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Pledged over $2300 for 10 x SKYSTORM and nothing received, nor have I had any of my emails responded to
Very Disappointed !!!
Still waiting on Tripod mounts. How long will these take to get shipped out??? Its well over a year now.
Hello Bloomsky team, 16 months after backing your kickstarter project the "Complete" Weather Camera System is still incomplete. I am still missing "Storm" and "Tripod". After such a long time being left with no commitment to sending the other half of the system and not reacting to eMails is very disappointing!
12 months later and I'm still waiting for my mast...
Apparently the shipping company in France were sending out the wrong item (mast vs tripod) and stopped shipping them out midway through whilst they try and recover the incorrect items...
So, I have this tripod and I don't know how to mount the two systems to it. Can you please post instructions and any potential materials I'll need to get it all mounted?
I think our two tripod mounts might be on the way -- I received a shipping notification from UPS that two packages are coming from Bloomsky Inc, and even though it's taken a long time I'm still super excited! :D
Ended up emailing support. Two emails later I had a tracking number and received my missing mounts, as I opted to not go for the mast but instead the standard mounts. Storm should be put up this weekend on the roof now that I have a proper mount. Took a year (after receiving the initial Sky/Storm) but finally received.
Tripod came exactly one year after receiving the system... and no u-bolts or screws to be seen...
Yay! Finally got the tripod!
Hello bloomsky. I asked after the surveyto get the last instead of the tripod, because I moved to a flat with a balcony instead of a garden...And bloomsky told me that it was not possible to adapt the process because it was all in the pipe...what is that, now one year later I still got nothing. I'm getting totally wrong data's for the rain rate because the storm is too close to the facade wall and the wind gets only north or south, because the storm is not enough far away from the wall because I installed it with what I could use.
I ask then again, can I get a point instead of a tripod because it seems that nothing has been built.
I will be filing for reimbursement at this point. To pay for a product as then the solution by the support is to DYI the bracket/holding system is a joke. It’s nice to charge people to then suggest they do it themselves. We are at 1 full year with no commitment to sending the other half of the system. Storm x2 have been sitting in their boxes for a year. Unbelievable.
After a few months, the wind cup of my Storm not turning, exactly like this guy...
I received my system in the first week of December last year... all items still in box awaiting mounts and tripod... what are the odds it will even work. Sad BloomSky... sad.
This project sucks ... no news, no mast mounts, no answers to emails ... R.I.P. BloomSky :/ - In the meanwhile i disassembled the devices and have built in my own electronics, because the housing is quite nice ... that is the only good thing here.
R.I.P. KS because they give a shit on us backers, they just collect the 5% of the funding and send out standardized replies to emails ... too bad if you send out the same answer to complains about different projects :ugly:
Still waiting for my mounting device for my storm and my fathers storm also. We are going to hit a year with little communication aren’t we? A kickstarter completing 6 months after BloomSky has already reached out more then BloomSky has in the year. Very disappointed.
On the 19th of september 2017 I send an email to BS:
"...Dear Bloomsky people,
I am very unhappy with my Bloomsky device. My Kickstarter Backer # is 1330. I backed the Early Bird SkyPro kit.
There are multiple issues with the items I received (and NOT received!):
- Making a connection on a 5Ghz wifi network seems impossible,
- The charger is not fit for use in the Netherlands (US outlets are used)
- The promised extra (tripod stand) has not arrived;
- The packaging job of the STORM-device was done very sloppy (The goods were damaged upon delivery).
The software is useless on a 5Ghz wifi network (that is the message that I get back while trying to connect the device to wifi).
For the uselessness of the charger and the damages items I sent in a ticket on which I got o non-response (nobody would expect US-outlet on a device used outside the US!). So, all in all the complete StormPro kit is useless standing in a cormer of my study. And I partly have lost my confidence in the quality of products "Made in the US".
Awayting your reply I remain,
I am still waiting for the reply...
I have only recieved one of the pegs but ordered a storm and sky so I can only put up one part of my weather station. I finally have everything else so please can you send me an extra peg.
Does anyone have an email for the Bloomsky team as they don't seem to respond to any of these comments.
The camera on the Sky went. Not the STORM as I stated in the previous comment.
What kind of warranty is on the STORM. Looks like my camera kicked the bucket. The image is reversed and it is all purple. I've tried contacting Bloomsky but have yet to receive a reply.
Still no mount and tripod...
Still no mast and tripod received in Ireland.
Please check as you mentioned in the last update that European orders have been fulfilled.
They sent me the tripod but I requested the mount, which after a quick email they sent out quickly.
Got home yesterday to find a royal mail card asking for £13.79 to pay duties and taxes to collect it from RM have asked bloomsky to pay for this as it was there mistake.
