Update - Feedback.
Fulfilment is now in full swing with most of the units having been delivered or with various mail / courier services. Our Asia backers will have units sent out over the next two days. We apologize sincerely for the delay here to those affected, particularly as the plan was to send these out first but we ran into distribution issues which had an unintended knock on effect. They will be with you soon.
We recently had a fantastic 3 days at the Gadget Show Exhibition Live at Earls Court, London. After so many industry events, it was amazing to see people interacting with GameStick.
Many thanks to all for your feedback to date - both on the good and the bad. It’s vital for us to know of any issues as they happen. We are in the process of bringing up 24 hour support so that we can act on these issues in real time – in the meantime, please bear with us as we work hard to iron out any teething issues.
There have been a few general topics of discussion around reported issues so in addition to answering issues on the message boards, we though we would collate the major ones into a general update so that everyone gets them.
If you continue to have issues, in addition to posting on the boards, please do log them via our support tab on our website as they can be properly logged and distributed internally.
Inability / difficulty in connecting to Wifi / WiFi dropping / no internet
A few users are experiencing issues with their WiFi connection. GameStick uses a combined Wi-Fi and Bluetooth module served by a single chip antenna. In certain situations this unit can experience interference when in close proximity to other devices or networks running Wi-Fi and or Bluetooth. To remedy the situation please try the following:
- Reboot your router.
- Ensure that GameStick is connected to the Internet and that the Wi-Fi signal strength (shown in the settings menu) is at least 3 bars.
- Remove other Bluetooth or Wi-Fi devices from immediate proximity.
- Use the HDMI extender cable supplied with GameStick. This may allow GameStick to pick up a stronger Wi-Fi signal and so reduce the risk of the Internet connection being dropped.
If these steps fail, please reboot GameStick by turning mains power off and then on again.
In the background we are working on a permanent fix to this issue so please bear with us. We will update as soon as we can.
UI Sticks on ‘Searching For Updates’
We have identified the reason for this issue and have now posted a fix.
Reports of GameStick running hot
GameStick has been designed & tested to operate across a wide thermal range. Similar to mobile phones or laptops, higher temperatures will be experienced when downloading and / or playing games.
Under normal use, the average external temperature of GameStick will be between 40°c and 56°c. This will feel warm and at times hot to the touch.
Registered Users unable to complete online stick activation.
Some users reported issues with being unable to complete the online stick activation process. This issue has now been identified and resolved.
If you were affected, please return to www.gamestick.tv/activate to complete this process.
Box Seals Open
A number of users have reported that box seals were open on arrival. This has been put down to the seals simply not being strong enough regardless of having been tested previously on smaller shipments.
Delivery Date for Docks
Per our previous notice, delivery on the Docks has been delayed. These will be shipping out from China mid November.
Please do continue to give us your feedback - we read every single post and every single support query and our doing our best to answer your questions. Hopefully this round-up will help.