Use this space to cheer the creator along, ask questions, and talk to your fellow backers. Please remember to be respectful and considerate. Thanks!
Backers have not received the digital production kit and score. In January, you said it was coming. We haven't received an update since. Give your backers the courtesy of a status update. If you can't deliver on what you promised, at least take responsibility and admit it.
when the Backers receive the remainder of the rewards like T-shirt and the others rewards?
Hi, I pledged for this campaign back in 2012, and as it appears as though you were sending the DVDs out in December - which I haven't received - I was just wondering whether I might get ETA on the DVD? I'm looking forward to watching it !
Can someone confirm what the Digital Production Kit was meant to be as I'm not aware I received anything that could classify as this.
Hi Eric - I have been trying to get in touch, I pledged via kickstarter and I havebt received my DVD. Can you please get in touch about the missing film. Thanks, Francisco.
Thank you so, so much, Eric and Sarah!
Today - Wednesday January 7th, 2015 - I receive a DVD + cheap mass produced postcard....at the cost of a $250 pledge made way back in November 2012. That makes the cost of this crap cheap postcard at around $220.00
This project rates as the greatest crowd-funding swindle of all time!
If value of the concent had been set to less than 30 USD it had been below the free amount. So this postcard cost me more than 40 USD
I finally received the DVD today! And I'm looking forward to watch&enjoy it. The DOWNSIDE is that I have to pay 30 USD in tax that is more than what DVD cost in the store because the value of package was set to 40 USD which I plegded!
I finally received the blu ray yesterday! That was a crazy wait, been following for 10 years?! Well done Eric and Sarah! It looks and sounds great and has a nice timeline and flow to it. Hopefully all the backers in the world receive theirs soon.
All reward copies have been mailed out! Some of you have already received yours and some are in transit. We will be sending out updates for each reward level at the end of this week. Please message us with any questions. Thanks for backing this project! Happy Holidays!
Nice to see you've created HypFilms to sell the DVDs on line for $25 each. But you didn't have time to send me mine when I laid out $100 to help you create the thing. Still waiting. We've heard all the excuses, it was harder than we thought, we didn't have enough money, too many strings, etc., etc. etc. But none of that explains how you can go ahead and start selling them on a website before you actually sent them to your backers. I'm sure you're a nice guy and all, but you're not taking care of the people that took care of you.
I have yet to receive anything and December is over halfway over. Very unsettling.
So...on December 3rd, the 'creator' below responds to my 3rd complaint by sending me a message attempting to 'calm the waters' & asking me for my email address to send a digital production kit?? Mind you - they have always had my email address - it is part of the process of backing any project? Today, being December 18th, still no delivery of this supposed 'digital production kit' as part of my initial $250 pledge. Eric...are you using British Postal service to send this email??? And - still not even a skerrick of a sign of delivery of the rest of the rewards.
This is well beyond a joke and Kickstarter should open an immediate investigation in to this project.
All the rewards are shipping out this month, and all the Backer's Reward Copies ship first! If you haven't gotten yours yet, be on the lookout! Please message us directly if you have any questions. Thanks!
Any news on when this might ship? Since you know... you are making it available to the public before the people that made it possible.
Was lucky enough to catch this documentary on the big screen at the local music docco film festival tonight. Absolutely worth the wait. Bonus getting to see my name on the big screen for the first time. Well done Eric Green and associates - can't wait to see the extra stuff. :)
Seriously... This is taking the piss now. I see Slowdive promoting it on facebook saying it's available to buy this week. Yet I still haven't seen it nor received my copy. Eric stop being a chancer and sort out your supporters. Disgrace.
I saw that the movie is now available for download and purchase on vimeo:
Is there any way to make it available as a free stream/download to the backers? Feels kind of weird to have paid quite a lot of money several years ago to be one of the first to see the film, but now have to wait or pay some more .. Anyway, I don't hold a grudge for the movie being delayed so long and I'm happy that you've finished it and can't wait to see it. Thank you!
If you know anything about making films of any merit, you will empathize with not only the obsession and drive it takes to make a picture like this, but will also comprehend the endless amount of hurdles, fees, taxes and obstacles standing in the way of creating, crafting and delivering a documentary of such breadth and intensive adoration for the subject.
This isn't the type of Kardashian bullshit that can be churned out in a few days in the backyard. That it took maybe 15 years all said and done to get this on the shelf is still impressive, particularly in consideration of the scope and depth in which the topic is explored.
I think the wait has been worth it. I've seen many developments which will appear in the film that could not have been documented given a shorter span.
The past is gone. The wait is over. Those griping and moaning lack experience and insight - it's sad. This documentary was made for the hardcore fans. The ones who know the stories, who love the music, and who want it etched into media history for the greater musical legacy. It's a definitive piece on the subject. And even if it were another year or two away, it would have well been worth the wait!
