Funded! This project was successfully funded on February 1, 2013.

Update #44

Delivery Update

69 comments
68 likes

Hello backers,

The process of re-packing in Hong Kong has taken a little longer than expected but we have now completed that exercise and all rewards are picked, packed and addressed in individual packages. These are currently being re-palletized in bulk (with exception of those destined for Asia) and shipped to our US and UK forward shipping points.

This is the updated schedule:

US & Canadian Orders: Goods will ship to the US in bulk on Monday where, once they have cleared customs, will be broken down into their individual packages and then shipped out via UPS. Tracking numbers should be available soon after and we will do our best to get those to you as quickly as possible. Canadian backers fear not – we got the message loud and clear and have arranged for your orders to ship USPS to avoid those brokerage fees (with tracking, we’re promised).

UK, Europe, South America: Goods will ship to the UK in bulk on Monday where, (once they have cleared customs), they will be broken down into individual packages and then shipped out via Royal Mail. Again, we hope to provide tracking numbers as soon as possible after dispatch but due to the large numbers of individual shipments this may take a couple of days to organize, by which time hopefully you’ll have your GameStick in your hands!

Asia and ROW: These will ship direct from Hong Kong DHL / FEDEX mid next week and tracking numbers will be made available as soon as possible.

We wish you a fantastic weekend!

Love GameStick.

Jason Sears, daniel t, and 66 more people like this update.

Comments

    1. Missing_small

      Creator dgallo911 on November 23

      Ok, so its the 24/11/13 and i still havnt recieved my gamestick or any tracking infomation....Does anyone know when they will be actually be dispatched??

    2. Missing_small

      Creator Brian Schuch on November 1

      Hello from Japan, which last time I looked at a map, is in Asia. It's November 2nd, well more than a week after this update. No tracking number no nothing. Is anyone there?

    3. Missing_small

      Creator Jacques Bos on October 23, 2013

      Hello,

      Indeed first thing to do is make customers informed and happy. I understand that the people from gamestick are enthiousasts. I Think planning is a thing they have not learned yet. I hope that they learn from al the comments here.

      Jack Amsterdam The Netherlands.

    4. Camo2.small

      Creator Michael Delozier on October 23, 2013

      You guys need better customer service.. if you expect to make any money after this, you better start doing better at customer service or the word of mouth on the internet will fold your company in a blink of an eye. Just have to write little updates to keep people happy... you need to keep your "customer" happy. That is rule #1.

    5. Missing_small

      Creator Andreas Stürmer on October 23, 2013

      "...orders arrived in to London yesterday (14th october) so now just need to be sorted in to groups for postage and this will happen over the next 2-3 days. We want everyone to have their GameSticks as soon as possible and we hope to have them on the move again before the weekend." - So we have 23th october now, no status updates, no adress confirmations and no tracking informations. Worldwide launch is in one week... somethings wrong here :-(

    6. Missing_small

      Creator Dan durenberger on October 22, 2013

      YES FINALLY THEY ARE ARE SHIPPING THEM TO US!!!

    7. Fb_profile_picture.small

      Creator Prateek Moitra on October 22, 2013

      Simon, where are we on updated status on delivery. Just got a survey mail asking to confirm the shipping address that's also been about 4 days back. Where is it?

    8. Heinz_verdi.small

      Creator Verdi on October 22, 2013

      Nope, it still hasn't arrived.

    9. Missing_small

      Creator Oubay on October 22, 2013

      Will you provide us with a tracking number?

    10. 2013-11-02_23.41.15.small

      Creator Jacob Andrew Mason on October 22, 2013

      so 11 days later....
      oh and for everyone, when we all do FINALLY get our gamesticks. add me.
      my gamestick handle/tag is "i"

    11. Missing_small

      Creator Greg Beck on October 21, 2013

      I am in Canada, I have just moved, is it too late to change my addess for delivery ?

    12. Brazil.small

      Creator ZeroBiss on October 20, 2013

      @Rohan: :-O. Maybe I buy it :-D

    13. Missing_small

      Creator Rohan on October 20, 2013

      Ok Game Stick, here's the deal:

      In your most recent comment regarding shipping (5 days ago) you stated that orders for Asia (and I have to figure this includes Australia) will start shipping from HK this week. In the past I've received packages from HK in 3 - 5 business days, so as a challenge I just bought an Ouya (as well as some other things) from Amazon... Let’s see which one gets here first. If it's the GameStick then awesome I’ll cut it a break and test it out, if it's the Ouya then the Stick either gets sold on ebay without being opened or put in a blender... we’ll let fate decide that one.