No mast mounts here so the weather station is still useless for me ... 'measuring' the weather with the provided pegs is senseless :/
Beware of this company. They sell a product, collect your money and do no send it. Tell they will refund but over a year and nothing. More emails coming from James W
Carlos Reza firstname.lastname@example.org
If what you say is true that our team has not been responsive for 4-6 months then that is certainly wrong and I apologize for that. I will investigate what happened. We have tried various times to refund to the PayPal account you provided but to no avail as seen in the screen shot attached in previous message. We cannot refund to your credit card because the actual transaction is between you and Kickstarter. If PayPal cannot resolve the issue for us then we will make an exception from policy for international wire transfer. Either way we will refund you.
I have received both the storm and the main bloomsky weather station but only received one of the shorty plastic stakes, can anyone tell me as I know bloomsky them selves are pretty poor at responding whether I should have received two stakes already, one with the storm and one with the main weather station or whether I will receive the second when I maybe eventually get the correct wall mount?
Any help would be appreciated
After being unable to reject the delivery, I got the wrong mounting option (tripod, not the wall mount) in a horrifically damaged box that appears to have been opened several times.
I'm laughing while updating people about this, the only alternative is to cry into my keyboard!
I'm mentally exhausted by this now I may just scrap the lot and free myself if this joke of a situation. If this is how Bloomsky manage the rest of their company they'll be out of business by the time it's ever resolved
Just received a mount
Still no tripod...
Yes, I also received the email about wrong deliveries. Yesterday, I received a tower mast instead of a tripod. Now, I need to return that to receive the tripod correctly.
Anyone else had the email about being sent the incorrect item from Bloomsky and to reject the delivery?
I guess that it means I'll be getting a tripod, when I actually need the wall mount option?
Well I got a Tripod turn up as well, even though i asked for a tower mast, but its been so long that a had already made my own mount months ago.
The Bllomsky itself has been great. worked out of the box, and been reporting without any issues.
Just received a tripod (Reading, UK), now the next task see if it works
Just got a tripod delivered here in London. You guys should be ashamed for how long this has taken. I stil have no wall mounts tho.
Just recieved 1 tripod but are waiting for 2 wall mounts. What should I do?
Same here, no mast mounts, so far the thingy is just a bunch of electronics and plastics laying around unused. Those included pegs are ridiculous to use for a serious ambient measurement. I hope to receive the mounts soon, since the alps are not far away from the netherlands :)
Mast arrived totday in The Netherlands!
WOW! I am really deeply impressed! After successful funding end of August 201_6_(!) and with an estimated delivery date October 201_6_(!), I received my BS2 someday mid of March 201_7_(!), two weeks later followed by the Storm. Both still lie about and I hope the batteries are still ok. Sadly I could not charge them as I was waiting for the tower mast to install the hole construct and charge with the solar panel (because BS persists to decline delivery a suiting power plug for Europe) but despite several mails and PM to BS in Kickstarters system I only got loopholes about unintelligible delays. But now only 10 month after the estimated delivery, my latest question for the mast including claim of refund, seems to be heard! No answer but less then 36 hours later I got a parcel sent by DPD from the Netherlands to Germany with the mast! Great, and as I said: I am deeply impressed! BS interpretation of serious business will make America great again! Thank you!
Just received a 2nd mounting Kit, looks identical to the one of the Sky, No Letter, No Instructions.
Is this suppose to be for the Storm?
Tripod still missing.
And some recap :
aug. 30., 2016 : successful funding, incl. confirmation mail on the mounts and tripods.
jul 20th, 2017 : mid august delivery for EU/US backers
aug 17th (mid august) : BS needs to check if mounts and tripods for the backers of Kickstarter are put in the system for processing..
Apparently the mounts and tripods aren't produced yet.. One of the BS agents just clarified that (aug. 17th, 2017) :
'I am very sorry for the confusion. I should have clarified. I do not have future delivery dates at this moment, but I would like to check to make sure that the backers order was processed correctly, is in the system and ready to be processed.'
This can be read in this thread : https://bloomsky.desk.com/customer/en/portal/questions/17123669-storm-and-mount-availability…
Still waiting on tripod and mounts......
After some searching: BS has on desk.com something like a helpdesk / interaction. Here also the question was asked about the mounts. (see https://bloomsky.desk.com/customer/portal/questions/17093955-storm-and-mount-availability)
One remark from BS there was ´yeah…I got burned on that one too. I am sorry. It looks like US and EU mounts will be arriving early August.´
I´ve asked to update Kickstarter, which got ´I will see what I can do about getting an update out.´
Looking for an update on the mounting for my two Storms. They are both literally sitting in my dinning room for the past 5-6 months now without the mounting equipment to set them up.