"in the midst of sending out the rewards to everyone" Hey, how about giving us an update stating if/when we should receive them? One week? Two weeks? Next two years?
Eric and I just want to take a moment to say thank you again to all of our Backers who have been so wonderfully supportive and amazingly patient! The film has gotten a great response since we premiered it in festivals this past May and we are in the midst of sending out the rewards to everyone. Hope you all have a happy and safe holiday! Best wishes, Sarah & Eric
This project would rate as the biggest crowd funding hoax that I have ever been part of. Two years and one month later (& after $250) and still not one item has been delivered yet these 'ever smiling' & totally disingenuous creators have the audacity to accept thousands in funding from those genuine supporters whom have shown their full support and goodwill for the project (& especially this scene) only to be completed duped by a fully funded project from December 16th 2012 which has now been shown worldwide for near on 1 year. Delivery was promised and assured over ONE YEAR AGO... whilst the creators traipse the world bellowing on about their (publicly funded) work being presented to the masses everywhere. It's an absolute rort and both the creators and Kickstarter should be totally ashamed of this appalling display of abuse of crowdfunding. Of course Kickstarter won't do a thing about it for fear of losing their commission. Never again (& look out if I ever see these film makers ever attempt a scam like this again!
Any chance you can upgrade DVD purchasers to Blu-Ray for free? It probably costs about the same these days to manufacture - prices have come down markedly since we backed the project...
From a reddit AMA, a shame backers weren't informed. Nice to know they love Kickstarter (money).
[–]BeautifulNoise[S] 2 points 17 days ago
Thanks, yeah, we love Kickstarter. I think if we had a crystal ball we would have known it was going to take quite a bit longer to get the film finished. Kickstarter is a great platform for indie art projects to get made. The only problem is that making something like this can take an unknown amount of time.
Hey Eric - I don't know how much time you've spent actually working for a real business, but, "we're working hard" doesn't cut it as an update to management or stockholders. Instead the preferred update (bad or good) is more like, we will deliver by "X" date. Or even better would be something like, manufacturing will be completed by "X" date, shipping will happen by "X" date, etc. And, if you don't know those things by now, then we won't receive our copies in November as you promised.
Not that it will happen, but at this point I'd rather just have my $50 back.
Sorry Eric, that just sounds disingenuous. It seems you've worked hard to get the film into festivals, viewed for paid tickets, and prepped for commercial distribution. Even if you are only now working hard on the rewards (and not just commercial DVD sales with rewards tagging along) it's long overdue that you make the film available to those who supported you and you should address that with more than just lip service.
Thanks for all your comments, we are working hard on the rewards for our backers!
I'm really unhappy with how the backers are treated in this project. It's two years after the project was funded and it seems to me that half the world was able to see Beautiful Noise before any backer saw as much as a trailer. I get that film producing and distributing is time consuming and exhausting, still I would have liked not to be treated as an afterthought. Getting the dvd with the regular release feels like I bought an overpriced dvd. Unsatisfying experiences like these are the reason I'm reluctant to back anything else.
Hey so, uh, Slowdive got back together, went on tour and I saw them, all in the span of time after we were suppose to have seen this film.
How do I go about updating my shipping for the UK?
Am I the only one a little insulted by this recent update?
"If you haven't had a chance to see the movie in a theater, there will be a few more opportunities and events."
The only reason we've yet to see the film at all is because you've prioritized every marketing, publicity and commercial opportunity above your obligations to backers who made this film possible.
When I emailed them early in Dec 2013, right around when the project was originally promised, I got a prompt response explaining that, yes, the movie would be late due to licensing issues, and that they couldn't give any more detail than that, because lawyers. But things were moving inexorably towards movie completion and reward fulfillment, and I took them at their word. Music licensing is a monstrous thing unfortunately, because lawyers, so this made sense to me.
Then they sent out the general December update stating that (a) they were preparing the movie's festival run, and (b) eventually we would get all our goodies, either during or after the festivals. That seemed reasonable to me.
Then in April, they told us we would get our goodies after the festivals, at the same time it would be available for home video. Perhaps later than I would like, but OK, fine.
Then we heard about the premiere, and then we heard more festival details, and then in July they stated that, in the grand timeline of things, the music clearance time had set them back a year, so I adjusted my expectations that I would receive my goodies in December 2014 instead of December 2013. And now it looks like we'll get them in November 2014, so... yay!
Could they possibly have told us more about it during the process? Sure, although it sounds like some of that was limited for legal reasons. But I never felt misled, or in the dark, or anything like that. There was no promise, implicit or explicit, that backers would be the first to see the movie, though that would have been nice.
Patience is a virtue, folks. At the end of the day (a very long day, perhaps), the movie we all wanted to be made got made, and our rewards will come.