    14. Missing_small

      Creator Rohan on October 20, 2013

      @Boone: Yup, and that's assuming that they don’t have any further delays in shipping, or your mail delivery...

    15. Missing_small

      Creator jose nabor bustamante rivera on October 19, 2013

      And my tracking number?

    16. Fb_profile_picture.small

      Creator Boone Simpson on October 18, 2013

      So based on the timeline, I might get it a day or two before Retail? That is kind of a bummer.

    17. Fb_profile_picture.small

      Creator Pasquale Barilla on October 18, 2013

      Nvm just saw the other post in the main update. Survey it is.

    18. Fb_profile_picture.small

      Creator Pasquale Barilla on October 18, 2013

      Hey it looks like I just got a survey from you guys (via survey monkey), but already responded months and months ago. Is this legit?

    19. Missing_small

      Creator David Herman on October 18, 2013

      Hey GameStick, I'm eager to get my hands on the product, but...how is it with the shipping to Europe? I only hear about shipping to London, but will you than send GameSticks from London to Europe, or are you sending them straight to Europe...how is it than?

      Thanks for reply :) Luv ya

    20. Screen_shot_2012-11-29_at_18.37.29.small

      Creator GameStick on October 17, 2013

      Hi Jay - thanks for the comment. We're trying not to inundate people with new updates but we'll do another one next week probably. Things have slipped a couple of days but we're keeping fairly close to schedule. There's a small update in the main comments.

    21. Missing_small

      Creator Jay Kavanagh on October 17, 2013

      Hey Gamestick the comment you made about the shipping delay should be its own update. Not many people are going to see it once more comments show up....you are just asking for hate mail. lol

    22. Camo2.small

      Creator Michael Delozier on October 17, 2013

      @Conrado... didnt you read what they said above and in this comment section? No one has gotten it.

    23. Fb_profile_picture.small

      Creator Conrado Schlochauer on October 17, 2013

      Hi, I have not received it yet. My name is Conrado Schlochauer and I am from Brazil. Tks.

    24. Missing_small

      Creator Kimberley Ralph on October 16, 2013

      Pretty excited, I hope it was worth the wait! Great job on keeping all the updates going, keeping us in the know!

    25. Tumblr-lfl151xgjr1qgtebzo1-5001-50-fascinating-illustration-designs-and-photo-manipulations.small

      Creator Twix on October 16, 2013

      Thank you very much for using USPS for Canadians.

    26. Fb_profile_picture.small

      Creator Gareth Evans on October 16, 2013

      Please could you post when the orders have been shipped to individual backers?

    27. Portrait_on.small

      Creator Julien JEANROY-BERTRAND on October 15, 2013

      This mean that my GameStick was on a plane which travelled above me yesterday. It was so close... Damn...

    28. Missing_small

      Creator Simon Dick on October 15, 2013

      Excellent, I can't wait until I finally get my hands on one :)

    29. Missing_small

      Creator Joseph Farrell on October 15, 2013

      I'm getting excited for delivery. I have told my co-workers about it and they are wanting to see how it runs. I work for an IT Help Desk and we are all gamers and this is such a cool concept that they might pick them up when they are commercially available. I pointed them to the Game Stop web site.

    30. Screen_shot_2012-11-29_at_18.37.29.small

      Creator GameStick on October 15, 2013

      Latest news from the logistics desk:

      1. US orders are leaving HK today - a bit later than we hoped but there's been a massive rush on airline freight since the end of the Chinese holiday last week and this is the first slot we could get. The ETA in Texas is now Monday as the freight has to go through customs checks and be re-palletised for delivery to the distribution centre - this all takes more time than we thought. So we're very sorry guys but nothing will be coming out to you this week. We hope to have tracking numbers available by mid-week, next week.

      2. Canada orders are on their way to the States this week, too, and will be sent via USPS from San Francisco. I expect you will start receiving your GameSticks from early next week.

      3. UK/Europe/SouthAmerica - your orders arrived in to London yesterday so now just need to be sorted in to groups for postage and this will happen over the next 2-3 days. We want everyone to have their GameSticks as soon as possible and we hope to have them on the move again before the weekend.