Communication is sub par for this kickstarter.
Received my storm about four months ago but haven't had not been able to set it up until three days ago. So far I have received significant rain notifications being .05 rain which is good since it's indicating I am only getting very very little rain. The wind speed indicator appears to be operating correctly with the mild wind I'm getting at about 8 mph. So far I'm extremely happy with the operation of the unit and how it has integrated with my BloomSky
Some experience from a recent installed BS sky2 and storm in the Netherlands. TL;DR summary below.
Against my better judgement in I've started to build the BS units into working order. Better judgement will be explained below.
The units have been operational for a week now, but I've recently started to use domotica software at home which can incorporate BS data. Via Weather Underground api's I now can see what's happening outside (I'm lazy, I know :-))
Connectivity: WiFi is an tricky thing: I see the sky2 every 5 mins requesting an ip adres. Depending on the type of dhcp server (router, dedicated server) it could be that this 'wears out' and then the connection is lost (need then to reset the dhcp server). This I haven't experienced yet but is my experience as an IT guy. What I did experience though is that the Sky stopped connecting and spontaneously reconnected after about 9 hours. No clue what happened as I only have the logs from my network which basically told me the device was gone and came back after X hours. The 2.4GHz antenna of the SK2 is not very powerful so the distance between the router/AP and SKy2 is somewhat limited.
The Storm hub runs I asume on the 868MHz band. I need to place it in a 90 degree angle towards the storm or I lose connection over less than 30 mtrs.
Power: Like all backers outside the US I have the useless power adapters. I charged the Sky2 via the solar panels which actually worked. The battery level can be read from the application or portal and it took almost 3 days to reach the 100%, but since then it stayed on the 100% level (Which I don't trust, as the unit will use some power during the night and some decrease to say 95% or lower can be expected). We recently had quite some sunshine so I need to wait till lower conditions to see what this does with the power indicator. According to BS the unit should be able to run 2 weeks on a fully charged battery.
The Storm shows more a expected power drainage during the day (the panel is also weaker so this is logical)
The Storm hub : this I fixed using the tip from one backer below: power the hub via the USB connection and a 5V usb phone charger.
Mounts : the extra mounts are still 'underway' (Sure, that's BS BS) so I used the included wall mount of the SKy2 to attached it to a fence. For the Storm I initially didn't do anything, just pushed the thing into the ground but then realized the fun is at higher altitudes. I used the hollow rod of a paint roller and fixated this to the fence and put the Storm in it. This helps to get a good direction of the solar panel and have the meter into the wind.
If I consider the application for smartphone and the portal of bloomsky : these units are way to expensive for what the app and portal deliver. Also you are only able to do measurements near a network access, meaning in most cases a home and thus influencing the measurements. You can get better forecasts cheaper and easier. But if you go for the tech/nerd factor : having these balls is just fun. Blinking lights, moving wind thingies and of course SOLAR POWER ....
Ok, then about my better judgement.
What I think is somewhat worrying is that even though you bought the balls you will be fully depending on BS. All data, images etc. will be send to BS, and you will need their application, their (internet)connectivity and their databases to access and interpret your data. What I now see after a week of using the BS balls is that I pump out to the internet the temp, power, rain etc. etc to BS. Then via a connection between BS and weather underground I get that data back... but only in portion of max 5 mins (as I don't pay for the weather underground api, I only can have 500 calls a day). The connection between Weather underground and BS is not stable to say the least. I pump out a huge amount of data from my BS Balls and only get slices back. I have cheap cresta temp/humidity sensors in house who bombard my server with data and what can be stored by me, every few seconds.
Then my biggest concern: I think it can be in the future that BS will charge some amount of money to have access to your data... so you end up with collecting data for them for free and then you have to pay to see what you did. I hope this is a complete misconception from my side, but if I look in the background how their site works (eg. obfuscation of links where data or pictures are stored) and the fact that BS is the only place where you can store the data I expect some changes in their businessmodel in the future.
Power adapters I don't need, solar panels work at this moment. Connection via Wifi works though the SKy2 wifi is not that strong, so a large distance between units and house/office/network is not possible. BS applications (smartphone and portal) are very rudimentary and could be more configurable. VIA VIA you can integrate the data into eg. Wunderstation of Weather underground or Domoticz. Connections between BS and other parties can be cumbersome so real time data is not an option.
Received the SKY in Feb but still waiting on tripod and mounts. Surely this is a wee bit of a long time now......whats happened ????
Haven't received anything. Please could you check?
I'm waiting for a mount, too ... has anybody heard any news?
I am still waiting on my mounting bracket. Any update?