Use this space to cheer the creator along, and talk to your fellow backers.
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Update...Nick at support has been great and has worked with me to iron out issues. I was to the point of about taking the units down but have been happy now with the support and getting things resolved. The new Storm should be coming (customs delay) and the replacement Sky 2 had some video issues and they immediately sent a replacement for that one which I just got up and running. Could not ask for a better service and felt the need to update my comments.
I too have had issues...I did not get mine up immediately after receiving the Sky 2 and Storm from the Kickstarter, as I wanted to wait until I got into my new place. I never opened any of the boxes, so they were well kept. I installed them about a couple of months ago, once the weather was nicer to get out in. The whole system started up perfectly fine and then stuff started not working, like the rain gauge, connection issues, etc. So I contacted customer support and figured they wouldn't help me since I was so far out from purchase date but they initially did. They did a firmware upgrade and that did help but the Storm but it kept loosing connection as well so surprisingly the rep sent me a return label to send it back and they were going to send me a new one, when in stock. I was surprised...haven't received anything back yet, so we'll see! Then the Sky 2 kept dropping off, no connection, no power/wifi lights. The solution, pull the battery for like 5 minutes and assemble it back. That works but I have had to do this at least three times in the last couple of months. I was told this is very rare to have to do. I was told that they would not replace this unit because I was out of warranty...BUT they are supposedly replacing my Storm, which I have yet to receive back. So it must be that the Sky 2 is too pricey for them to cover. I had great hopes for this stuff and the company.
This product is IMHO bullshit, the company too ... the only well engineered parts are the plastic parts. The camera is almost broken, in fact it still makes pictures but they are coloured with a psychedelic touch. The wind velocity gauge is stuck and doesn't rotate anymore alike the wind direction gauge. Humidity measurement is over 15% off a reference measurement, the only more or less reliable measurement still possible is the temperature sensor ... crappy engineering at all, never ever again.
It seems, mit of the sky and storms will stop working after two years.
I would assume most of the backers will not get another BloomSky.
A pity the app will be soon obsolete if no one will provide data anymore.
As an early backer of both SKY and STORM, just before getting my STORM my SKY broke down. It is not connecting anymore, and tried to get it alive again with help of support. Did not work, so the solution was "buy an new one in our store". A refurb cost me (including WU discount) a staggering USD224.
Too bad Bloomsky leaves their bakers in the cold when their device break down after 2 years. Anyone interested in a never used STORM device, including the pole mount and a mounting bracket of a SKY ?
I will be filing for reimbursement at this point. To pay for a product and never receiving it, is a scum. It’s nice to charge people to then not deliver and never reply to my eMails. We are at 1 full year with no commitment to sending the other half of the system. Unbelievable. Kickstarter should act on this!
Have been enjoying the sky2 and storm for almost a year BUT I’m still waiting on a Tripod. Zero news.
my sky2 has stopped working last sent info in 17 dec 2017 can't get it charged is there a way to get another charging cable
How about my One Storm, One STORM & Two tripod stand?
Another 4 months and still waiting for the tower/mast mount...
Pledged over $2300 for 10 x SKYSTORM and nothing received, nor have I had any of my emails responded to
Very Disappointed !!!
Still waiting on Tripod mounts. How long will these take to get shipped out??? Its well over a year now.
Hello Bloomsky team, 16 months after backing your kickstarter project the "Complete" Weather Camera System is still incomplete. I am still missing "Storm" and "Tripod". After such a long time being left with no commitment to sending the other half of the system and not reacting to eMails is very disappointing!
12 months later and I'm still waiting for my mast...
Apparently the shipping company in France were sending out the wrong item (mast vs tripod) and stopped shipping them out midway through whilst they try and recover the incorrect items...
So, I have this tripod and I don't know how to mount the two systems to it. Can you please post instructions and any potential materials I'll need to get it all mounted?
I think our two tripod mounts might be on the way -- I received a shipping notification from UPS that two packages are coming from Bloomsky Inc, and even though it's taken a long time I'm still super excited! :D
Ended up emailing support. Two emails later I had a tracking number and received my missing mounts, as I opted to not go for the mast but instead the standard mounts. Storm should be put up this weekend on the roof now that I have a proper mount. Took a year (after receiving the initial Sky/Storm) but finally received.
Tripod came exactly one year after receiving the system... and no u-bolts or screws to be seen...
Yay! Finally got the tripod!
Hello bloomsky. I asked after the surveyto get the last instead of the tripod, because I moved to a flat with a balcony instead of a garden...And bloomsky told me that it was not possible to adapt the process because it was all in the pipe...what is that, now one year later I still got nothing. I'm getting totally wrong data's for the rain rate because the storm is too close to the facade wall and the wind gets only north or south, because the storm is not enough far away from the wall because I installed it with what I could use.
I ask then again, can I get a point instead of a tripod because it seems that nothing has been built.
I will be filing for reimbursement at this point. To pay for a product as then the solution by the support is to DYI the bracket/holding system is a joke. It’s nice to charge people to then suggest they do it themselves. We are at 1 full year with no commitment to sending the other half of the system. Storm x2 have been sitting in their boxes for a year. Unbelievable.
After a few months, the wind cup of my Storm not turning, exactly like this guy...
I received my system in the first week of December last year... all items still in box awaiting mounts and tripod... what are the odds it will even work. Sad BloomSky... sad.
This project sucks ... no news, no mast mounts, no answers to emails ... R.I.P. BloomSky :/ - In the meanwhile i disassembled the devices and have built in my own electronics, because the housing is quite nice ... that is the only good thing here.