      4. Asia orders will start leaving HK this week. As soon as tracking is available I will let you know.

      Thanks to all of you for your patience and understanding - every day is one day closer!

      ~Simon

    31. Missing_small

      Creator Nikolay Ivanchev on October 14, 2013

      So we are 3 weeks away until the parcels are dispatched from US and UK, right?

    32. Img_3072_1_.small

      Creator Sharad Kumar Sharma on October 14, 2013

      @ GameStick: The "next" week has started.

      1. Dear GS guys, can you give a more recent update on the whereabouts? I am from Asia (Malaysia). Hope the units will be dispatched as promised (middle of this week)

      2. Will we receive the full set (Controler + Dock + Case) for those who have backed with those options?

    33. Missing_small

      Creator s on October 13, 2013

      I heard about the UPS complaints, so I did some searches, just horrible.

      Just imagine someone that ordered a $80 item, but because it was sent via UPS from the USA to Canada, it cost $40 for "brokerage" fees, and that's before they even let you receive the item, they'll hold it in front of you though.

      Just leaving this here for future generations.

    34. Missing_small

      Creator s on October 11, 2013

      Good news everyone!

      I am very interested to find out how the final package performs, I expect lots of videos everywhere.

    35. Missing_small

      Creator Andrew Mcgregor on October 11, 2013

      Great stuff I can almost smell it

    36. Fb_profile_picture.small

      Creator Fernando Betanzo Sánchez on October 11, 2013

      Hi guys, these are really good news, but I have a concern: are you taking Mexico as part of US & Canadian Orders or as ROW? Thanks.

    37. F97b5cf22d18fffeeddd5c55422f52f9_large.small

      Creator Alex Neilson on October 11, 2013

      I'm incredibly impressed that I'm (probably) going to be getting a campaign reward in Australia before the US and EU. It would've been agony to wait for my GS to be shipped to the US or OK and only then sent off to Australia.

    38. Missing_small

      Creator Karla Morris on October 11, 2013

      Thanks.. Great job keeping us in the know...Appreciate it!

    39. Fb_profile_picture.small

      Creator Kyle Platt on October 11, 2013

      How do I update my address?

    40. Missing_small

      Creator Markus Bisinger on October 11, 2013

      Thank you guys!
      Can't wait for my GS.
      I hope custom to Germany doesn't take too long.
      I once imported a dvd-box from GB and it took nearly 3 weeks because of custom.
      Looking forward to receiving my tracking number.

      Keep up the good work.

    41. Img_2523.small

      Creator Tanner Lubuk on October 11, 2013

      THANK YOU! for not going with ups...probably the worlds worst delivery service out there ha. This update makes me happy that I'll finally be to get my gamestick

    42. Cartmanbane.small

      Creator Howell A. Bicomong on October 11, 2013

      Love It!!! Thank You Very Much!!! For using USPS to ship to Canada! I always Pay Dutie$ when ship by UPS(usually 40% to 50% Taxes on the Values of my Item). Can't Wait!!! Thank You! Thank You Very Much!!!:D

    43. Fb_profile_picture.small

      Creator Coral Tara Courtney on October 11, 2013

      Thank-you Game Stick as a Canadian I hate paying for the extra 10 or 12 dollars to the broker then 10 or 12 for the customs agent then as I'm Ontario 13% HST then Duty.I'm sure the rest of the world get hit hard but it's so frustrating.

    44. Missing_small

      Creator Pierre Nadeau on October 11, 2013

      Yesssss!! My son will finally stop asking me when we'll receive our Gamestick! Best news of the week so far! ;-)

    45. Missing_small

      Creator Robert Pickup on October 11, 2013

      Thanks you for keeping us informed :D

    46. Missing_small

      Creator Shahin Tajalli on October 11, 2013

      Great news. We've waited this long I don't think another week or so will be the end of the world :) As Brad said: Woohoo

    47. Missing_small

      Creator John Staniland on October 11, 2013

      Just be patient it'll be here when it gets here. cant wait!!

    48. Fb_profile_picture.small

      Creator Kevin Hanson on October 11, 2013

      Can you please confirm what we'll receive? Will we get our entire bundle? Or just the basic unit?

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