Dear Team Doublesix,
Summary: we are averaging about 1,000 packages shipped a week. But as the orders get more complicated, this may slow down a bit. Next update (this coming weekend), you will be able to see a database that clearly indicates which tier batches have been shipped (but no backer or ID info).
I am very glad and relieved that most of you seem happy with the product. A few of you are not, and others of you may not be once you get them. Once I am done shipping out orders, I will next work hard to make sure each one of you is satisfied (e.g. refund or replacements).
One person picks, another double-checks and packs.
According to Shipstation (my postage and label printing software):
- 1,155 packages have been delivered.
- 1,163 are either in transit, or printed and packed (to be dropped off this week).
Please wait until next weekend's update before emailing me or commenting asking about your order. I am building a database that you all will be able to access that will clearly indicate which orders have been packed and dropped off at the post office.
I am doing batches of orders:
- They are divided by US no add-ons, US add-ons, Global no add-ons, and Global add-ons.
- I have initially focused on completing First movers, Early Birds, Random Roll 1, and early Bulk Backers (and US Standards with no add-ons).
- Now that some trial global orders have been safely delivered, I am ramping up sending out early global orders.
- I am trying to ship earlier backers first.
You should get an email with your tracking # from Shipstation when I print the labels, but this could be a few days before I actually drop the package off at the post office. Once they are scanned in at the Post Office, you should be able to see this indicated at the UPSP website. Prior to my dropping them off, you will likely see "Pre-Shipment Info Sent to USPS" for your tracking #.
- US orders over a pound (e.g. Bulk with add-ons) and Global orders are dropped off on Mon, Wed, and Saturdays.
- All the rest are dropped off on Wednesdays only (see below).
Please double-check your order (item list) in the email, and message me immediately if it doesn't match what you are expecting.
FYI: The prices on the packing slip are my costs (not your costs), which is helpful for international orders (keeping the value low on the customs slip to reduce the chances that they will have to pay VAT).
Here a few problems I am encountering that are slowing me down:
- Random Roll: your roll count wasn't making it from Backerkit (BK) to Shipstation (SS), so they had to write a script that was able to do so, but it was based on your old Kickstarter name, and similar names are getting merged. So I have to clean all that up, and find about 180 missing backers. Meanwhile, most all US Random Roll 1 will ship this Wednesday.
- International orders: the customs field on the label only allows 5 items, so for each order that has more, I have to manually go in and edit the customs field.
- Software issues: Over the weekend, I transferred several batches from BK to SS, but then cancelled them because of mistakes. When I tried to resend them, they don't go through. I have reached out to SS to try to fix this issue (but they didn't get back to me today). Unfortunately, several of these batches were Early Bird US with Add-ons, and RRI Global (rest of Early Birds, including international, have been packed, as well as most all of First Movers; and the first 100 US Bulk with Add-ons).
- Bulk Rate Parcel Plus Lightweight packaging is saving me some money, but now requires drop off at a bulk processing Post Office, which isn't open on Saturdays. This means I will drop off most of these packages on Wednesdays only (my day off). All international packages and US flat rate boxes (for orders over a pound, like all US Bulk orders with add-ons) can still be dropped off on the weekends at my neighborhood post office.
Most backers seem to be happy with the quality of the dice. However, it looks like some of you have gotten bad batches. I apologize for this, and will try to work with everyone to meet their satisfaction. However, at the moment, I would like to focus on getting everyone their dice first, so if we could please wait several weeks before discussing alternative arrangements (like refunds or replacements), that would be great.
Why are some poor quality? As a few of you know, some of the Classics are lopsided because the large production run lead to some mold warping. Once I discovered and diagnosed the problem (after 80K Classics were made), I paid more to have more frequent mold swaps for the colored dice. The dice with smaller production runs are most consistent in their good quality (like the triple fours and non-stretch goal dice).
Back to packing and shipping,