R.I.P. KS because they give a shit on us backers, they just collect the 5% of the funding and send out standardized replies to emails ... too bad if you send out the same answer to complains about different projects :ugly:
Still waiting for my mounting device for my storm and my fathers storm also. We are going to hit a year with little communication aren’t we? A kickstarter completing 6 months after BloomSky has already reached out more then BloomSky has in the year. Very disappointed.
On the 19th of september 2017 I send an email to BS:
"...Dear Bloomsky people,
I am very unhappy with my Bloomsky device. My Kickstarter Backer # is 1330. I backed the Early Bird SkyPro kit.
There are multiple issues with the items I received (and NOT received!):
- Making a connection on a 5Ghz wifi network seems impossible,
- The charger is not fit for use in the Netherlands (US outlets are used)
- The promised extra (tripod stand) has not arrived;
- The packaging job of the STORM-device was done very sloppy (The goods were damaged upon delivery).
The software is useless on a 5Ghz wifi network (that is the message that I get back while trying to connect the device to wifi).
For the uselessness of the charger and the damages items I sent in a ticket on which I got o non-response (nobody would expect US-outlet on a device used outside the US!). So, all in all the complete StormPro kit is useless standing in a cormer of my study. And I partly have lost my confidence in the quality of products "Made in the US".
Awayting your reply I remain,
I am still waiting for the reply...
I have only recieved one of the pegs but ordered a storm and sky so I can only put up one part of my weather station. I finally have everything else so please can you send me an extra peg.
Does anyone have an email for the Bloomsky team as they don't seem to respond to any of these comments.
The camera on the Sky went. Not the STORM as I stated in the previous comment.
What kind of warranty is on the STORM. Looks like my camera kicked the bucket. The image is reversed and it is all purple. I've tried contacting Bloomsky but have yet to receive a reply.
Still no mount and tripod...
Still no mast and tripod received in Ireland.
Please check as you mentioned in the last update that European orders have been fulfilled.
They sent me the tripod but I requested the mount, which after a quick email they sent out quickly.
Got home yesterday to find a royal mail card asking for £13.79 to pay duties and taxes to collect it from RM have asked bloomsky to pay for this as it was there mistake.
No mast mounts here so the weather station is still useless for me ... 'measuring' the weather with the provided pegs is senseless :/
Beware of this company. They sell a product, collect your money and do no send it. Tell they will refund but over a year and nothing. More emails coming from James W
Carlos Reza email@example.com
If what you say is true that our team has not been responsive for 4-6 months then that is certainly wrong and I apologize for that. I will investigate what happened. We have tried various times to refund to the PayPal account you provided but to no avail as seen in the screen shot attached in previous message. We cannot refund to your credit card because the actual transaction is between you and Kickstarter. If PayPal cannot resolve the issue for us then we will make an exception from policy for international wire transfer. Either way we will refund you.
I have received both the storm and the main bloomsky weather station but only received one of the shorty plastic stakes, can anyone tell me as I know bloomsky them selves are pretty poor at responding whether I should have received two stakes already, one with the storm and one with the main weather station or whether I will receive the second when I maybe eventually get the correct wall mount?
Any help would be appreciated
After being unable to reject the delivery, I got the wrong mounting option (tripod, not the wall mount) in a horrifically damaged box that appears to have been opened several times.
I'm laughing while updating people about this, the only alternative is to cry into my keyboard!
I'm mentally exhausted by this now I may just scrap the lot and free myself if this joke of a situation. If this is how Bloomsky manage the rest of their company they'll be out of business by the time it's ever resolved
Just received a mount
Still no tripod...
Yes, I also received the email about wrong deliveries. Yesterday, I received a tower mast instead of a tripod. Now, I need to return that to receive the tripod correctly.
Anyone else had the email about being sent the incorrect item from Bloomsky and to reject the delivery?
I guess that it means I'll be getting a tripod, when I actually need the wall mount option?
Well I got a Tripod turn up as well, even though i asked for a tower mast, but its been so long that a had already made my own mount months ago.
The Bllomsky itself has been great. worked out of the box, and been reporting without any issues.
Just received a tripod (Reading, UK), now the next task see if it works
Just got a tripod delivered here in London. You guys should be ashamed for how long this has taken. I stil have no wall mounts tho.
Just recieved 1 tripod but are waiting for 2 wall mounts. What should I do?
Same here, no mast mounts, so far the thingy is just a bunch of electronics and plastics laying around unused. Those included pegs are ridiculous to use for a serious ambient measurement. I hope to receive the mounts soon, since the alps are not far away from the netherlands :)
Mast arrived totday in The Netherlands!
WOW! I am really deeply impressed! After successful funding end of August 201_6_(!) and with an estimated delivery date October 201_6_(!), I received my BS2 someday mid of March 201_7_(!), two weeks later followed by the Storm. Both still lie about and I hope the batteries are still ok. Sadly I could not charge them as I was waiting for the tower mast to install the hole construct and charge with the solar panel (because BS persists to decline delivery a suiting power plug for Europe) but despite several mails and PM to BS in Kickstarters system I only got loopholes about unintelligible delays. But now only 10 month after the estimated delivery, my latest question for the mast including claim of refund, seems to be heard! No answer but less then 36 hours later I got a parcel sent by DPD from the Netherlands to Germany with the mast! Great, and as I said: I am deeply impressed! BS interpretation of serious business will make America great again! Thank you!
Just received a 2nd mounting Kit, looks identical to the one of the Sky, No Letter, No Instructions.
Is this suppose to be for the Storm?
Tripod still missing.
And some recap :
aug. 30., 2016 : successful funding, incl. confirmation mail on the mounts and tripods.
jul 20th, 2017 : mid august delivery for EU/US backers
aug 17th (mid august) : BS needs to check if mounts and tripods for the backers of Kickstarter are put in the system for processing..