On reflection, I feel I may have gone a bit far with saying I feel disrespected - however I do feel a little left out of the process. This is what I was getting at with my last comment. Not all projects go to plan, but more updates along the way might have made us feel more included in the project we helped to back.
I think I've been most disappointed by the lack of transparent communication about what's been going on. Of course many Kickstarter projects suffer setbacks. But part of the reason we back these projects is so we can feel involved in the process. After pledging $63 I haven't felt involved at all. I've backed other projects which have suffered multiple setbacks and issues, but generally we are told what happened and why. I have had replacement pledge items sent out to me when problems about them have been revealed. I felt respected then, but I don't feel respected here.
So did the rest of you get this email for survey/shipping response? Now we have to wait further until November because of their world tour. Why is this not an update also?
Hello Beautiful Noise Backer,
We are sending this email survey to you to request your full name and current mailing address so that we can ship you your THOUGHTFORMS $25 pledge reward of a Postcard & limited edition DVD in November upon first release.
Please send this survey back by the end of October to ensure delivery in November.
Thank you so much for being a backer of BEAUTIFUL NOISE!
Eric & Sarah
I'm feeling more and more used to fund your dream without any chance of ever seeing anything for my money. I don't expect you to do a film preview in Belfast, Northern Ireland but I do expect to get what I paid for before half of America. Get you priorities right and look after those that made this happen in the first place.
When a project is successfully funded, the creator must complete the project and fulfill each reward. Once a creator has done so, they’ve satisfied their obligation to their backers.
Throughout the process, creators owe their backers a high standard of effort, honest communication, and a dedication to bringing the project to life. At the same time, backers must understand that when they back a project, they’re helping to create something new — not ordering something that already exists. There may be changes or delays, and there’s a chance something could happen that prevents the creator from being able to finish the project as promised.
If a creator is unable to complete their project and fulfill rewards, they’ve failed to live up to the basic obligations of this agreement. To right this, they must make every reasonable effort to find another way of bringing the project to the best possible conclusion for backers. A creator in this position has only remedied the situation and met their obligations to backers if:
they post an update that explains what work has been done, how funds were used, and what prevents them from finishing the project as planned;
they work diligently and in good faith to bring the project to the best possible conclusion in a timeframe that’s communicated to backers;
they’re able to demonstrate that they’ve used funds appropriately and made every reasonable effort to complete the project as promised;
they’ve been honest, and have made no material misrepresentations in their communication to backers; and
they offer to return any remaining funds to backers who have not received their reward (in proportion to the amounts pledged), or else explain how those funds will be used to complete the project in some alternate form.
The creator is solely responsible for fulfilling the promises made in their project. If they’re unable to satisfy the terms of this agreement, they may be subject to legal action by backers.
I want a refund, Eric.
Looks like those of us that backed this project will be the last to see it. Still it has cured me of backing anything else on kickstarter - forever!
Ok, edit: Be sure to read how many people ask about how they can buy the DVD that we ALREADY paid for!
This comment has been removed by Kickstarter.
It's a little disappointing that so many people have been able to see this film in theaters in LA & NY before you've even let the people who backed your efforts have gotten a taste. You're eight months past your delivery target, the least you could do is provide a realistic target for distribution to the backers.
Hey maybe Consumerist can do an article/investigation!
Posting this again here because I'm apparently blocked from asking when do we get our rewards from their Facebook account.
C'mon Eric. Hope you're enjoying your world travels to festivals with OUR money.
How patient do we need to be?
You have 1500 people that put money towards something we ultimately cared quite a bit about, and are learning that we will get our dvds and blu rays when the film is given a wide release. What was the point of us doing this, if we are going to have the same release schedule as the general public? (some of whom will see the film before any of the backers at festivals)
Hi there, Due to the protracted licensing phase, which took over a year to procure, the entire delivery schedule was set back. We hope you can understand this and appreciate your patience. Please know that we are working hard to roll this out and look forward to sharing the finished film with you!
This is unacceptable.
You promised "more exciting news to come soon" 2 months ago. You'd think we were waiting for a MBV record.
This has got to be one of the most mis-managed kickstarter campaigns I have been involved with. Your backers are what made your film possible. Please stop treating us like a stepchild you wish to ignore.
Give us an update. tell us when we are going to actually see the movie. The least you could have done to placate us while we are waiting is to offer a digital download of the film.
Not impressed guys. Not one bit.
Hi. We're a couple of months away from it being two years since the project was successfully funded, and we backers have been really patient. So, the least we want from you is an accurate update on when we can actually receive our rewards? For example: when is the latest date we can expect delivery of the dvd?
I have yet to receive any sort of kickstarter survey or any info at all on the documentary progress. I'm not even getting your updates via email.
Could someone update me to at least let me know my $50 is actually being used for something useful?