Use this space to cheer the creator along, and talk to your fellow backers.
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Hello, @Michele, Really sorry for the delay. We just got the feedback from the logistic company. Since your address is an island from US, some shipping lines cannot cover it. That's why they cannot deliver it, and change another shipping line now. However, it took really long time. We care about our customer's feeling. Therefore, two options: 1, we can refund you now, really sorry for your waiting; 2, you may wait for some more time, and we will ship you the shirt and two pairs of MP Magic socks for free. Please feel free to let me know via email@example.com, we will take care of your choice. Sorry again!
... any news... any updates... does anyone respond to any messages?
4 days later ... still no news
Hi @Michele-Patrizio Rossi, thanks for reaching out! I'm sorry that you haven't received your shirts and I've contacted the shipping company. I will contact the shipping company again and get back to you tomorrow morning. Thank you!
The lack of communication on the comment section/ private messages and even on your website is truly disconcerting. I am happy for those who received the shirts.. but would appreciate some kind of support and information as to where my shirt is currently
Have yet to receive mine. Any chance to locate it with a tracking #?
Hi @Chester Moreno, thanks for reaching out! I get back to your email, and please take a look at it. Thank you!
Is there any way I can so a size exchange? I contacted you guys via facebook and email and no response still after 2 days
Hi @Stephan, thanks for your feedback! We appreciate your confirm and enjoy your workout!
Got mine. Really good fitting and a very good quality. Totally worth the waiting ;)
Hi @Michele-Patrizio Rossi, thanks for reaching out! We are packaging the clothes and ready to ship them out today. I will update the latest information later. Thank you!
End of March huh?
Hi @Isaac Sandaljian, thanks for your concern and reminding! I just posted the latest update and we plan to ship out the clothes at the end of March.
Great looking forward to the update.
Hi @Barry Baumgardner, thanks for reaching out and your kind suggestion! We are tightening up the production and arranging the Shipping issue, and we will release the update as soon as possible.
Jan 16 was the date of your last update, with a stated shipping date in 'Early March'. Would you kindly provide a project update and adjusted shipping date for me, backer #80, as well. Thank you very much for your help.
@peter verkoulen Sorry for the late reply and thanks for your comment! We are in the mass production stage right now and because of the Lunar Spring Festival break in February, so there is a little delay. But all the orders will be shipped out within March and we will email you all the tracking info once it's available. Thank you!
No update and no comments for two months.
Shipping was promissed for begin march so right about know.
Is the shipping going to be on time?
Congratulations! Would it be possible to order a towel as an add on item now that the project is closed?
Hi @Barry Baumgardner , thanks for your feedback and I'm glad that I could help. Hope you will like our shirts when you receive it. Enjoy your workout!
I have doubled my pledge and would like to communicate that my intention is to double the reward. The one thing that sometimes comes up is that when making multiple pledges, the shipping is not double or whatever, and sometimes also disappears. Please clarify the issue on shipping. If I have over-pledged due to shipping, I'll work out the difference in the backerkit addons or some other way with you. Thank you for your guidance, and I'm glad to back your product as the information/review you've provided looks very promising, and I am a fitness-oriented person that needs products like yours.
Hi @Barry Baumgardner, thanks for reaching out! To change your pledge amount, visit the project page and click the “Manage your pledge" button that appears next to your pledge amount and then select "Change your pledge" on the following page.
From here, you’ll be able to adjust your pledge amount or choose a new reward tier you'd like to pledge for and your pledge amount will update automatically. Hope it's helpful! Thank you!
I would consider doubling my pledge today if you would kindly tell me how to accomplish on kickstarter. (Backer 80)
Hi @thelamby, thanks for your suggestion! But we've already post the design on the website and everyone can see it. Besides, we sent the design to our OEM factory and they've already in the preparation stage so it's not easy for us to change it right now. But we value your opinion and we'll think about it in our future design. Thank you so much!
Just a comment on your logo - I wish you had a more subtle logo rather than a big one on the chest. I like shirts with less noticeable logos that are on the bottom or shoulder instead of chest. If you consider moving or reducing your logo that would be great.
Hi @Isaac, thanks for interests! The materials of our shorts are the same as the CoreSport workout shirts, except for missing the mesh backing part. So there is the same cooling technology used in our shorts. But in order to deliver and produce in time, so we only offer shorts in black. There is a size chart in the introduction page. Let me know if you have any other questions.
Can you post some info about your shorts?
@ Austin Zang Hi Austin, thanks for your interest and support! Could you please send an email to firstname.lastname@example.org? And I can send you the photos that you requested through email because I can't reply with pictures. And we do apologize for the shipping that you concern about, but because we plan to ship from Hongkong, which can reduce the arrival time and let everyone receive the clothes earlier. We calculated the shipping costs several times and talked with many shipping companies to get the most reliable and reasonable way to balance the time and cost. So we can't reduce the shipping cost at this time. I'm sorry about that. But we are still getting in touch with some shipping companies, and will choose the most proper method once we find one.
$20 for shipping? Why so much, especially for the 5 shirt tier? Could you lower this cost? In addition, I would really like to see green and red colors in unique shades. I also love the shade of blue that is available.