the Windows version immediately if you prefer. Please contact shipping@webcloak.com.
We have been emailing you but you have not responded. What name did you use when you paid the pledge? Your name does not appear in the payment system. We cannot issue a refund unless we have that information.
We are receiving your emails so please email us the information.
Hi Webcloak team,
I have not received any email from you in the past few weeks, but I do received email from Kickstarter instead...... so I don't know why I can't receive email from you. I just send another email to support@webcloak.com and please check to see if you have received it and then reply back to me.
Hi Webcloak, since your product cannot support in my location, I have send email to you months ago requesting for refund. However, I have not received any response yet, I have resend the email, please check.
People, beware. The devices are shipped TOGETHER with username and password and the boxes can be easily opened and closed with no mark, e.g. at customs office. If the parcel was opened, the passwords can be compromised already.
I received two units that as another post put it - are fancy keyrings. The computer recognizes the device but won't load as it then goes blind and doesn't see the device Please advise
We are awaiting a shipment from our manufacturer. We have had to implement additional quality assurance steps before shipping devices to ensure that they are functional and meet our quality standards. We are scheduled to send all of the remaining devices by the end of the week.
You should have been notified of the delay in international shipping. We have been working out some issues with our manufacturer and had suspended the final shipping which is mostly international. We have been assured that the manufacturing issues have been resolved and we should have additional Webcloak devices in our hands early next week.
Our first priority is security and anonymity. Webcloak will protect you while banking or shopping online. We are focusing our efforts on speeding up the load time of Webcloak and increasing the performance of our secure network while at the same time maintaining the highest level of security and anonymity. We will be posting updates on our user forum.
We want everyone in the world to be able to benefit from Webcloak. Unfortunately there are certain regions like Singapore where there are only a few pledges and no nearby servers. We are eager to get Webcloak into these areas when there is a larger audience.
I have been testing out the webcloak for windows, and I have to say it would have been alright if not for the laboriously slow loading times. I'm not using out of date hardware, but even opening firefox takes minutes let alone opening gmail. Will there be improvements in the future?
I've finally gotten around to trying this out, I'm a Mac person and don't often get on a pc. But I went to start it up and launched the program and it says there isn't a webclock plugged in. It told me to take it out and reinsert it, witch I did and poof same thing. I guess what I got was a fancy keychain.
There was an issue with the first units that were shipped in Windows 10. This has been resolved and we are working on distributing the fix. This problem does not affect the Webcloak devices that are being shipped now. Please contact support and they will assist you.
@Robert, Check "View Pledge" button under the campaign and it will have "Survey" link listed, It should show the current address you sent to then, if it needs to be changed send them a note.
It's been almost a month since the last update ... What is the projected shipping date? Sorry guys, but if it's not fairly soon ... refund. It's been long enough.
An dieser Stelle kannst du dem Projektgründer gutes Gelingen wünschen, Fragen stellen und dich mit anderen Unterstützern austauschen. Wir bitten darum, den Austausch stets respektvoll und höflich zu halten! Danke!
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Ältere Kommentare anzeigenWebcloak, LLC Projektgründer am September 15
Nik and Simon,
We reached out to the few that have opted to wait for the MAC version some time ago. I'm not sure why you were not contacted. We are targeting the release for the fourth quarter of this year. We can ship the Windows version immediately if you prefer. Please contact shipping@webcloak.com.
You will receive prompt service if you use Webcloak support (support@webcloak.com) and Webcloak shipping (shipping@webcloak.com) for your questions.
Best,
Webcloak Support
support@webcloak.com
Nik am September 15
What is the status on the MAC version? Its been months without a email update on anything.
Please update us, thakn you.
Simon B. am August 31
Hi
I'm still waiting for the mac version and didn't received any information till now.
Please inform us on the schedule.
Webcloak, LLC Projektgründer am July 5
Hello Dennis,
We have been emailing you but you have not responded. What name did you use when you paid the pledge? Your name does not appear in the payment system. We cannot issue a refund unless we have that information.
We are receiving your emails so please email us the information.
Thank you,
The Webcloak Team
Dennis Jen am July 5
Hi Webcloak team,
I have not received any email from you in the past few weeks, but I do received email from Kickstarter instead...... so I don't know why I can't receive email from you. I just send another email to support@webcloak.com and please check to see if you have received it and then reply back to me.
Webcloak, LLC Projektgründer am June 29
Hello Dennis,
We emailed you using the email address that you provided to Kickstarter. We have questions about your payment transaction.
Please contact support@webcloak.com and they will assist you.
Best,
The Webcloak Team
Dennis Jen am June 29
Hi Webcloak,
Still not received any reply here or through email. Please response
Nik am June 27
any update on the Mac version? shipping date?
Dennis Jen am June 14
Hi Webcloak, since your product cannot support in my location, I have send email to you months ago requesting for refund. However, I have not received any response yet, I have resend the email, please check.
Webcloak, LLC Projektgründer am June 10
Hello Mr. Chan,
Please email shipping@webcloak.com. They can tell you the status of your shipment. Most devices have been shipped.
Thank you,
The Webcloak Team
Alan Chan am June 10
Any update on my order? Thanks
Webcloak, LLC Projektgründer am June 6
rha,
When it comes to online security and anonymity there's no such thing as too paranoid.
Best,
The Webcloak Team
rha am June 5
OK, thank you for the explanation. Sometimes I am too paranoid. ;)
Webcloak, LLC Projektgründer am June 3
Frank,
Your device has been shipped. You should have received an email. If you have not received it, please contact shipping@webcloak.com.
Best,
The Webcloak Team
Webcloak, LLC Projektgründer am June 3
Hello rha,
The user and password is not for your Webcloak device. It is for our user forum which you can change the first time you log in.
You can use any password that you like on your Webcloak device.
Best,
The Webcloak Team
rha am June 3
People, beware. The devices are shipped TOGETHER with username and password and the boxes can be easily opened and closed with no mark, e.g. at customs office. If the parcel was opened, the passwords can be compromised already.
Frank vd Heiligenberg am May 31
Can you tell me if it has been shipped? Didn't receive any info...
Alan Chan am May 29
Any update on international shipments?
Webcloak, LLC Projektgründer am May 20
Hello Khahn,
Your Webcloak has been shipped. You should have received a tracking number. Please contact shipping@webcloak.com for your shipping status.
Thank you.
khanh nguyen am May 20
never get my reward please check
Paul Williams am May 2, 2016
I received two units that as another post put it - are fancy keyrings. The computer recognizes the device but won't load as it then goes blind and doesn't see the device Please advise
Shez am April 27, 2016
Every week is the end of the coming week. Any realistic timeline ?
Webcloak, LLC Projektgründer am April 18, 2016
CDP11,
We are awaiting a shipment from our manufacturer. We have had to implement additional quality assurance steps before shipping devices to ensure that they are functional and meet our quality standards. We are scheduled to send all of the remaining devices by the end of the week.
You can email shipping@webcloak.com to check on the status at any time.
Thank you,
The Webcloak Team
CDP11 am April 16, 2016
I have not received my WEBCLOAK DUAL ADOPTER as of yet? Backer 43 - can you give me a shipping update on when I can expect them?
Webcloak, LLC Projektgründer am April 14, 2016
Shez,
You should have been notified of the delay in international shipping. We have been working out some issues with our manufacturer and had suspended the final shipping which is mostly international. We have been assured that the manufacturing issues have been resolved and we should have additional Webcloak devices in our hands early next week.
Best,
The Webcloak Team
Shez am April 14, 2016
email you but no answer for follow up concerning shipping! 09 April 2016 12:32:07 GMT
Webcloak, LLC Projektgründer am April 4, 2016
If you require assistance:
Webcloak Support - support@webcloak.com
Webcloak, LLC Projektgründer am April 4, 2016
John,
Would you mind providing more information to support? They would like to follow up on the long load time.
Webcloak Support - support@webcloak
Webcloak, LLC Projektgründer am April 4, 2016
John,
Our first priority is security and anonymity. Webcloak will protect you while banking or shopping online. We are focusing our efforts on speeding up the load time of Webcloak and increasing the performance of our secure network while at the same time maintaining the highest level of security and anonymity. We will be posting updates on our user forum.
Best,
The Webcloak Team
Webcloak, LLC Projektgründer am April 4, 2016
No servers in my region:
We want everyone in the world to be able to benefit from Webcloak. Unfortunately there are certain regions like Singapore where there are only a few pledges and no nearby servers. We are eager to get Webcloak into these areas when there is a larger audience.
Tan Whee Min am April 3, 2016
Receive an email on not shipping as no servers in my region. Can explain further?
John am April 3, 2016
I have been testing out the webcloak for windows, and I have to say it would have been alright if not for the laboriously slow loading times. I'm not using out of date hardware, but even opening firefox takes minutes let alone opening gmail. Will there be improvements in the future?
Jilson am April 1, 2016
why all of sudden an email stating not shipping to me as your servers are not located in my region?
Alan Chan am March 29, 2016
Any update on international shipment?
Webcloak, LLC Projektgründer am March 25, 2016
There have been issues with the initial devices. If you are having troubles, please contact support@webcloak.com for assistance. Thank you.
Jesse McKenzie am March 25, 2016
I've finally gotten around to trying this out, I'm a Mac person and don't often get on a pc. But I went to start it up and launched the program and it says there isn't a webclock plugged in. It told me to take it out and reinsert it, witch I did and poof same thing. I guess what I got was a fancy keychain.
Webcloak, LLC Projektgründer am March 17, 2016
There was an issue with the first units that were shipped in Windows 10. This has been resolved and we are working on distributing the fix. This problem does not affect the Webcloak devices that are being shipped now. Please contact support and they will assist you.
Richard Chen am March 17, 2016
This doesn't work with Windows 10. It locks up and produces a white box and freezes
Shez am February 24, 2016
what is the score with UK shipping ?
Webcloak, LLC Projektgründer am February 23, 2016
The retail version which includes Mac support will be provided to all Webcloak supporters free of charge.
David Mayer am February 22, 2016
Are you going to send the Mac version out at no additional cost?
Tan Whee Min am February 18, 2016
Any update?
Shez am January 29, 2016
when exactly are you shipping ? getting into feb already
Jim
Superbacker
am January 18, 2016
@Robert, Check "View Pledge" button under the campaign and it will have "Survey" link listed, It should show the current address you sent to then, if it needs to be changed send them a note.
Webcloak, LLC Projektgründer am January 18, 2016
Nik,
We will be shipping the Window version first, followed by the Mac version around the second quarter.
Best,
The Webcloak Team
Webcloak, LLC Projektgründer am January 18, 2016
Robert,
Here's a link to the instructions for checking or changing your reward shipping address:
https://www.kickstarter.com/help/faq/backer+questions#faq_63017
Best,
The Webcloak Team
Nik am January 18, 2016
Which version is being shipped, Mac or Windows? Are both ready?
Robert Casanova am January 15, 2016
I got an email to make sure my address was correct but do not see where to verify that. Can you help?
m
Superbacker
am December 30, 2015
Please updates. If no progress, simply need to tell the truth.
Jack Martin am December 27, 2015
It's been almost a month since the last update ... What is the projected shipping date? Sorry guys, but if it's not fairly soon ... refund. It's been long enough.